Although I found that the care I received here to be acceptable, their billing is predatory and…read moreunderhanded. They increased their charges from $47.21 in September, to $74.50 in the beginning of November, to $81.61 in the middle of November without notifying me that this was happening. In addition, they charged the same co-pay each time I went so I was accumulating a balance for the entire time I was going, only to get billed in January. For me this isn't a problem but I imagine it might be for others, so make sure you question them on what they are actually charging before agreeing to go here. I will not return here if physical therapy becomes a necessity in the future.

Knowledgeable and welcoming. Friendly staff and therapist was very patient and supportive. Would…read morehighly recommend. My therapist: Dr. Jonathan DiPasquale, PT, DPT

Good therapists. Appointments are often way too short. I really got tired of the lack of…read moreinteraction with therapist and patient and the high copay every visit. Didn't feel like there was really a dedication to the client.

My guy was Tom and he was great. They don't rush you and take time to help you. I went to another…read moreplace and it's rush rush and I'm out the door.

Everyone at Ken-Ton Physical Therapy is part of a caring and talented team of physical therapists…read moreand assistants who, when I have needed them for a variety of aches ad pains over 30+ years, have been great collaborators in my care, especially this past year. I'm grateful for their attentiveness. Great front office staff make everything easy. Highly recommend!

The therapists at Ken-Ton Physical Therapy deftly guided me through a series of effective shoulder…read moreexercises and created an in home exercise program that has enabled me to strengthen my shoulder and regain range of motion and functionality to the point that I was able to cancel my rotator cuff surgery! Special thanks to PT, Katelyn, for her expertise and patience in answering my questions and returning my phone calls.

I had the pleasure of choosing Wheatfield Physical Therapy after my total knee replacement. Dan,…read morethe physical therapist, is a very kind, compassionate professional. He is experienced and knowledgeable in his field, and takes time with each patient to answer all questions and concerns. I had a positive experience rehabbing my knee. The office location is very convenient and parking is always accessible, compared to going to a physical rehab center at a hospital. I highly recommend this gem right on Niagara falls Boulevard. Linda T.

image I had a total knee replacement late October and chose to go to Trilogy for physical…read moretherapy...what a god send this place is. Dylan Stannard was my therapist and what a great job he did, people that were there that had the same surgery couldn't believe how fast I responded to therapy. I credit that to Dylan. Dylan not only is a great therapist but a super nice guy. Now I want to say just how friendly each and everyone that works there is, it starts with Christa at the front desk, I also briefly worked with therapists Rebecca and Josette and I can say 2 wonderful ladies. Nicki is the exercise physiologist, again another sweetheart. I guess what I'm saying is you aren't just another name...you become like family. I was released from PT after 5 weeks, my wife and I joined the gym at Trilogy because of the entire staff and friendliness of the people who belong to the gym. Come the end of January I will be having another full knee replacement on my other knee and as you might guess I will be going to Trilogy and Dylan at the Sheridan Drive location for my PT.

I've just completed almost 6 months of PT for a ruptured quadriceps with Dylan Stannard…read more From day one Dylan has listened to my issues and goals and designed workouts to improve my areas of need. He has gone out of his way, on his own time, to research specific exercises to improve my condition. Dylan and the entire staff at Trilogy have treated me in a friendly, caring manner. I couldn't have had a better experience.

The MD's I've seen are very professional & extraordinarily competent. Nothing but high praise for…read morethose folks I have knee issues from past injuries and was a candidate for total knee replacement (TKR). I went to UBMD Orthopedics Physical Therapy at the Maplemere location to see if I could strengthen the knee to prep for or possibly delay TKR surgery. The UBMD PT department is where I faced issues. At that time, it was difficult to walk stairs or even 50 yards. The young PT I was assigned plugged me into a "one size fits all" rehab program. It did not help that my PhD therapist was impersonal, distracted & inattentive, and his subordinates did most of my therapy that he designed. The exercise program I was given made my pain much worse, decreased my mobility and was generally detrimental even after 6 months of dedicated effort on my part. I was getting discouraged. My knee got so painful from the assigned UBMD PT, I developed fluid in the knee joint and required multiple cortisone shots. Out of necessity, I ditched about 2/3 of the exercises I was given and all of the weighted exercises from UBMD PT and pivoted to body weight squats, knee stretching, yoga, walking & banded leg work. I borrowed from my boxing and martial arts experience from many decades ago emphasizing rotational knee movements, feints, front to back and side to side stepping. My knee slowly responded to my own custom designed PT treatment, and today I can walk stairs without issue, walk a mile, have minimal to no knee pain, no fluid on the knee and have not required any cortisone shots since early in 2025 which was from the UBMD PT exercises. I also don't require TKR at this time. Another UBMD PT issue is their glacial response time to calls for appointments - 2 weeks plus in my experience. The final issue at the new UBMD ortho office on Maplemere is the parking lot design - it's a miserable set up. The long, wide grassy "berms" installed in the parking lot present a dangerous maze to ortho patients who can have issues just navigating flat pavement. UBMD ortho should add flat "walk throughs" in those berms.

I saw Dr Michael Freitas for a condition I've had for over a year. This review is specifically for…read morehim, because I was here last year to see another Doctor for another issue and that whole team was awesome. In a nutshell: my shin & ankle & foot (all on my left leg) feel like they're filling up with gas in the same way that your knuckles do when they feel like they need to be cracked. Except it had been getting worse, going from 'occasional' to 'every day, all day.' I'd take 20-30 steps and my whole left leg would sort of stiffen and it would be painful to walk unless I stopped and 'cracked' my shin, ankle, & foot. So I saw Dr Michael Freitas after being x-rayed. I showed him my walk and let him hear the cracking, and I had even printed out a diagram of the leg & foot and highlighted the areas that I was experiencing issues and pain. He said, very nicely, that "nothing was wrong" with me. Oh. So it's normal to have to stop ever 20-30 steps? Okay, then, cool? Also: how could he see and hear what I was talking about and *still* decide that nothing was wrong with me? And I am not a doctor, but the areas that I highlighted on the diagram are TENDONS, not bones. You CANNOT SEE TENDONS ON AN X-RAY, Dr. Freitas. You should listen to your patients, especially if they come in prepared. I *knew* the tendons would not have been visible on the x-ray, but instead of listening to me he decided the x-ray was 'proof' that I was a-okay. It has been a nearly a year since that appointment and my left leg is STILL doing this, every single day and night, all day and night. But, no worries! Dr. Freitas says this is normal!

I had a shooting pain down my right arm and the physical therapist I had seen in the past had a 6…read moreweek wait for an appointment. I called Phoenix and was able to get an appointment the same week. My therapist, Justin, quickly figured out that the issue stemmed from an issue in my neck and developed a hands-on treatment plan. I've been going for about 6 weeks and the pain went from excruciating to almost non-existent. I'm incredibly grateful for the work that they've done and have already sung their praises to two colleagues who are also hurting. Additionally, they are very easy to get in touch with and schedule and the office is cheery and the front office staff is knowledgeable and kind.

Phoenix has been the best PT I've ever experienced. The quality of time the Therapists spend with…read morepatients is excellent! I would not go anywhere else after coming here. I highly recommend!!

I attended Buffalo Rehab Group when I underwent knee surgery. I had a bucket handle tear of the…read moremeniscus and I also flipped it upside down. As you can imagine, with me only being 22 at the time it was the scariest thing I had ever experienced. I was worried I would never get back to my normal. My therapist, Chris was very accommodating and supporting my entire journey back to wellness! He assured me that we would set goals and expectations based on where I was and where I wanted to be. They worked with my schedule whether I needed to be there first thing in the morning or late in the day. When I missed an appointment, they would call and hold me accountable! I loved feeling like my progress was just as important to me as it was to him. I would not choose another facility let alone another therapist! I plan on going back in since it's been about two years and I am now experiencing some popping when rotating my knee. I will update my review after my next journey!

I have been going to Buffalo Rehab Hertel Location for my knee rehab.When I started 4 weeks ago I…read morecould not bend my knee. I now have my mobility back. Garnet and his staff at the hertel office have done rehabilitation on my back and my shoulder after surgery. Ihave had great results with all of my rehabs. The knolwlege and expertise are second to no one.I would recommend Garnet and all of his staff at the Buffalo Rehab hertel office to all of my friends and family. Bernie Perillo

I have been receiving PT at Elite for one month now and I am completely satisfied with my progress…read more Everything about the place is great but especially my therapist, Ryan. He is awesome!! The intensity and frequency of my pain has gone down considerably. Ryan has been very informative and always explains things in a way I can understand. I would recommend him to anyone.

I worked with Joe in the past. He is a great provider and very knowledgeable in his field. One of…read morethe other providers who works with him (Ryan) cancel an appointment for a 10 minutes late arrival. I went to the location of their old office, arrived on time. But I arrived at the new location 10 minutes late. I wasn't told of the change in address. And because of that had my appointment canceled. I took time off of work to accommodate the early morning appointment. They could have still saw me but refused. Very disappointed with the level of service and the poor communication. I won't be using there services again.