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    8 years ago

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    Family Affair Estate Sales - Jewelry secured showcase

    Family Affair Estate Sales

    (25 reviews)

    Sunderland, Northeast Portland

    They are the very best ,lots of help plus honest and just fun to be around…read more Once more I have to give a big thank you each of you. Chris Hamilton

    I was really looking forward to attending an estate sale this company was running, but it…read moreunfortunately ended up being the least professional sale I have ever experienced. I have never had a business be as cavalier with my time as Family Affair Estate Sales was today. Like most I first found out about the sale through Instagram, and clicked through to their website where there was an indication that you should text them ahead of time if you plan on arriving at the opening time. I did so, assuming that this was for a headcount, or some sort of list at the door (eg. they can only handle so much volume on a weekday and want to make a guest list, so you give your name at the door when you arrive). It was not fully clear on their website exactly what this text was used for, but I was happy to comply and excited to attend. I'm no newbie to the estate sale game, so I showed up a few hours early to wait for entry, bags in hand and cash in tow. I was among the first to arrive, just before 7 am--it was pouring rain but I was happy to stick it out as I had my eye on a particular item. After about an hour, the organizers showed up. A half hour after that, the woman who seemed to be running the show proceeded to inform us that they would start reorganizing the line in the order of which people texted. By this time, there were well over 50 people waiting in line behind me. Everyone we spoke to in line was confused and not aware that this is how the sale would be run. Obviously, no one that was standing in the line would have arrived hours early to stand in the rain if we had known this. When those of us up front kindly tried to explain that there was a misunderstanding to the woman organizing it and asked if there was any way she could come up with an alternative--maybe you alternate entry by one text list person in, one physical line person in?--she said that how it works was clearly stated and walked away. As someone who also runs a small business I understand having policies (and clients misinterpreting those policies), but if that many customers are confused by your policy, it is not in fact clearly stated, even if you think it is. Perhaps there should be some larger disclaimer on the sale listing on their website that it does not matter if you arrive early or not? The organizer did not seem open to any feedback and just insisted "this is how it works", and frankly seemed frustrated that we were bothering her with questions. The worst part of it all is that when the organizer did start lining people up in order of texts received, she was clearly completely unprepared. No speaker or megaphone to cut through the noise of the crowd, no full names, and she kept losing her place in line--it was total chaos. She also told us that she got so many texts that she stopped counting names after the first few hundred, which begs the question as to why they are so insistent on sticking with this arbitrary system. What exactly was the plan if she reached the end of the list and there were still people who are not in order/unaccounted for? Some other reviewers expressed frustration that they believe this company uses the text message queue system to give preferential access to their top buyers. To be clear, I have no problem with this--I run a business that also thrives from repeat customers, and I understand wanting to give them advanced access and perks. I'm well aware that small businesses--especially in the estate and resale world--run on existing relationships. What I do have a problem with is how poorly this company explained their system to newcomers, and their inability to problem solve when it became clear that there was a misunderstanding with a very large amount of people. Perhaps the company could have texted people their number in line prior to the sale starting so that it was clear exactly how their system operated. And if the volume was more than they could handle, maybe it is time to get creative and pivot a bit, even if just for a day. It was beyond insulting to be treated so dismissively after taking time out of my schedule to wait for hours in the pouring rain. The sale was supposed to open at 9, but we left at 9:45--they were still calling out names and had not even let anyone into the sale yet. Almost three hours of my life wasted to stand in the rain and leave empty handed, soaking wet, and treated poorly. Be warned of this unusual system if you plan to attend any estate sales run by them, or better yet, just avoid them altogether.

    Miryam - wedding_planning - Updated May 2026

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