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    Mission Valley Shell

    2.2 (197 reviews)
    Closed 6:00 am - 11:00 pm

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    The interior of the vehicle was delivered in the same condition, completely dirty.

    If I could give zero stars, I would. I paid for the Gold Car Wash at this Shell location which clearly states that interior and exterior cleaning is included. What I received was nothing short of a complete scam. My car was handed back to me exactly the same way I brought it in. They didn't even bother to vacuum properly -- the seats and carpets were still covered in dog hair, the floor mats were filthy, and every door panel and cup holder compartment was still dirty. They didn't wipe anything, didn't clean anything, and didn't even remove the small trash that was inside the car. It was painfully obvious that no interior cleaning was done at all. I essentially paid for a full service and got zero interior wash, not even the basics. This place is either completely negligent or intentionally ripping people off. Do yourself a favor and avoid this car wash at all costs. There are plenty of other places in San Diego that actually respect customers and deliver what they promise. This Shell car wash is absolutely not one of them.

    Having to drop my fuel tank during open hours. Hired a mechanic to drop the tank they're going to tow it.

    Poor lighting light not working at the pump negligence not meeting the criteria of safety and hazard because the light at the pump was not working and the wrong pump was a fuel was in my tank and I had to hire a mobile mechanic to drop my tank and now they want to tow me. This is a civil matter

    Kiela A.

    I used to come here often but the last 2 times I've come the quality of service is appalling. I understand it's on the cheaper side, but if they're saying that they are going to clean it, it should be done. I took it there yesterday for the $39.99 wash and I left looking like my car had not even been cleaned. They did not clean the inside of the back window at all and the windows they did clean they did with a soaking wet rag (I was watching him) and it left dirty steak/water rag marks all over the windows. The interior looked as though it hadn't been cleaned at all. I guess I'll have to find a new spot.

    Armor all the tires and trim please!
    Shirley S.

    5 stars for the car wash! They always do a great job and offer a nice menu of services to customize the services you're looking for. I get the gold wash + external armor all for all the outside trim. I love that it's a hand wash vs running thru a machine with the crazy flappers hitting your car all over. Convenient location between the 15 and 163. They have plenty of seating to chill while you wait for your car. The service station has a mini mart for snacks and beverages as well as the fragrance accessories for your car.

    Leighton D.

    Strong 4.0 for the car wash alone. Highly recommend getting the hand wash, especially for SUVs. $40 and for the most part worth every penny when it comes to time and quality. I don't think I've ever had to wait more than 30 minutes for my vehicle to be ready. Always looks really clean when done and the folks working always seem to have a great attitude. They also give a military/veterans discount as well.

    See the glass - they half asses the supposed "hand washed"
    Jane C.

    Came In to get a car wash. My car is filled with sands, and only now I find the time to get them cleaned. I was in the cashier booth. I asked the cashier Which one would he recommended he was saying just get the regular ones. A patron there was recommended the hand wash one for his business. After he step out, the cashier went on recommended the regular one being it's the same. I said I have sand in my car... so it's best for the hand wash one. But I totally appreciated his honestly and not try to oversell it to the women population So the cashier deserve a 5 stars!! When they call me to say my car is ready. I look directly at my trunk and see the sands still where it left itself. I was ticked off and said I specifically asked to get the sand clean because of the "hand wash" $53.99?! I had to drive to the other side and had them redo it, where they missed in the first place?!! Driving a Prius is no lesser than driving an Audi. Especially I am paying a higher price. I had a need to get it clean. Well it is what it is in the U.S. on the other side of the border will definitely treat my car more fairly then the washer in this car wash place. And they just forfeited a $5 tip!

    Pricing
    Wendy G.

    You get what you pay for, and for $30 my SUV came out looking much nicer than when it arrived. They did a good job on the tires and exterior. Was every single spot removed? No. Could more attention have been paid to the interior? Sure. But c'mon, $30 to avoid auto car wash damage and didn't have to do anything myself or pay a lot more/wait a lot more at a higher end detailing spot. It took about 45 min instead of the 20-30 stated, no biggie. Price to quality ratio was fine & location works for me so will be back.

    Didn't wipe down middle console
    Kayla G.

    I paid $32 for them to wash my car. They did not wash the exterior well. The lady study checked me in said they would remove some stains on the exterior. I admit my car was dirty, but they simply washed exterior and vacuumed. They didn't even bother to wipe down the interior. I had to wash the interior of my car after paying them to do so and wasting an hour. I'm never coming back here. Yo sure better off driving your car through a car washing machine for 1/3 of the price.

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    2 months ago

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    8 days ago

    100 car wash to have dirt spots left everywhere! they don't even clean the rims! Never again

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    9 months ago

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    3 months ago

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    3 months ago

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    10 months ago

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    5 months ago

    Closed before 11pm and wouldn't sell me my products lazy staff I would recommend going to any other gas station

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    1 year ago

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    4 months ago

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    3 years ago

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    Brian S.

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    4 years ago

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    Brian S.

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    1 year ago

    They do a great carwash. They are very slow. It should take no longer than 20 minutes it took 1hour and 20 minutes

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    4 years ago

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    3 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    5 years ago

    I always bring my car here. They have consistently been the most thorough with cleaning it. They don't use wax though.

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    8 years ago

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    Page 1 of 5

    Ask the Community - Mission Valley Shell

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    Review Highlights - Mission Valley Shell

    Had issues w my car & Brennan & Brian gave some honest advice which I appreciated.

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    Frank Honda & Toyota Auto Repair

    Frank Honda & Toyota Auto Repair

    (117 reviews)

    Normal Heights

    I had an amazing experience at Frank Honda and Toyota Auto Repair, and I genuinely can't recommend…read morethem enough. I originally needed just an oil change, but every place around me was quoting anywhere from $100-$120. I messaged Tomas on Yelp, and he got back to me immediately -- even in the middle of the night -- letting me know they could do it for $79.98. We set up an appointment right away, and I went in the very next day. When I arrived, I was greeted by Mike, who was super kind, welcoming, and informative. He got me checked in and started with no hassle at all. Their waiting room is very comfortable (nice couch, clean, and welcoming), and the whole process was quick -- about 45 minutes or less. While they were working on my car, Frank came in personally to check on me, offered me a cold drink, and made sure I was comfortable. That really stood out to me -- you don't see that level of care often anymore. At the end, Frank took the time to explain everything about my car in a way that was easy to understand. He even turned his computer screen toward me so I could see exactly what he was talking about. He let me know there were a few things I should eventually take care of, but there was zero pressure to buy anything or do additional work that day. No sales pitch, no prices being pushed -- just honest information. We even shared some laughs. I had mentioned on Yelp that money is tight right now, and he explained that the original price was closer to $90, but they discounted it to $79.98 for me. When it came time to pay, it actually rang up as $79.93. I gave him $80 cash, and he tried to give me change back because I didn't have smaller bills. I told him it was fine since he already gave me a discount, and we joked back and forth about it. The whole environment was light, friendly, and genuinely welcoming. Everyone there was kind, professional, knowledgeable, and respectful. You can tell they truly care about their customers. I also really appreciate that when they receive negative reviews, they actually reach out to customers to make things right -- that says a lot about their integrity. On top of that, Frank has been working on cars since he was 11 years old and spent 12 years in a higher-up position at Toyota, so you're truly dealing with someone who knows what they're doing. If you're looking for honest work, fair pricing, and excellent customer service, this is the place to go. I will absolutely be coming back and recommending them to everyone I know.

    This place is a wonderful. As a woman I am very cautious on mechanics and after getting several…read morequotes regarding the services for my car this was the one that stood out the most mainly because of thier excellent customer service and follow through and fair pricing. This is the best value for your money. Experienced mechanics who know what they are doing. They are like a breath of fresh air. I got normal maintenance 120k for my 2013 Honda CRV they also found an oil leak and were able to fix it. Definetly recommend these guys if you have a Toyota or Honda and want it done right the first time!

    Thao Auto Repair - Waiting room

    Thao Auto Repair

    (249 reviews)

    Normal Heights

    This is the second time I go to this shop for a car repair. Loan quoted a reasonable price for…read morerepainting

    It's unfortunate because I really wanted to give this place a try, it would've been convenient for…read moreus since we manage multiple vehicles, and I was hoping to build a solid business relationship. On 4/14 I brought in an Escalade after replacing the rear brakes because it started throwing multiple warning lights, even though the ABS sensor and brakes were already replaced. I understand newer vehicle technology can sometimes cause glitches even with simple repairs, so I trusted they'd be able to diagnose and fix it. They charged a $130 diagnostic fee, which I was completely fine with. The next day, they said they needed to reset the computer for $390. Since I had already paid for the diagnostic and was told it would go toward the repair, I agreed. The following day, I was told they couldn't reset it and that I'd need a new module for $3,468.54. I declined and decided to get a second opinion from our regular mechanic. I still paid the $390 plus a $13.65 service charge, which I later found out was a credit card fee. The next day, I took the vehicle to our regular mechanic. Within 2 hours, they cleared the stored codes and the vehicle was ready, total cost: $120. No waiting days, no module replacement, and no unnecessary upsell. I waited a couple of weeks before writing this review to make sure the issue didn't come back, and also spoke with Barry to see if anything could be done about the $403.65 I paid. I felt it was unfair to be charged for a service that ultimately wasn't completed. I would've been completely fine just paying the $130 diagnostic fee. Unfortunately, he declined, stating the charge was for their time. I understand time was spent, but from a business standpoint, I wouldn't feel right charging a client for a repair that wasn't successfully completed, especially when the vehicle left in the same condition it arrived. Because of this experience, I wouldn't return or recommend this shop to others. I think it's important for people to know that you may end up paying for work that doesn't actually resolve the issue.

    Mission Valley Shell - carwash - Updated May 2026

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