This Mobil Mart was rather kind to me tonight when I walked into the store at nearly 12:15AM, having come from the Poughkeepsie Galleria where I worked as an RGIS employee. I walked inside needing a bottle of spring water, and although it took me a few moments to find a suitable one for a decent price (the prices are very confusing, some are above the product and some are below), I did find the product.
I had had no help from the employees when trying to find the water (not like I requested much in finding them at all) but trying to decipher the prices, that's what my problem was. I saw an employee walk back into the back storeroom (or what I believe to be a back storeroom, but she never did greet me with "if you need me, I'll be right back." Where's the customer service, when you see a customer in the store, employee?
However, it took me a few moments to grab it out of the case and up to the register I went. I set the bottle down and she proceeded to ring up the order. She reminded me that Plenti is in use here, and after digging a few moments in my wallet, I informed her that it would probably be best if someone looked it up by phone number. I do believe I carry that card on me, but I don't recall the last time I actually used that card.
The rest of the transaction went smoothly. I handed her the money when the time came, and she gave me the right change.
Convenient in a pinch when the McDonalds across the street was closed (the one that is supposedly open 24/7)? Yep.
I'd say this is a great transaction that could have gone wrong from the start had I felt differently about the pricing situation which was present here. It was an emergency for me to buy water, but this day just seemed more awkward. Thanks for being there. read more