When I still had my kids living at my house, we used to purchase season passes to Cypress Cove…read moreevery year. Everyone in my family loved the place. As my kids got older and went through high school, we stopped buying the passes because they weren't interested in going to Cypress Cove on a regular basis anymore. So, I hadn't been there in years. In July 2024, my wife and I decided to entertain some younger relatives by taking them to the waterpark. Low and behold, the water was so cold that nobody could stand it. The kids' lips were BLUE, they shivered uncontrollably, and they struggled to have any fun. They didn't even want to stay after only a few minutes. You KNOW something is wrong if young kids want to quickly leave a waterpark on a beautiful, hot summer day! We asked the Cypress Cove staff about the shockingly cold water and they revealed that ever since COVID, the park stopped heating the water in order to save money. They flat out don't operate the water heating system anymore, it's been deliberately mothballed. Say what? What kind of water park doesn't heat the water? That's totally unacceptable and I've never experienced such a thing - EVER. Every water park or public pool that I've ever been to in my 50+ years of life has heated the water so that it's comfortable. My family won't even consider returning to Cypress Cove until we hear that they've resumed heating the water like normal. The only thing I can appreciate about the situation is that the Village of Woodridge, which operates Cypress Cove, is conscious of keeping its spending down for the taxpayers. But there are much more sensible things to cut from the city budget than heating the water at the town's water park. That's ridiculous.

This place is amazing! The water is warm,Life Guards Are excellent. I totally recommend.read more

This pool is horrendous, the locker rooms are dirty (as well as the pool) very crowded with…read morechildren from day care, loud obnoxious raunchy explicit rap music being play on the speakers! and on top of that it is break the bank expensive!! the Forest Park aqautic center is a much better bet, it is far more clean quiet and cheap

I love this park. 2 different playgrounds that my son can play in. Very clean and people are always…read morefriendly there. Location is perfect for us also

My 3 children took swim lessons…read more Pros: the teachers and staff are all very nice and relate to kids well. They have a nice area where the kids can play/relax after class for a few minutes. They use the whole lane of the pool to teach which maximizes swim time. The teachers sometimes have them "group swim" instead of ONLY individual swim which maximizes swim time. They also are very prompt with starting and ending on time. Cons: the teachers they have are not consistent, and so they don't know your child's swim level, and the skills worked on that week is random (whatever the teacher wants to do), so there is a lack on consistency. I also wish there was an option for parents to sit inside the pool area instead of only the option to sit outside of the glass. Overall, I would go for another lesson, but wish for more consistency in skills learned each week.

Been taking my daughter to swim classes here for a couple of years. We were excited to graduate…read morefrom the baby classes, which is 30 minutes of just getting the kids used to being in water and most of the instructors we had did not seem too engaged in the class. Once we got to the 3-5 classes, the instructors were great and my kids loved it. However, we had 2 weeks in a row where, first, my 3-year-old fell in the water and was picked up by another instructor who was walking around the pool. Then the next week, during the last 5 minutes of "play time," my 4-year-old slipped off the wall and was fully submerged and flailing in the water. The teacher (who is great) was with another child. I don't know how long my daughter was under water (it felt like forever), but it was long enough for all five parents watching to bang repeatedly on the class and yell for someone's attention, since the door to the pool is locked and we couldn't get in. Finally, an instructor walking around the pool noticed and grabbed my daughter. During both incidents, the "lifeguard" did not notice either girl and made no move to help either time. After the second incident, we removed my daughter's from the class. I spoke with the manager, Jackie, who was great, discussed how there is no way that should be happening, and offered a full refund. Then she had the supervisor, Marty, call me. He made the situation much worse by repeatedly discussing how young children don't listen by the pool and it causes unsafe situations. I agreed with him, acknowledging that my 3-year-old fell in due to not listening. But my 4-year-old is very nervous by the water and tends to be a very good listener. Despite mentioning this, Marty again discussed how children don't listen and cause an unsafe situation by continually jumping in the pool on the own. Even if my daughter was not listening, there should be no reason a child is fully submerged under the water with no one (especially the lifeguard) noticing until parents finally get their attention by banging on windows and yelling. Marty made the whole experience worse by his attempts to explain why the situation occurred and helped me feel more confident in my decision to transfer the girls to the new Foss swim school (which is also much bigger and cleaner).