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AT&T Internet - The mess that was left after digging up my lawn.  No sod replaced, 2 sprinkler heads still buried, and won't take responsibility.

AT&T Internet

(478 reviews)

There are a lot of people that have had poor experiences with AT&T U-verse. Ours was exactly the…read moreopposite and I hold our serviceman/installer in the highest regard. Thank you, Teerohn. Having recently had a bad experience with AT&T Digital Life, so bad to the point that we decided to go with ADT instead, I was pleasantly surprised and thrilled to have AT&T prove their high standards and professionalism with Teerohn in regards to the U-verse product installation. He explained what he was doing throughout the process, he communicated effectively and efficiently, we had a few laughs, and he worked really, really hard. After the hours of setup followed by testing, he then walked us through the devices and the setup, as well as making sure that all our needs had been met in regards to placement in the home. Thank you for all your hard work, your professionalism, and for making sure that we had internet on day one of the move-in. Teerohn, you are a credit to your company. If everyone had an installer as great as you, maybe some of these 1 stars would move to 4 or 5. Thank you. Evan and Carl

I live in an apartment complex that is prewired with fiber cable. AT&T replaced the previous…read moreinternet service about 2 months ago. My installation was done on the first day available. There was a small glitch when the service was disrupted in the first 24 hours but it was quickly fixed. The problem I am having now, is that I have moved into a larger apartment in the same complex. Unfortunately, AT&T made me make an appointment for a technician to do an installation today, September 18, 2026 between 8:00a.m. and 9:00 a.m. I waited and heard nothing from AT&T. So I I called them at 10:45 and after about 30 minutes on the phone, I was informed I had cancelled the appointment. My account page on AT&T's web page shows the appointment is still open. Now I have to wait 4 more days to try to get Internet installed. BTW, I am paying for internet service through my apartment even though there is NO service. Lesson learned: CALL AT&T every day to confirm you still have an appointment, otherwise, they might just cancel it for you. If I could get another service and NOT be paying for AT&T's poor tech service, I would switch in a heartbeat. Now I need to write a review on my apartment web site saying how useless AT&T Internet service is.

Moayyad Law - businesslawyers - Updated October 2026

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