We serve as guardians for an 86-year-old gentleman with increasing dementia who has lived at…read moreHeartwood Senior Living, a family-run assisted living facility, for the past two years, and we could not be happier with the care he receives. From the moment he arrived, the Heartwood owners and staff welcomed him as part of their family. We observe that they treat every resident with kindness, patience, dignity, and respect, and it is obvious that they genuinely care about the people who live here. Knowing that he is safe, comfortable, and well cared for gives us tremendous peace of mind. Heartwood is always clean, attractive, and inviting. Residents have access to several comfortable TV lounges with cozy furniture where they can visit family, relax, socialize, enjoy their favorite programs or nap. The beautiful outdoor garden is another wonderful feature, providing a peaceful place to walk, enjoy nature, or simply sit and visit with friends and family. They also have an adjacent facility for more advanced memory care when our ward needs it. What impresses us most is the personal attention each resident receives. The staff is attentive, compassionate, and responsive, and they do an excellent job communicating with families. Over the past two years, we have consistently seen a level of care that goes above and beyond our expectations. We are extremely grateful for everything Heartwood has done for our ward and would highly recommend it to anyone looking for a warm, caring, family-oriented assisted living home for a loved one.

The absolute best facility for memory care! The staff cares about each resident incredibly…read more Management, including Lexie and Brianna, is fully involved in making sure the residents are having their needs met and doing what is necessary for their care. As of course, so are the owners, Jason and Lynn. I could not recommended a better place for your family member!

A year later, we never did get any messages returned. Only…read moreresponse we ever received was on this app.

Mom and Dad have lived at Touchmark since November 2021, and they have felt at home since day one!…read moreThe staff is very caring, there are numerous and varied life enrichment activities to choose from each day, and meals are made to order and served by wait staff. The building and property are clean, safe, well kept, and decorated for each holiday. On site, there is a fitness center, salon, chapel, physical therapy provider, library, credit union, small gift store, and various game rooms. There are homes and apartments geared toward independent living, assisted living, and memory care, so the transition over the years has been seamless. Touchmark has been the perfect place for our parents, and we are so grateful!

if you're looking for a place to call home and find people who actually care about your family then…read moreyou want them to live at prairie home. Their staff treat your family like their own and work hard to take care of their residents properly and keep them healthy. just ask anyone who lives there!

Hands down amazing group of people, would choose to work with them time and time again. They…read moreshowed love, respect and patience with my grandma and I can't thank them enough for all they did. The home is clean and the staff is kind. The owner is one in a million and is truly there because he cares.

If I could give this place a negative score I definitely would. Residents crying in their rooms,…read moreone resident was crying in her doorway and nobody came. I went and informed someone at he front desk and they went to check on her. She's in a wheel chair and it turns out her belt was so tight it was cutting into her belly. The neglect of my father when he was there for 2 days caused such a rapid decline that he ended up rushed by ambulance back to hospital. He was supposed to be on oxygen and when a PA came in to check on him the 3 rd morning his oxygen was off and he was being given room air! The PA asked WHO PUT HIM ON ROOM AIR AND WHY?! We nearly lost our dad due to complete negligence. NEVER EVER take someone you love to this horrible facility!!!

I was very disappointed when I found out that they had known my husband had gone from 130lbs to 123…read morein one week, he was also very lethargic and no one from the facility notified me. The next week his weight dropped down to 115lbs and you could see his bones in his back, chest, arms and legs. I was also told that he quit eating, was not taking his meds and was not responding to questions. Unfortunately even though he had been so sick for the last 2 weeks in January the staff never asked the doctor to see my husband or thought to have him sent to the ER. Fortunately by the time I found out he was sick I was able to request the doctor see my husband asap, they then ran blood work and everything turned out pretty normal. I am also his POA so I requested the dr see him again due to his symptoms and the only thing the the PA could determine was he was very dehydrated, so they put him on fluids and we tried that for a two days. I finally decided since he was not getting any better he need to go to the ER. The hospital ER did a series of test including a chest X-ray, which showed up positive for pneumonia. The doctor told me how sick he was when he came into the cER. He could possibly recover, but probably not returned to his base line, we might need to get hospice involved or since he is so sick he may die. The nursing home does not admit any responsibility in this. While they do have a few good RN's and CNA's the management does not take any accountability. If you have a loved one you may want to seriously consider places like Rennes or St Paul's.