We had a great experience with Kemp cleaning. We used them in preparation for a party and they left…read moreour house spotless. I was impressed by their professionalism and quality of work. Will definitely use again

I hired Kemp Cleaning when we moved into our house. We were really happy so we hired them to be our…read moreregular house cleaners twice a month. Every time they come to our house looks incredible and they leave it smelling nice and clean.

Absolutely horrible. This business will close soon as their service totally unacceptable. The maids…read moreare ALL illegals. Not one of them spoke a lick of English and they seemed not to care. They were on their phones constantly. Disgraceful!

Let me start by saying I've never used a cleaning service before- I was always worried they would…read morescam me out of money, do a bad job and break my things. This was a Christmas treat from my boyfriend, and proved exactly every concern I had, right. They arrived for the deep clean service that's required your first time, and, after about 2 hours, notified me that I would be charged an additional $100 worth of fees for excessive dust and dog hair. I have a lab mix that has free roam of the house, so I authorized that and went back to work. The cleaner had to rush out before we could do a walk through (I'm assuming that's standard, usually, but I'm not sure). I noticed some areas that were totally missed right away. It felt more like a standard clean to me. I got a text asking how the service went, and I shared the photos. They said they would investigate and send the cleaner back. After a few failed attempts at sending me a follow-up text, they said they would email me, but I still haven't received anything. MORE troubling than the clean job, the upcharge and the bad service though was my realization that evening at bedtime that the TV screen in our bedroom was damaged! I sent off an email, pictures, and asked for a call the following day. Today, I received a call from a man who identified himself as the manager. He said he got my email, and his cleaner didn't touch my TV. I explained that they must have, because the screen was damaged and had been cleaned. He said "Lindsay said she did not." I explained that I was charged an extra $100 for dust and dog hair, and nowhere on or around the TV had dust or dog hair. His response was "Lindsay noticed you purchased a new TV." I said "yes?" And he said "well all I'm saying is my cleaner never touched your TV..." (IMPORTANT NOTE: My boyfriend won that TV at his company Christmas party days ago, and can easily prove that. The assumption we were being fraudulent was beyond offensive!) He accepted no responsibility, suggested that the TV was broken already, and suggested that we were using the cleaning service to...get a new one? I'm not exactly sure. If you use this company, PLEASE TAKE PHOTOS OF YOUR ITEMS WORKING prior to their arrival so you can prove they weren't damaged before the service. If you don't have proof, they will just deny it, and there won't be anything you can do about it. TLDR; They came into my home, charged me $300 for an unimpressive clean job, an additional $100 for dust and dog hair, ghosted me, broke [my distinctly un-dusty and un-dog haired] TV, then denied responsibility and accused me of commiting fraud. I now have a broken TV, a house I still need to clean, and I'm $400 poorer. I feel totally bamboozled and scammed. Worst idea, ever. Update in response: the manager suggested we brought the TV to their attention after requesting a full refund, and being denied (aka, in retaliation). To be very clear, at no point have we requested a full refund, and all calls to management happened after we noticed our television was damaged during the clean. I also did not take issue with the additional charge for dog hair. As I stated in my review, they notified me of the upcharge, I authorized, and went back to work. All communication with this company has been bizarre, and they continue to gaslight and redirect while not addressing any of the issues we actually have. If you decide to proceed with this company, PLEASE take photos of your home, and all electronics working properly prior to your service, because they will deny all liability and be generally shady, and you won't have any recourse. Again, to be clear, we did not and have never requested a full refund. Due to the poor status of the clean, the damage of the tv, the unprofessionalism of the manager, the outrageous fraud accusation and continued accusations from this agency, we are apprehensive to have them in our home to try again. That being said, our service was for a deep clean prior to a Christmas party we hosted for our families. The manager, Obi, refused to correct the issues that even HE agreed were problems prior to the event that was the purpose of the service. A partial refund for all the work he agreed was missed seems like a literal professional bare minimum. Please take note that the manager did not address any of the big issues in my review besides to outright deny liability, and continue to suggest something fraudulent occured. This is the company you are sharing your credit card information with. Exercise the discretion we apparently did not.

Highly recommend The Cozy Clean! We reached out to them to set up a deep clean before we welcomed…read morethe newest little addition to our family. The house has never felt fresher and we feel great knowing we have a nice clean home for baby to come home to. Also - they worked magic on the shower and it looks like it did when we first moved in. (You know how tile grout in showers can be.) Highly professional experience! Will definitely work with them again soon!

When I requested a quote, I received a response very quickly. It was easy to schedule and…read morecommunicate through text. The housekeepers showed up on time. I paid for a deep-clean and really feel they were thorough and detail-oriented. They brought their own supplies and nothing they used was extremely odorous. I would highly recommend using Nashville Maids.

They did a great job on cleaning my home! Very reliable, responsible and professional. I'm using…read moretheir service again and would highly recommend.

Do not use this company. My husband and I are new to the area and we're looking for quality…read morecleaners with attention to detail. Unfortunately that's far from what we received. I've tried emailing and calling for the past three weeks with no response. Avoid this company! (Pictures after cleaning) SCAM!

Great service here in Hendersonville. We wanted a company we felt comfortable with in our home and…read moreAnn really gave us that on the phone. The cleaners were really efficient and seemed to be trained to standards by the way they showed up and cleaned.

Mom and Pops House Cleaning truly sets the bar for an excellent home cleaning service. We've been…read moredoing by weekly cleanings with them for two months now. They are extremely professional, detail oriented, and respectful cleaners. They have shown up on time every time and have wonderful customer service anytime we've wanted to reschedule. I've recommended them to all my friends and family!

I hired this company for a deep clean before my husband came home from the hospital. I specifically…read morerequested attention to baseboards and cobwebs throughout the house. After the cleaning, I discovered significant dirt and cobwebs along the baseboard in one corner of a room. The reason I hadn't noticed sooner? Their team had moved my cabinet into that corner during the cleaning--meaning the area was fully visible and accessible while they worked, then covered up afterward. I also found that the inside of my French doors weren't cleaned and various surfaces were still dusty. Additionally, they poured their mop water outside directly onto my ice melt the day before a snowstorm, washing it away and requiring me to reapply. I let the other issues go, but the corner situation was impossible to overlook. When I called to discuss it, the owner told me they "don't move furniture"--despite having moved my cabinet--then said I had approved the work so there was nothing they would do. She also repeatedly accused me of yelling at her when I wasn't; I'm autistic and was simply speaking clearly over a poor connection. I didn't raise my voice until the end of the conversation as she clearly wasn't listening to me.

What a drag. I was interested in this business and requested a quote…read more Got a text back asking my sq footage. I gave info. The response was that they do not do laundry. Huh?! Ok, but I did not mention laundry. Asked again about a quote based on my sq footage. Sent link to house. Asked how many on their team? ...crickets Not major, but a waste of time in the end. And no quote. Maybe a new business. No reviews. Maybe dodged a bullet...