A caring buisness that has always provided my family with quality caring services in a time when it…read moreis most needed. Mike is a good friend and a professional.

Communication is key in achieving satisfaction. Parson Mortuary offer us a service, we made…read moreselections, they explained the process and timeline, an agreement was made, contract was signed. The day of the funeral our family and our guests were met with warmth and professionalism. Every detail went better than agreed. Parson uders our need and it was fulfilled.

Ordered Flowers for my Friend's Mother's service. Got a confirmation that the order was placed and…read moreFlorist telephone number. I called the Florist 3 days before the service to make sure that the flowers would be there and would be what the picture indicated. My Friend's Mom liked purple and I wanted to make sure the arrangement had purple. The Lady assured me that it was being taken care of and would be there for the August 5th service. A $335 charge was made to my card. I asked my Friend's Wife to take a picture of the arrangement so I could share it with our Golf group that was sending the arrangement. On August 7th I received an email stating that my $335 would be refunded with no further explanation. I called the Florist and asked why I was being refunded and if in fact the flowers were delivered. I gave her the confirmation number. She stated that they could not fill the order and advised Parsons before the service. I then contacted Parsons and they advised that it was the Florist fault (Of Course) and that after they were notified by my Friend's Wife that the Flowers were not at the Funeral, a refund was submitted. No prior call and no email that the flowers would not be there for the service so that I could make other plans. My suspicion is that I would not have known nor received a refund if my Friend's Wife had not noticed that the flowers were not at the service. I requested that Parson's Owner or Manager contact me directly but 2 days have past and I have not received any correspondence. I guess they felt the refund cured the problem. I am from the South and am used to Funeral Services nad their Staff being very professional and understanding, especially during a period of bereavement. If Parsons can't get the flowers to the service that were ordered on their website, I can imagine how they run the rest of their business. After reading the rest of the reviews I cannot understand how Parsons is in business.

The deceased had made the arrangements; otherwise, I think we would have gone elsewhere. After the…read morearrangements had been made for some time, we were informed we needed to change the time of the service. During the service we were facing a UTV with workmen waiting. This did not contribute to the dignity of the service. At the end of the service an employee thanked us for using Elm Ridge. That was not appropriate. This should have been privately to the person who made the arrangements.

Mausoleum is disgusting. Full of mouse poop. Smells disgusting. They don't care about grieving…read morefamilies.

My father had not lived in Richmond for years but had requested Doan & Mills Funeral Home. The…read morefamily burial plots are in the area. From our first phone call to John at Doan & Mills to the very last detail by the grave site, the staff was amazing. We met with John as a family and and he worked with us through the details. After that meeting we were free to focus on loving family members and remembering who dad was to all of us. We could not have asked for better support through a difficult time. They thought of everything so we did not have to. Thank you Doan & Mills!

Unfortunately, I had needed services from Doan & Mills twice in the last two years. Fortunately,…read moreDoan & Mills were taking care of our family during these difficult times. My MIL first selected Doan & Mills for my FIL's cremation in late 2019. This month, my MIL passed unexpectedly and Doan & Mills were our first choice to handle the arrangements again. The staff were professional and understanding. We chose the barebones package per the deceased wishes and they were respectful of our wishes. They had a lot of options that we could have selected but they were not pushy at all. Everything was managed well and they were clear and communicative. I definitely recommend Doan & Mills if you are looking for such services in the Wayne County area.