OMG, we need negative numbers. This place is a dump, that has NO CLUE what customer service is. Or maintenance.
I usually go here because the gas is cheap and the car wash is good, but two strikes, you're out!?! The last time I had a problem, I had to go inside to pay and when I complained, the guy told me it was MY FAULT because I went to a pump that couldn't take credit cards. What would it have cost the guy to be apologetic? But that's the major problem with this place, NO CUSTOMER SERVICE. Collect the money, screw the customer.
So today I went to get gas and a car wash, and had to drive past three pumps that were out of service, didn't take credit cards, etc. I think this place never does maintenance!!!
I paid at the pump and got a receipt for the car wash. Drove around to get the car washed and orange cones were blocking it. I went inside and asked how to get the car wash and the 'cashier' told me the car wash was closed.
So I said I need my money back and why did you sell me a car wash when you didn't have one? She said it just broke, the receipt is good for 30 days, (yeah fu customer) and I said I want the car wash now, so give me my money back. She said do you want us to leave it open and damage your car? Huh? What kind of way is that to talk to a customer? I said I should call the city and tell them they're selling things they can't provide, and she gave me more crap. It just happened, blah blah. Again, NO CUSTOMER SERVICE.
So I said then don't sell car washes and she said they can't do that the pump is programmed, it just happened, more blah, blah. So I said you can't write a sign on the pump? No car wash now? And she said it just happened, and CHASTISED ME FOR NOT RESPECTING HER?!?!?!
Why would I respect a moron? That is defensive and says stupid things? That has NO CLUE what customer service IS? You know what, if she had said when I walked in "so sorry, it just happened, you can use the receipt for 30 days or I can refund your money" I probably would have just left, not thrilled but not unhappy. And then, to add insult to injury she said she would give me back my money, MINUS the gasoline discount, since I was getting the car wash money back! So she reduced the car wash $15 by $1.29 for the gasoline discount.
WTF, this place has a real problem. Soon they're going to be down to one functional gas pump and selling car washes that they can't deliver. They'll probably hope people will leave and forget to come back to get the car wash, more money for them. HOW IS THIS LEGAL? read more