Terrible service. Spoke to one of the managers over an issue I was having and got what I would call…read morea very rude response. They don't seem to be bothered about their customers and don't go out of their way to help. I contacted customer services and they were just as bad. I have given them one star because I couldn't give them a big fat zero. Won't use again.

Conservatory was delivered with broken door frame. Builders had to be cancelled for a week. 2nd day…read morebuilders on site, they couldn't complete as no 'Roof Rafters', it took BVC 7 wrong attempts to get bits to me, that then arrived broken, another lot sent (took total of 6 weeks with just glazed sides up and no roof!) I now have wrong roof panels, broken window frame, and door frame that don't line up, so got 5 extra holes in frame drilled to take doors! I also have a severe leaking roof as panels seals don't fit snug! I have spent 3 hours on hold to customer services without talking to anyone as was on hold for 45mins on 3 occasions in one day alone! Have not received a call back from them, I feel this is very poor customer services. Four months on and still no further forward! Won't purchase again!

The Argos of the building trade Screwfix offers hundreds of thousands of essential items for…read moreeveryone from the do it yourselfer to the serious house builder. If they don't stock it then you probably won't find it anywhere else either. Prices are extremely low whilst quality is superb, even within the Screwfix own brand product range. Front of house is a very small counter where you place your order using the codes provided in the in store catalogues. On a quiet day your goods arrive at the collection point almost immediately whilst on a very busy saturday you may be facing a fifteen minute wait. The staff know their product range extremely well and can often assist with simple queries regarding product usage. The store also offers a next day mail order service which is free on purchases over £50. They also have a very favourable recommend a friend scheme with a £10 voucher when your friend places an order. Opening Hours : Mon Fri 7am 8pm. Sat 8am - 6pm. Sun 10am - 4pm

Went n to buy a pressure washer, chose one on display but couldn't find one in the box. Tried to…read moreget a member of staffs attention but he was with someone else so waited 15 minutes. Went to the desk to ask if they had any in stock and was told they had 3 in stock. Back to the member of staff who was now free and asked him to find us one. 20 minutes later he says he cannot find any. Poor service

Great place and the staff were brill. Needed some sheets of ply and free of charge they kindly cut…read morethem to the exact size i needed and helped me carry them to the car. A nice big diy and I could spend hours in there!! Great sevice.

The worst experience of my life was ordering from Wilko's, I invertedly ordered 2 gazebos by…read moremistake due to not receiving a confirmation email and thinking my order had not gone through so placed another order, still no order confirmation all evening. the next morning I checked my bank and saw there was 2 transactions for the two orders, so they had actually been placed and still no order confirmations. I contacted Wilkos who indeed said they had a record of two orders even though I had no confirmations I explained I only wanted one and could I cancel one. They said due to their speedy dispatch that both orders had already left and I would have to refuse delivery of one gazebo to be refunded for one. I still get no delivery notification and then by chance while emailing Wilkos they tell me that my order is out for delivery that day, I rush home from work to wait for the delivery so I can refuse delivery of one of them. When the delivery arrives the courier only has one box from each gazebo and said the other boxes had not been dispatched, I refused delivery as told by Wilkos of one of the boxes and kept the other. Waited till the next morning still no notification of the other boxes arriving so contact Wilko's to be told the other boxes have not been sent to the courier yet. All in all I have had a nightmare with Wilko's so only got half of one Gazebo and been charged £709 twice, all in all I am ready for a breakdown. NEVER AGAIN WILL I USE WILKO

Wilkinson has a good range of homeware essentials. Always worth a look in if you are after some…read moreshampoo or other toiletries as they are often 2 for the price of 1. They sell garden things (patio furniture etc) as well as screws, lightbulbs and all the other bits and pieces you might need for your home. The DIY section can be quite useful if you don't have a car to visit the larger out of town superstores and the prices are usually less than similar items in other high street shops. There are a limited number of tills in the Chester store so you may have to queue for a while, and there is no way to leave the store without going through the till area so even if you decide the queue is too long, it may take you a while to get out again. The shop is fairly clean, although has the smell that these places usually attract; a combination of bathroom and garden products which isnt very attractive but is understandable.