Went in here today due to a loud exhaust noise coming from the bottom of my engine. I booked an…read moreafternoon appointment with Gord to have it looked at. I was running about 30 minutes late, so I called in, and he said it would not be a problem--that was nice of him. Upon getting there, I had to wait up to 30 minutes before my vehicle could be brought into the service bay--they apologized for the delay. They have a restroom, TV, and complimentary coffee while you wait, a nice touch. Once my vehicle was looked at, Gord (Owner/Manager) told me it was a leak in one of the pipes, and gave me an estimate of over $200. I asked to look at the problem area and he motioned the mechanic to show me. The mechanic was really friendly and explained all the details to me of what was wrong and how it will be repaired--very informative. $200 seemed a bit steep to just weld a part into the exhaust, and I asked Gord if he could provide any discount, but he wasn't open to providing anything further. At any rate, it was great they could repair it right away and the mechanic went to work. He then happily showed me the completed repair, a really nice job I should mention! Be aware that this place charges $96 per hour for labour, which is a bit less than surrounding Midas locations, and considerably less than the dealerships. They get pretty busy, and they told me they are presently booking appointments a week in advance....so if you're in a rush to get some work done, you should first call up these guys instead of just walking in.

Greatest mechanic shop in town. Been going here for 10 years. Reliable, honest, fair. They've…read moretaken care of my car and my entire family's cars!

This is NOT cool to add $35. fee for "free" flat tire fix without even mentioning the cost or…read moreasking customer if they want that. They get you to pay the bill for repairs, then fold it up and hand it to you without even explaining. To add insult to injury, the guy tells me I need new tires and wants to schedule appointment BUT I just bought premium brand new tires less than 2 yrs ago, so took it to three other mechanics, they all said tires are FINE. I would not recommend this place AT ALL.

They are so so. When you buy tires from them watch the invoice as they add tire protection…read moreinsurance without even talking about it or the cost. Then to make matters worse, when I did have a leak in my tire they could not see me because they were to busy. So even though I had tire coverage that I paid for, I had to find another garage and pay to get the repair done because I could not wait a week for an appointment with them!

I have a Canadian tire MasterCard credit card. I fell behind on my payments due to a stroke and…read morehospitalization. Instead of working with me they put through small claims court of judgement and garnishment that took money, my wife's money from our joint account. Their collections people lied to me about making payments to stop the impending judgment. I will never darken their door again.

Honest and reliable. Not what i usually think of when it…read morecontinue auto repairs. I also had the privilege of overhearing a client share their terrible experience they had at another location the one time they went elsewhere. Now asking for their car to be fixed from the mess that was made elsewhere and finally fixing the original issue. I highly recommend HB Auto. Always a friendly face who greets you and the team is just as nice

Went in for regular service, Bart, Mike and the guys always do top notch service. Price was under…read morethe estimate. I am always happy to get service T Hills Boles. Best mechanic in Welland

Three strikes and I'm out. 1 first time I used them they…read moreforgot to put the cap on my oil intake. Oil sprayed everywhere. 2 second time I used them the mechanic stole a bunch of casino tokens out of my arm rest box. 3 last time I used them, the left all wheel nuts fittings all over my trunk. never ever again.

BEWARE OF THIS PLACE! Booked appointment to fix brakes on…read moreKia Forte. Was told all pads, all rotors, 3 calipers have to be replaced (leaking fluid). Was quoted $1964. Told him it's too expensive. Had to pay $37 for him to check what the problem was. Didn't want to argue so I paid him. Went to another mechanic. No break fluids leaking, calipers all OK. Replaced all rotors, all pads for $850. I've got no reason to make up a story. They are DISHONEST people. Beware of them, they will overcharge you.

have had nothing but good experiences with these guys. brought in my car first when the trunk…read morewouldn't close. they pulled out a screwdriver fixed it and didn't charge anything. took the car back a second time for brakes and had them done cheaper than Canadian Tire. I have been a repeat customer ever since. ?4 years later ). I trust them and find them to take a look quickly even if they don't have the time to do it right away they will let you know whether it can wait or needs to be done soon