Similar experience to everyone else in the reviews. The older woman was rude and seemingly racist towards my cousins that entered the store looking for skincare - to the point where when one of my cousins was trying to try one of the testers, she rushed over to him, took it out of his hands, and instead tried to put it on him herself. She then pointed to another side of the store and suggested he would find things he liked more over there - the cheaper side of the store. She said this to my cousin who knows more about skincare and owns more expensive products than the rest of us. On top of that, we were with with another cousin from overseas. So definitely an embarrassing experience for us. Only wish we had looked at the reviews before visiting. I hope others do the same. read more

Even one star is too much! They have no customer service value or thoughts - they only care that they have your money and done! Rude owners and managers! Wonder if the cosmetic they sell are really authentic products.... read more

I do see a lot of comments about the owner's attitude, which I did notice my first time there, however, after going in there a few times the owner is very nice and has recommended me products that have helped me tremendously with my skin! she also offers many samples! read more

Terrible owner!! Watched over our shoulder the whole time and freaked out when my husband checked his phone thinking he was taking a picture! Walked out immediately! Crabby old lady! read more

This store owner is rude! I was coming in to see what kind of gift i can buy for my mother, the lady kept pestering me about what i was specifically looking for and i kept saying that im not sure what im looking for and that i would like to browse first. While browsing she kept saying that this is a makeup store and i looked around saw a plethora of SKIN CARE items and said "isnt this skin care???" Which she said "no! This is makeup!" It was giving "if you arent gonna buy anything leave!!" Which is not true! As i stated before i was looking for a gift! I was still trying to look around because i said maybe shes just speaking like that because shes having a bad day, but she clearly didnt want my business!!! But i picked up a product and she said to put it back down because its "not for me" in which i started to assume that she meant its for women... thats where i got really upset because i knew what the product is from reading it and i felt like she was assuming it was for me! But i said that she was being very rude and then she told me to leave her store and dont come back!!! Ridiculous behavior from a business owner!! Do not support this very sexist and homophobic business. Its just the start of pride month and it is unfortunate that i experienced this at the beginning of a happy month. To the owner if you are reading this, treat your customers nicer and maybe!!! Just maybe your store wont be so dead and full of ghosts. Again i do not recommend giving this business your money read more

The store has many lovely items, I'm such a big fan of all the plushies that are in the store, especially rilakkuma! But the lady (pretty sure the owner) made me and my bf feel really uncomfortable. She kept staring us down and following us everywhere. And she changed the price on me as well on one of the items even though the price tag was something clearly different saying "it's from San X, it's official brand" 10X10 is a better alternative store to go to with cute plushies and the atmosphere is much better there read more

Don't know where those bad comments come from. I am regular customer in missha store and always service is on top. The old lady is actually very nice if you treat her with respect she will do the same ,its her store and if she doesn't want you to touch stuff so be it . She will show you everything you just have to ask her and she always gives good advice and help to select right products for you. read more

This afternoon I was in missha at carrolton texas with my friend just to look if we can find what we looking for..the old lady who work there didn't even greet us but kept asking what we looking for with rude and mean gesture face and body..I don't like if someone stared me when I come to the store with suspicious look..so I right away left the store but my friend still inside for few seconds before she went out and that old lady kind of pushed her away as fast as she can and right away locked the entrance door..that's why not even one person in that store cause many people feel uncomfortable and unhappy to go to missha in carrolton texas.. read more

Very racist woman. I was gonna spend a good amount of money in there but as soon as I reached for a product she yelled at me from across the store to not touch anything, and that the product I was looking at, was for someone older, not my age. What if I was buying it for my mom or something? I probably won't be coming back. she made me feel too uncomfortable. read more

My mother-in-law and I decided to visit this shop after having lunch yesterday. We've never been in here before and I can for a fact say, we will NOT be coming back. Ever. As soon as we walked in, we were meet with an older korean lady who did nothing but grunt and huff at us the whole time. Asked her how her afternoon was, we were met with a glare and with nothing to say. We brushed it off and continued to walk around the store. We were looking at the stationary items, only for the employee to walk up to my mother-in-law, with hands on her hips, staring us down like we've stolen something. After a few minutes went by (awkward), we turned to her and asked her for the price on one of her items, she snatched the item out of my mother-in-law's hands and threw it back at her with a rude "it's $10!!" response. The last straw for us was when we were just about to leave, the employee runs ahead of us and stands outside her store, holding a mop in her hand, grunting and staring us down. I've shopped at many asian stores in my lifetime, never had I had to deal with someone this hostile. I was absolutely appalled by this behavior. We decided to leave and as we walked out, the lady uttered something rude to us in korean and closed the shop door. It was only 3pm on a Saturday, so it's not like we we're staying past closing hours. I'm not sure what she was about to do with that mop, but she was gripping it in a way that seemed pretty aggressive lol. Not only will I avoid this place in the future, but I will definitely let others know to avoid this place as well. From my personal experience, my mother-in-law and I run a business and we deal with customers everyday. Seriously, take your money elsewhere. Customers should NOT be treated this way. Customers should be welcomed for keeping your business alive, not be met with hostility and told to get out (especially with a mop lol). Unbelievable. read more

I'm unsure why there is any stars higher than 1. Perhaps they had a different store attendant than the Korean woman with the short curly perm. When we walked in she was light heartedly talking to a white woman but as soon as she saw myself, my two cousins, niece & brother she kept watch on us. She quickly approached my cousins and I after she was finished speaking with the other customer. She hollered to us "don't touch anything if you want anything I will get it." Figured it was perhaps because of COVID-19 but after that we definitely felt uncomfortable. She was watching us the whole time and switching angles from behind the counter. Then, when a korean couple came in she gave them no strife. She didn't say to them what she said to us. The other customers were touching items with no hassle. I told my family not to buy from her and that we should leave immediately. I'm going to let everyone I know not to buy from her as well. Please just go to Face Shop, 10x10, or the other cosmetic shops in H Mart or 99 Ranch. Please don't go and get patronized by this woman. What she did was intolerable. read more

I went in with my younger brother who was traveling to look around, and as soon as we entered, the female owner said, 'This is a cosmetics store,' and asked why men come in here (even my wife was behind us). I can't help but feel like they treated me like a thief. When I told him I was buying something to use, he said all kinds of bad things about my skin. It was so absurd that I just left right away. How can you do business with that attitude? It seems like it's really easy to do business in this neighborhood. read more

Visited Saturday after eating across the street. I hadn't been to this area in years. This place is such a gem and satisfy my need to try all the Korean products. Anything with snail mucin is my go to and they had so much! The masks are reasonably priced, which gives you an excuse to try something different each time. read more

I love Missha and I have loved this Missha, Carrollton for years. The younger Korean ladies who work there have been helpful, polite and nice. Today was an unlucky experience which made us decide we will NEVER EVER go back to that store anymore - why? because of this OLD SHORT CURLY-HAIRED KOREAN WOMAN around 68+, working there, who should not work in the United States if she will be as racist as she is to non-Korean customers! She's old but she's still got this bigot, judgmental mindset ingrained in her? no knowledge of proper customer service whatsoever!!! If the shade of your skin is not as white as a white paper, you enter the store and you see her manning it, then, run, run away like there's a serial killer behind you! Go to Face Shop or Tony Moly nearby who have impeccable customer service! Me and my mom were browsing for BB creams. We were there for 20 seconds and we looked at this Missha Bb tester and we were gonna check its color on our skin. Before we ever touched the tester, we were spooked by a voice coming from 10 feet yelling at us "No, no, no, no, don't touch, too light! too light for you!" with her arm gesture shooing us away . There were no other customers at the store. Ok. 1st, her tone is not the let-me-help-you-with-the-proper-shade but more like you're-not-white-enough-to-use-korean-products-so-just-go-away (mind you we are fair-skinned Asians too). 2nd, granted that shade we're looking at is too light for us, well, could she help us and suggest the proper shade? 3rd, what if we really want to buy a lighter shade as a gift for a friend with a lighter skin, that's not allowed? you can't purchase for someone else? 4th, what if we really want to buy a lighter shade because we just want to pretend we're geishas or whatever from time to time, that's none of her business. Unless we ask for her opinion, she should just let us shop there!! That would help the business! Super turned off! ---- Management, pls. tell that Ajumma not be rude and kindly remind her the job description. Maybe she's under the impression that she was hired as a security guard and she thought the store is closed and we were robbers ... who were trying to rob a BB cream tester .... with a lighter shade .... arrgh! that was messed up! Oh well!!! will just buy online from now on.... read more

I swear this lady is racist. The lady in the store was so rude. When we walked in there were people leaving and they looked upset. As soon as we walked in she gave us an attitude. She ask what we wanted and I told her we were just looking. I wanted to look at the whole store before we got to the makeup. We were looking at the non makeup items first because they're there as soon as you walk in. While we were looking she was started being rude again and stated "this is a makeup store. That is merchandise." I just don't understand why they have the merchandise in the store if they don't want to sell it. We did plan on purchasing items but no longer wanted to after that interaction. We were only in the store for 5 minutes and decided to leave after that. read more

Horrible service!! The lady watched me like a hawk since I step foot in the store and she kept asking me what do I want and I keep repeating to her that I am just looking. She also rudely told me don't go in the store any further and said that part of the store is not clean. I don't know what's wrong with this lady and she seem not welcome anybody walk into the store. The service wasn't like that before few years ago and I guess maybe they have a new management. **People stay away from this place that lady works there is crazy and don't know why she wants to own a business but does not welcome anybody there. It was a nice store before but now is suck and I think I am going online to buy my Missha products instead of there. read more

Before you're taken off guard by the 4/5 rating.. those 5 star ratings are a few years old. Came to this store just to check it out, never been before. Was quickly approached by the attendant and was told not to touch anything. I figured it was because of COVID.. until some Korean customers came in, touched a plethora of items, and brought it up to her counter to purchase. And she didn't say a damn thing to them. I'm playing the race card here. I understand that there is a shoplifting concern in the area.. but that's still a crappy and racist way to treat your customers. There are other shops in this area with the same products.. make this place a super hard pass. read more

If I could give this place a 0 I would! Very racist Woman at the cash register. She followed us around the entire time and then told us not to touch anything. I am 49 I was not touching anything unless I planned to buy. Do not go unless you want bad service instead go to pink box where they are great! read more

Go for the makeup products but don't expect high quality customer service. The makeup products never disappoint. I use their SPF face lotion and my sisters love their BB creams. The service has always been average at best. The store recently expanded to sell accessories and stuffed animals which I found odd. Like the recent reviews stated, you are not really welcomed and sometimes it feels like you are not trusted to simply browse but I have always been able to get suggestions and help when I needed it. read more

They do have a wide variety of beauty products from make up, skin care and accessories. I used the missha powder and eyeliner which is nice and HS a polish look. Price is very reasonable. They do have point system membership so that's how you can gain discount. Owner is very friendly too. read more

I usually get my Korean skincare on Amazon, but seeing the actually store got me kind of excited! They had 2 sales going on. The whole store was 30% off and they had a clearance area with expired makeup products for 40% off. Some of the 30% stuff was about to expire within a year. The owner said that the makeup should still be good after it expires, but I had trouble hearing how much longer it would be ok for. I was a bit disturbed about the products that were already expired, those should have been 80% off. It's a small place, but very tidy. There's testers for all of the products, which is always nice. The owner/Korean lady is very helpful and cute even though her English may be limited. I ended up getting the MISSHA matte bb cream because I have combination skin and it's getting warmer. It feels a bit thick, but the color match worked well with my Asian yellow skin and it blended ok with a beauty blender. I think I like the regular BB cream in the dark red packaging better. read more

I couldn't wait to come on Yelp to leave a review. It's sad to see that there are negative reviews of people not having the same fabulous experience that I had. Today I went into Missha with the hopes of only buying a couple of sheet masks and well almost $200 later, I am so happy with my purchases. I wish I would have asked her name but the only one at the store was an older lady with short voluminous hair, beautiful skin, and gave me the impression that she was the owner. Well she was so helpful and kind to me! She recommended me products based on what I was looking to target. I almost bought Cle De Peau eye cream online yesterday for the price of all of my purchases today and I'm so glad I didn't and asked her for some guidance. I ended up purchasing an eye cream, lifting serum, sheet masks, and sunscreen. She allowed me to browse and take my time shopping and she'd come over if I needed help. She had a couple of customers come in and assisted all of us, giving us all the same amount of attention. I also got some samples with my purchase. I love this store and I already know I will be back! Highly recommend this place, I went into all the other skincare stores in the same shopping center and they did not compare to my great experience at Missha :) read more

Nice store with great variety of products. It's good to have tester to test before buying, especially with make up products. The price is reasonable compared with buying from online stores. read more

Missha - Cosmetics & Beauty Supply Near Me - Carrollton, Texas

See all

Do NOT go here if you are Asian but not Korean. The old Korean lady with short curly hair that works there or most likely is the owner, is racist and seems to hate non-Korean Asian people. When my friend and I first came in, she was super friendly to me. All smiles and everything and spoke to me in Korean. When I smiled and told her I'm sorry, I don't speak Korean, then her whole attitude changed. She became very pushy and aggressive. I was actually interested in buying a night cream but her attitude made me really uncomfortable so I told my friend we should leave. As soon as we opened the door to leave, she grabbed the door and slammed it shut and when I turned back to look, she stood at the door glaring at me. That lady definitely has some issues for sure. I feel bad for someone to have such hatred for strangers. It really is toxic and unhealthy. Oh and the prices aren't that cheap either. I found Missha products over at the many other places nearby that were much cheaper and definitely had much better service. read more

I love the staff and the products that was there! My skin really improved after using it for about a month. They also gave out a lot of free items when you spend a certain amount. Since I'm not from around town, the staff was really friendly suggesting places to eat read more

Missha - Cosmetics & Beauty Supply Near Me - Carrollton, Texas

1 - sanitary issues 5 - products I hate how they test products on consumers. For the cushion foundation and concealer (the two products I purchased), they put the same cushion pad that's in the tester directly on my face and for the concealer, they put the concealer pen directly on my friend's face. How many people have used those??? As far as associates go, it's just like Korea and the associates will follow you around and hover next to you. It's annoying but that is the Korean style. However, the multiple samples upon purchase were a nice touch. read more

3.5 stars It's MISSHA, in real life! You can test out the BB creams and actually find your skin's match, instead of guessing from an online swatch! This location has most of MISSHA's more popular products, from their BB creams and cushions, to their Time Revolution line. I didn't see MISSHA sunblock, but I might have missed it in my quest to find a sampler size bottle of FTE (btw, they don't make those). When I visited, there was a sale rack with 50% off expired/expiring makeup. It may seem sketchy to some, but I bought a tube of BB cream off it for $7, and there's no noticeable difference in quality. The sales lady was very helpful, but I had to approach her and ask for help with the BB creams. She didn't really put out a greeting vibe when I entered the store. Still, she was helpful while I was trying to figure out my MISSHA shade, which was especially welcome since a lot of their tester cushions were dried out. Also, the lighting in the store isn't great for color-matching cosmetics to skin, which was a reason for a star getting knocked off. You may want to step outside in natural lighting and snap a selfie to see if you actually are a No. 23 Yellow Beige. Prices are more expensive than ordering the products online, but you're supporting local business! Plus, they have a Yelp offer for a free sheet mask with check-in (you can pick any of the $2 sheet masks), and they offer samples with purchase (I got Time Revolution Vitality lotion and toner when I visited). read more

My girlfriend and I came in just to look at different products. She didn't even greet us before she aggressively asked us what we wanted. It was the lady with shorter hair and massive RBF look on her face that was hovering over us the entire time as if we were going to steal something from this grimy store. When our friend went to pick up a blush product she literally ran over, snatches it out of her hand, and proceeds to yell at her saying that if she breaks it, then she buys it. Not sure what her reasoning was as the product was plastic and an intended tester product. She then kicks us out of the store and almost follows us out to the next store we were going to yelling at us and pumping her fists in the air, probably cursing at us in Korean. It was like something out of a movie! Would not recommend this place to anyone. The place itself was grungy, humid, and hot. Ac was probably set to 80° as I can imagine she can't afford to pay for electricity because this is a dying business due to the owner being an amkae (Korean word for "b*tch") read more

So I come 30min before closing and they're already closed i guess they just close whenever they want to when they have no customers. Thanks for wasting my gas driving 30min read more

First time going in the store, felt uncomfortable. The owner, yelled at me saying that if you are not going to buy then leave. I understand that you are angry at people who just come in and leave, but you have to understand that their are people including me that don't know what your store offers. Or anything about kbeauty. I want to learn and I am still a little confused about what the items are and what's the difference. Wanted to buy something, but since I felt the uncomfortable left. read more

If you're curious about Korean cosmetics or beauty products, come here for a delicious taste! MISSHA is one of the more famous Korean beauty brands. Their claim to fame being their Time Revolution First Treatment Essence that performs just as well as SK-II essence and their Time Revolution Night Repair Ampoule that performs as well as a popular Estee Lauder product. Overall, they offer some great quality products comparable to high end brands but at a more affordable price. Today was my first time in the store. I spent quite a while just browsing all the products and swatching some of the lip and eye items. It's so nice to get a MISSHA store in Dallas so you can test anything you're curious about since some of the products can be an invesetment. The woman working today was so pleasant and welcoming! She was very accommodating towards me and another lady that had come in while I was perusing. It's part of Korean culture, a friend told me, to follow you around and assist you if you need any help. This by far has been my best experience with this kind of customer service. It was like I had a personal shopper lost in a world of so many great products I wanted to buy!! I ended up leaving with the MISSHA Time Revolution Essence, that I originally came in for, and got a free gift of a traveler size bottle since they had a special going on! I bought an eye shadow to test out as well. At this time of posting, they also offer gifts if you spend over a certain amount and like many other Korean cosmetics, you get samples with your purchase to try their other products out! I want to go back to buy some of the beautiful lip glosses, balms, and tints. read more

For the first time, I went there to find foundation while my mom went looking for more skincare. As soon as we walked in, the lady working there was very kind. She helped us both find the right shade of foundation and helped my mom find the skincare she needed. She explained in detail how to use the products and gave us both free samples of skincare tailored to our ages (I know that typically happens after spending a certain amount of money). Loved it! read more

I came here looking to get a few refills on some of my skincare products. Shipping is a bit pricey and takes too long and I was so glad to see this being opened I couldn't wait to come see it. (Expect it to be a bit pricey as it is shipped from overseas.) The service was amazing! Honestly the best service I've ever received anywhere. The women helping didn't know english well but helped me with a few new products I was to try out. They worked wonderfully. Even the bb cream she suggested for my skin is amazing. The service here is excellent and I will definitely come back. It made my day brighter with how sweet and wonderful the worker was. read more

I love this place. They are super nice,helpful,and approachable. Loved my experience there. They have some really good products for both girls,ladies. They have great face washes and face lotions. I used their BB cream and face masks which work really well for my skin. Also they gave us samples. Definitely will be coming back Korean beauty skincare products know their stuff. read more

Missha - Next to brown sugar coffee - Cosmetics & Beauty Supply Near Me - Carrollton, Texas

See all

Missha is a Korea cosmetics store and it is supplied with many different skin care products. Not only that, the products were in nice bottles and the store was neat and organized with products and samples. The owner of the store was very kind and helpful, she gave us advice and answered all of our questions. My experience at Missha was great because of the customer service, but not only that, the products that I purchased have helped my skin, just as she said it would! read more

Missha - Skin products and samples! - Cosmetics & Beauty Supply Near Me - Carrollton, Texas

I always enjoy going here for my skin care needs because the employees are always knowledgeable and offer lots of honest advice. I don't ever feel like they're trying to sell me the most expensive item either. I've used their Time Revolution line for about two years now, and it doesn't disappoint. They always have promotions going on too! read more

Another gem that I discovered while hunting down the best Korean Beauty products. This place is super clean and is home to some of my favorite new products. I highly recommend the Time Revolution line! read more

After lunch, stop by this store to check it out. There are many different good fashion products here. The sales is really helpful and friendly. Really excited to have this store in our community. Got some foundations... strongly reco read more

I was pretty excited to go there, expecting it to be a similar experience as I had with other Korean cosmetics stores. But I was disappointed Bc of the bad service. :/ When I walked in, the lady didn't greet me or say hi to me. She was busy helping a Korean lady so it's not too big of a deal to me. What bothered me is that I felt like I was invisible until the other customer left even though I was standing right in front of the employee lady. I had to wait like 10 minutes in line because she and the other customer were nonstop chatting in Korean. What made me dislike the service even more was when it was my turn to check out and the employee even took my item at the check out, she was still talking and looking at the other customer. So I couldn't even get her attention when I wanted to ask her something. She didn't even look at me once. So the service was not that good and even kind of awkward and I felt VERY NEGLECTED. read more

The was really bad service we look pretty white and she was following us around the store like we would steal there!We where going to buy one of the blushes and grabbed one and she said "i'm watching you don't take it"!We looked at each other with confusion.It also said tester on some and we were going to see one and i looked to my side to see the older woman.If i could i would give a zero it was cute but over priced!!! read more