She was able to take me in a hurry because I needed cut and color for a job interview the next day. All went well.

Nicki's always welcoming and professional. My previous stylist I'd gone to for 30 years moved to Florida. I was stressed trying to find another stylist when I came across Nicki and I've been stress free since. Nicki exudes confidence, knowledge and talent. I've had a few appointments with Nicki, always satisfied with her work. read more

I when to Modern 3 Salon & Spa to get my first Brazilian Wax back in Feb of 2020. Nicki did a great down for my first time & I plan continue back again. Great customer service! read more

Have to make an appointment, no walk-ins. However, I went in to get my eyebrows waxed the salon was spotless I could of ate off the floor. She was quick and easy, I was there less than 10 mins! I loved how my brows looked after! read more

Nicki took a same-day appointment and fixed my hair exactly how I wanted it with such a reasonable price! Very experienced and knows what she's doing. Took a reasonable amount of time to do my hair and love the ambience. So peaceful, calm and sparking clean! Will definitely be back. read more

I started coming to Modern 3 a little over a year ago because of its proximity to my work. I started seeing Lee Ann and I was very happy with the haircuts I received by her. Back in April, I saw Megan and she did a spectacular job as well. I was so happy that I finally found "my place". Everyone had their own signature salon and after years and years, I had finally found mine. My best friend was getting married, so I recommended Modern 3 to her for her hair and for the rest of us (bridal party) to get our hair and makeup done on the big day. She did a trial run and was happy with her hair. A few days before the wedding, the bride got a call from the salon saying they had double-booked us with another bridal party and had to change our appointments even though we had been all set (and a deposit paid) for some time already. Now the appointments were much earlier, and staggered, with a pretty large gap in between. The day before the wedding, a storm came through and knocked out power in parts of Kalamazoo. I woke up that morning and checked the power outage map and saw that the salon was in an affected area. I texted the bridal party to let them know. The bride didn't get my message in time and didn't find out until she had arrived at the salon for her appointment to find the stylists standing outside in the parking lot. Nikki told the bride there was nothing they could do for her. Understandably, the bride broke down in tears at the news. The bridal party scrambled to find her a new salon which was difficult because it was early morning, before most salons opened. No one in the bridal party ever received a phone call that day, to alert us ahead of time. They stated it was because phone numbers are stored on the computer, and there wasn't a way to retrieve the information. Except, it's now Monday at 3:00pm and I still haven't received any communication from the salon regarding the appointment. No apology, no contact, no communication whatsoever. It's been 2 days. When the bride finally found a new salon to get her in (Tuscany Salon, off Romence) the entire salon was shocked to discover that none of the stylists offered to go somewhere else to do the bride's hair. (The bride's home, one of the bridesmaid's home, etc.) Everyone at that salon agreed that they would have found a way to make it right. Everyone at Regis in the mall (where some of the other bridesmaids went) was very much on the same page. The bride, the bride's mother, and several of the bridesmaids were very disappointed (well, that word might not be correct - angry might cover it) in the way the entire experience was handled. The only thing that seemed to go okay was the trial-run of the bride's hair. Ever after that, it was one problem after another. I'm very disappointed that I still haven't heard from the salon. It seems like it would be good business to touch base. I'm regretful to say that because of this experience, I am finding a new salon. They lost one loyal customer and six potential clients. A wedding is a pretty big deal. This wasn't just a haircut. read more

Thought I'd update this review. The owner has agreed to refund the $75 for the gift certificate I couldn't use. It is a shame that it wasn't done in a professional timely manner. If it had, I certainly would have given the salon 5 stars for great customer service. I didn't post my negative review until after I had spoken to someone at the salon....they told me to have my son call, I did thinking they would resolve the issue. They didnt. When he called he was told that I could get my hair done or buy product. His intent was a gift of a manicure pedicure. It's true my son doesn't have lots of money....as the salon owner was so happy to point out. But he has lots a heart and was trying to buy his Mom a gift. Bravo owner of Modern 3 salon and spa.....sorry you thought our complaint vulgar. I find your actions over this issue to be vulgar as well. read more

Worst manicure ever! This place is not equipped to give professional manicures. No cuticle work was done during my manicure, but I was relieved because it did not appear that they were sanitizing their equipment. Instead of massaging my hands with lotion, the manicurist used the water my hands had been soaking in--yuk! There was not a large selection of polishes and most of them looked dirty and old. I also had to request a second coat of polish. Even so, I left a 15% tip for the manicurist, but a fraudulent additional 25% tip was added to my credit card because I failed to cross out the tip and total line on the receipt. The salon owner more or less accused me of trying to pull one over on the salon when I requested the overcharge on my credit card back. To her credit, she returned my money, but I was really insulted. So, if you're looking for an unprofessional manicure, want to tip 40% for it (without your permission), and then be accused of stealing, this is the place for you. They also charge a $1 "convenience fee" to use a credit card. This place may be fine for hair, but it isn't even as close to as good as a strip mall manicure salon. read more