I spent over $8k in carpet for two bedrooms, one staircase and vinyl plank flooring for living room…read moreand bedroom. Pros: nice quality product, professional installers Cons: less than stellar customer service, not competitive in pricing, while there was no high pressure sales there was also no real sale effort what so ever, like they didn't care if 8 spent my $8k there or not. Also they offer no furniture moving assistance prior to installation.

My wife and I stopped in to Loren's Carpet One last night. We walked through the store from one end…read moreto the other looking at carpet samples stopped at their counter had some Halloween candy they had set out and left. NO ONE EVEN SAID HI! We are both managers for a retail company and know the importance of customer service you will not get out business! We are going to another store today to buy!

They countered my new build 2 years ago. Needed a basement bath countertop in the formerly…read moreunfinished basement. Went in and was told that we'd hear from them the next week on material availability. Haven't heard anything. Called after three weeks to check status. No response. Nothing.

We have used Integrity Tile and Granite for several of our remodeling projects. They have a wide…read moreselection to choose from and respond quickly to measure and install beautiful countertops. They do quality work and I would highly recommend them.

TLDR: I spent nearly $342 for absolutely nothing…read more I called Right Now because I was having an issue with a mini split that was freezing up. It was no problem getting an appointment, and the technician showed up on time. But once he got there, all he did was attach a handheld device to do a line pressure test, which he deemed within spec (less than -1.5psi) and which did not indicate a need for additional refrigerant. He did advise that he would add some more refrigerant upon request, but also that it would be a considerable charge just take the equipment off the truck, and that refrigerant is expensive and at a 1lb minimum. So based on his feedback, I opted not to get the refrigerant. Good thing! After about 30 minutes, he charged me $342 without doing anything to resolve the freezing issue or indicating what else might be causing it, and went on his merry way. The freezing obviously continued. I called to book another appointment, but since he was on vacation and not available for another week, I went elsewhere and booked a tech the next day. They came out and ran a number of diagnostic tests and evaluations the RN tech didn't, and very quickly found that the root of the problem was a clogged blower and evaporator - which the RN tech didn't even so much as LOOK at. They showed me and it was immediately clear that this was an obvious problem - and again, that was just on a quick visual inspection! Right Now was an ABSOLUTE waste of time and money, and I absolutely will not be calling them for anything in the future. And any argument that "we don't typically service a particular brand" is moot. If you don't want to or can't do it, don't set the appointment. And if you aren't going to demonstrate the care or make a basic effort required to provide a solution to an obvious problem, how can you feel right about charging THAT MUCH for a nonsense service? AVOID AT ALL COSTS

Some years back, I used Right Now Heating to service my home furnace and air-conditioning. I was…read morevery satisfied. Tony was excellent. Right Now plumbing also redid my entire plumbing system in 2019-'20. My biggest complaint was that nothing was marked to indicate which levers and water tanks went to the corresponding units. Upon repeated requests, they reluctantly marked them, except for the well. I asked again (and again), "please put labels in the well." They never did. A couple years later when there were problems, I called and they did come out and marked the well at that time, for a very large fee. In winter/spring of 2024, when a tenant couldn't get hot water, we learned that they labeled the water tanks entirely incorrectly. In 2023, I called them for furnace work for both my home and rental units since I had satisfying furnace service in years prior. I won't go into the details. I was charged more than my lawyer per hour! They actually caused damage, which another heating business had to fix. I will never use them again. I told Joe, the owner, about my experience and he said they had to fire that employee. I was never offered recompense for the damages or the egregious fees. Another case of a business getting to big to maintain quality service.