Shocking and awful.
Was with a friend and booked in for a nail appointment 40 minutes in advance which they assured would be fine. When we arrived, the staff looked confused as all the nail technicians were busy with customers.
We were told by the nail woman that the appointment was with that she was running 15-20 minutes late. We bimbled around for another 20 minutes, returned, and she was still with a customer. Asked how long she was going to be and she said it would be another 15-20 minutes.
Came back 15 minutes later. Customer was gone. After waiting for a few minutes for the woman to resurface, she declared that she was just going for a fag break because it has been a busy day.
At no point did anyone ask us if any of the constant delays were okay or if we'd like to rebook. The woman stated she was going for a cigarette break and left - didn't ask us if we minded waiting longer. And there literally was not even one single apology in sight! Even after we said we were leaving because of the terrible customer service.
The only reason I'm not giving one star less is that I never got to see what the finished product would have been like.
Awful quality of customer service, rude staff, and inability to book appointments correctly make for a two-star review. read more