If you are looking for a new hairdresser, I strongly recommend that you see Shawna at Mirror & Mantel. Shawna has an amazing knowledge of the industry, she listens to what you want in a hair style, and truly takes the time to provide a quality end result and a very comfortable experience. Shawna does a great job with both the haircut and haircoloring. I am from out of state and it takes a lot to try someone new. I have now been back to Shawna about four or five times and she continues to impress me. She's my Philadelphia go-to hairdresser now. When I've had questions on hair products or styling tools, she has also always taken the time to text me helpful information. You will not be disappointed by visiting Shawna. read more

This has been one of my favorite places to get my hair cut. I loved the aesthetics of the location, they have the most comfortable hair-washing chairs I have sat in, and the essential oils they offered smelled amazing. As a first time customer I got a little goody bag which was a plus! My dresser did an amazing job as well and really took in exactly what I asked for (adding more lightness and waves while maintaining length and framing the face) read more

I had hair about 3ft long, and it had recently devolved a wave. i didn't know how to take care of it, and my dead ends worked up my hair. Shauna was able to revive my hair and educate me on how to properly style my new wave pattern! Customer service was amazing, and was promptly seated despite showing up early for my appointment. ALSO, an AMAZING price for the full apothecary treatment. Most studios I have seen in the area charge as much if not more than the full apothecary for a basic, mediocre haircut. As people have complimented my hair over the past two weeks, I always tell them to check out this studio! read more

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I went to Mirror and Mantel about a month ago on a whim because it was in my neighborhood, and I think it was the best haircut I've ever had! Gabby did a great job, the vibe of the store was very cozy, and it's only gotten better as it grows out. I have pretty thick hair and sometimes salons don't take the time to cut it properly, let alone dry it thoroughly, and they did everything I could ask for. Would totally recommend! read more

I have coarse, Asian hair and it's taken me time to find a salon I trust. The stylists here all seem professional, but I'm happy to have found Georgy, who is clearly experienced and always gives me exactly what I want. It's easy to get appointments through Yelp and all the staff is friendly. It's a pleasant waiting experience, and it's always a relatively quick process. They accept Apple Pay, and tip is cash/Venmo only. read more

I had a great experience with Katie, she is the only person I will let cut my bangs! Highly recommend

One month later and after taking Hannah's advice, my brittle hair looks healthy and shiny!! Looking forward to coming back in for a trim

I've been looking for a good stylist in Philadelphia for a while and am happy that I found Mirror and Mantel. Getting a bob haircut is difficult because a stylist needs to work with the shape of your head, hair growth direction and hair texture. I'm always afraid that I'm going to look too much like a "Karen" with a stacked bob or wake up looking like an angry porcupine the next day. Akasha gave me a super cute bob which met and exceeded my hair expectations. She was also very cool and friendly as well. Also people with thick, straight, dense and coarse hair, Akasha should be your go to person. My hair can look too heavy or torn up at the ends after a hair appointment. You won't have to worry about any of that if you go to her. Thank you Akasha for making my hair look good again. read more

I've been coming here for years! Akasha is my go-to. The entire staff is pleasant and it's a really cute little salon. I've always been happy with my hair after coming here. Scheduling (and rescheduling) is always a breeze. It's perhaps on the pricier side for some people but I generally think it's on par with similar salons. I can usually find street parking a block or two from here, too, which is nice. read more

I'm not really the type to write reviews but when i say this is the best hair salon i've probably been to, believe it. I've had my fair share of bad haircuts growing up. I'm also asian and so i get that the different hair types are hard to deal with in terms of hair cutting and styling. The atmosphere and the store itself was aesthetically pleasing and I love it. It felt very welcoming and it smelled really nice in there (not the stereotypical hair chemical smells at all). I'm here for work related business and needed a haircut because the frizz in my hair from the temperature and humidity wasn't it for me. I got lucky and was able to get an apothecary treatment appointment for today during my stay here. Hannah had done such a lovely job on my hair and did what i wanted. It wasn't cut too short, the curtain bangs are just right, and she did such a wonderful job on fixing the layering i had that grew out. The scalp massage was also so good i could've been put back to sleep. If i had lived here, i would be coming back to the same salon for the same hairstylist long term. Thank you so much for this experience! read more

I have had my hair cut and balayages done at Mirror & Mantel for the last two years and I enjoy my experience each time! I have had Georgy, Akasia (I think I misspelled it, sorry!) and Kitty do my hair coloring and each have done an amazing job! I bring pictures of the look I am going for and they nail it each time. The only downside is it is pricey to get it done here ($205 for my last balayage and that is without tip). Otherwise they do a great job and the salon is very cute. read more

I must preface this review by saying that the last time I visited the salon a little over a year ago, I had an awesome experience. I received one of the best hair cuts I've ever gotten and everyone was super friendly. I had been meaning to come back for a while, so naturally I booked an appointment here when it came time for some fresh highlights and a spring hair cut. I'm pretty new to color treatments so I never know how to explain what I'm looking for. My stylist Georgy, however, absolutely knows her stuff. I gave her a very vague description of what I wanted my highlights to look like and told her to cut as much or as little hair as she thought would be best. She made suggestions to fill in the gaps, worked efficiently, explained every part of her process, and was super kind. My hair turned out exactly how I had wanted it -- or rather, better than I imagined it would look. I left feeling like a brand new woman thanks to Georgy and Mirror & Mantel. read more

Mirror & Mantel - after!!! - Hair Salons Near Me - Philadelphia, Pennsylvania

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Good friendly hairdresser but the cut grew out a little funky ! I have wavy hair and there was a shorter layer cut that is not cute

I have gotten services done with both Katie and Kelly (cut with Kelly, cut and color with Katie). Both are fantastic hair stylists who are meticulous with their craft. salon is cute and cozy. everyone is extremely friendly and welcoming. very inclusive environment. read more

Kitty is excellent! Very happy with my haircuts. I was very sad to leave my old hairdresser when I moved to Philly but so happy to have found Kitty nearly right away. I come here regularly for a trim and glaze, and my hair has been so healthy and happy ever since. The space is small but comfortable. I've seen customers bring their dogs, ask to wear masks, etc., so it's clear the staff is very accommodating and friendly. My mom has started coming here too! It's a bit of a splurge for me, not going to lie, but I think for the quality of the cut and experience, it is worth it and I treat it like a self care day :) read more

Found my new salon! So happy I decided to try this place out! I don't normally write reviews but it was hard for me to pull the trigger on a new salon and some places have given me anxiety in the past so maybe this will help others. My stylist of over three years moved her business and I had been putting off finding someone/somewhere new for most of the pandemic. After looking through lots of salons in the area it seemed like most places had steep quotes for simple dry cuts, and all other services (like wash and blow-dry) were a la carte and also... pricey. And then I found Mirror and Mantel! It clearly lists services priced by stylist-level, and their haircuts comes with a consultation, scalp massage, wash/blow-dry. The receptionist who answered the phone (I feel bad I don't recall her name) didn't sound like any of the other salons I had spoken to who had made me feel like I was imposing by asking what their earliest availability for a haircut was. This woman was bright, friendly, and instantly gave me a comforting vibe. And I was delighted to be able to snag a cancellation for the following morning. I arrived right before my appointment and was warmly greeted by the receptionist. My stylist, Akasha, introduced herself to me right on time (if not a couple minutes earlier). The whole experience was great; quality service in an approachable atmosphere. We had a little consult and then I was put at ease with a scalp massage and hair wash. Akasha was very friendly and easy to talk to. She also made a point of taking off less in the beginning to be safe and then asked me if I wanted more off various times throughout the cut. She also had some awesome blow-dry skills. She didn't rush through any step of the process and yet still was much faster than most stylists I have been too. My hair turned out wonderful! read more

I love this hair salon. I have been here twice since moving to get haircuts with Georgy and I love it. She always gives a great cut and takes her time, I am rather picky but I always leave satisfied with my experience here! read more

Was in desperate need of a haircut a few weeks ago, and found this salon through Yelp! They ended up having a last-minute appointment available the next day, which worked out perfectly. The salon was so cute, and my haircut turned out wonderful. The stylist asked me how I felt about the length and each layer that she cut, and was more than willing to make adjustments along the way. We finished up with a quick blow-out, and she even made sure the layers looked just as great dry. My hair looks super healthy and still has the length I want. Will definitely be back here for my next cut! read more

I love Mirror & Mantel! I've been coming here for haircuts since 2018 and am a loyal customer who recommends this salon to all my friends and family. My mom is also a regular. My favorite thing about Mirror & Mantel is that the stylists really listen and follow through with whatever I request, but are also extremely open, up front, and honest about what they can realistically do to hair on any given day. For example, many salons cut off way too much hair when you just want a little trim, but this has never happened to me here. When I went to get highlights, my stylist Nicole let me know that it would be very damaging to go is dramatically light as I wanted in one session, let me know what she could do that day, and I left delighted with the gorgeous color I got. The products they use are clean and high quality, and my hair always smells phenomenal when I leave. My stylist Nicole gives great cuts, fantastic color, and perfect blow outs. This is a great small, local business to support! --- Holly C. read more

I moved to the city summer of '21 and found Mirror and Mantel from Yelp....naturally :) I called for a trim, got an appointment with Kitty and basically I am her's forever lol. I have fine, short hair and she is just magic - I never have to inspect my hair upon leaving or at home. I also recently had an upcoming job interview and casually mentioned in conversation that I was trying (unsuccessfully) to remove the blue from my hair (again, came in just for a cut) and she said something like, "well, let me try [insert professional hair product / technique]" and it sat in my hair for 7 minutes and it was out! I was honestly floored. I knew the blue was stubborn, but damn - it looks great! Still rocking the result and just feel grateful I'm in such blessed, talented and happy hands. See you next appt!! :) read more

Moving to a new city and finding a new hair girl is never easy! Not to mention how nerve-wrecking it is trying to perfect your "hair game" right before your Wedding Day. I came to Mirror & Mantel 60 days before my Wedding, TERRIFIED of how my hair would turn out with a new stylist and colorist so close to my Big Moment. THE TALENT The stylists at M&M are highly trained, have great attitudes, and are among the BEST in Philly. Stop searching and don't go anywhere else. Come to M&M. Molly is my favorite, and has completely won me over with her talents, abilities, and down to Earth personality. I will be with Molly from here on out! SCHEDULING The receptionist, Amy, also worked diligently to squeeze me in for multiple appointments to accommodate my crazy work schedule (all on short notice) before our Big Day. These women have class, are understanding, and are truly great at what they do. PRODUCTS Organic, and only the best. Kevin Murphy for the win, and a color line that leaves me glowing for WEEKS after I'm gone, with virtually no fading. Just rich, luscious color. There's even aroma therapy treatments and hair masks to rock your world (do it, you deserve it and they smell amazing!) JOINT/ATMOSPHERE The location is easy to get to and there's plenty of parking surrounding the salon (nothing you can't handle!) The decor is gorgeous: blush pinks, gold accents throughout, honeycomb tile, succulents growing in sustainable containers recycled from their shampoo and conditioner bottles, and French-inspired metal ceiling tiles. Try some lemon water or ask for a cup of fresh brewed coffee in a colorful ceramic cup during your stay. Bravo M&M. You've won me over! read more

Mirror & Mantel - Hair Salons Near Me - Philadelphia, Pennsylvania

It's been a month or two since my last visit to Mirror & Mantel, and I want to say upfront that the service when I was there was absolutely impeccable, the people were very kind, and my stylist really did her best to listen to what I wanted and give me what I requested. Super great atmosphere at this salon. Absolutely zero complaints on that front. I'm writing this review just to make it clear to others, because it wasn't clear to me when I first emailed to inquire about services. I emailed with very specific asks: I said I had very dark Asian hair, and that I wanted to go blonde. I asked for an estimate of how much that would cost, and if they had stylists who had experience with Asian hair. I was directed to the website with the prices, and informed that all the stylists had a lot of experience with different kinds of hair. I was happy to hear this, and very surprised (but happy!) that the prices seemed super reasonable. I booked it. When I got there, I'd only been booked for two hours, which I guess is the standard, and which is definitely not enough time to go blonde! But that hadn't been made clear to me from my initial inquiry, although I'd asked a few questions. So I did want to make that clear in this review to people considering getting color done. I needed two visits to go blonde, which ended up costing me double what I had expected based on my initial inquiry. Second, as sweet and as talented as my stylist was, the tone isn't quite right, and sadly, my hair feels awful, is falling out, and still smells bad a month from the salon visit. I've gone blonde before and my hair quality wasn't affected the way it is now. I truly think that if you want highlights, this is a great place to go. But if you have Asian hair and want to go super blonde, an Asian hairdresser might be a better bet. Amazing things about the salon: my hair stylist was very responsive, they gave away little tubs of body butter to apologize for construction going on while I was there (very sweet gesture), coffee and tea on the house, they gave me a discount on my second visit, everyone is nice!! I actually feel awful writing this review because I loved being in the salon. But after living with my hair for a month and trying to love it I have to admit that I'm really unhappy with it. So that's it -- tldr; wonderful place with great people, but be sure you're clear on what they're booking you for, and maybe go somewhere else if you have my type of hair and want to go blonde. read more

I'm so glad I found Mirror & Mantel - Kitty is such a talented colorist, and I love how my hair turned out! I've previously had some questionable results at Philly area salons, so I was a little nervous about trying a new one, but Mirror & Mantel delivered! The color is blended very nicely, and my hair doesn't feel damaged or crunchy at all despite being lightened quite a bit. I actually went back the next day for a little bit more toner at the crown of my head, and Kitty was super understanding and even explained that because she applied the toner on dry hair, it should last about 4 months rather than the usual 2-3. She'd also previously advised that on my next appointment I could likely get away with a partial balayage instead of a full. I appreciate that Kitty really had her clients' interests in mind, and wasn't pushing me to get more involved / more frequent services just to drum up business. read more

My experience from booking to walking out looking GORGEOUS was absolutely phenomenal. I really really needed a hair cut and a refresh on highlights. I decided to reach out for an appointment using yelp request and I lucked out. The owner responded right away and told me I could take over a cancellation appointment the next day! The salon is beautiful and clean, one of the first things I noticed is that the receptionist was very pregnant and they were training a replacement for her. I loved watching all of the girls help this new girl, they were all so patient and kind with her - and that really shined through the whole appointment, it certainly is a wonderful group of people who work here. My appointment started right on time with Kitty. She listened to me and really understood what I was saying. I had a bad highlight previously and it had been far too long since my last cut so my ends were GROSS. Kitty suggested a blunt cut - this would give me the volume I'm looking for and better ends all around. At first I was very hesitant because I've had the same cut for ever, she pulled up pictures on her phone and explained that it would do exactly what I wanted my hair to do. I am so glad I trusted her - she is a true professional and a very gifted artist. I have NEVER booked a follow up appointment when leaving a salon - but I was sure to get on her books right away for my next cut. read more

This was my first time at Mirror & Mantle. Rose was very professional and took the time to consult me on what I wanted to do with my hair and during the haircut she made sure I was happy with the length and layers. I usually wear my hair curly and let it air dry, but she gave me several optional to dry my hair and keep my curls. I appreciate that she went above and beyond and I consulted me throughout the process instead of taking it into her own hands. I highly recommend Rose and will be back!! read more

When I find a place I trust and feel comfortable in, I stick to it, and I've been coming to Mirror and Mantel since moving to Philly three years ago. Akasha most recently did my cut and balayage - she truly listened to what I wanted, collaborated with me in describing the color, and made sure everything was as I wanted it. She was meticulous with the cut, and given my borderline curly hair, I trust her. Like others have said, the people in the salon are friendly and it's just a warm atmosphere. Pricing is also fair given the quality of the styling and materials they use. I will admit that the wait can be a bit long depending on the time of year, but I've found it to be worth it. read more

This was my first time here and I can't believe I haven't been here sooner. Molly was phenomenal and truly listened to what I had to say about my hair color. I wanted a subtle balayage done on black hair for my engagement photo shoot this week and she nailed the look. Everyone was so kind and the salon was very clean. I highly recommend this place! read more

Mirror & Mantel - Hair Salons Near Me - Philadelphia, Pennsylvania

Let me tell you about this little slice of heaven. I happened upon Mirror & Mantel a few years ago and never looked back. Nicole has completely resurrected my curls back to their natural beauty and has helped me find the best color for me. I truly feel like I'm hanging out with a friend and look forward to my appointment each time I set one up! read more

Despite most of the world, in terms of hair salon reviews, seeming to have long, curly, highlighted locks - I was going from shoulder length to short. After 4 haircuts in September at different places, I still wanted some things changed and, based on the reviews here, reserved at Mirror &Mantle, with Kitty being suggested by the receptionist for what I wanted. And, my haircut is absolutely perfect. Just what I wanted and easy! I am delighted (as are my friends, who couldn't imagine that I was getting my hair cut again - it was already quite short!). read more

Timely: -I've only had my hair done by Kelly since I read so many great things about her on yelp. She is very popular so I would recommend trying to book her at least a month out if not more. She's always on time with our appointments. Attentive: -the first time I came in to see her it was 1.5 months prior to my wedding and I decided to I wanted to get some color added closer to my roots. I was terrified as it was so close to my wedding and I wanted it to look natural. She spent 20 minutes discussing with me my options and I never felt like she was trying to over charge me. She even recommended me to just wait for my hair trim for the next appointment right before the wedding. Tip: if you are feeling like spoiling yourself after your appointment go next door and get a pedicure they will massage your legs and neck for no additional charge. read more

I took to Yelp to find a new hair salon after recently moving to Philadelphia. Mirror and Mantel had great reviews so I figured I would check it out. I was at the point where I was so sick of my current hairstyle that I was ready cut it myself.. would not have been a great look. They were able to get me in very quickly (within a week). The salon itself is very clean, and put together. I had my first appointment with Georgy. I am obsessed with my haircut. She did an amazing job, and I plan on going to her moving forward. She also recently did a balayage which I am also obsessed with. Would recommend this salon. read more

I've been coming here since the salon opened and get my hair cut and colored by Kelly. Kelly has figured out the perfect shade of auburn for me! I always get compliments after I've been in! My cuts are always great too. During the early days of the pandemic, they even hand delivered dye kits so we could keep up with our roots at home. The salon is clean and Covid-conscious. I've only had services done by Kelly, but everyone is incredibly friendly! read more

The salon is so cute and clean, they always go out of their way to promote fellow businesses and local artists, it feels like everyone who works there is really rooted in the community. Nicole is amazing, is so down to earth and easy to talk to, and always makes my hair look amazing. I have lots blonde, thick, curly hair so my appointments always go long between cut, color, and styling, but I don't mind all because my time at mirror and mantel is always so pleasant. read more

Before I moved to DC, LB worked her magic on my hair for almost 2 years. I loved her, and she (and Mirror and Mantel in general!) is one of the reasons I was sad to move away from Philly. She could cut layers into my hair that would last me almost 6 months - my last cut from her got me compliments about 4 months out from my previous haircut, and 3 weeks prior to my next one. Before I moved, I got married (woo!). LB did my hair, and it was gorgeous (see pic I'm going to add here momentarily). She spent a lot of time with me at my appointment prior to the big day, and she carefully listened to what I wanted. She created the style, I loved it, and then she recreated it perfectly on the day of the wedding. My bridesmaids all loved their cuts too - Katie and Cecily made my ladies look fabulous. We looked incredible, but I also have to give a shout out to Katie for the atmosphere and the coffee. She let me bring in a big urn from Rival Bros. down the street, and she even let us leave it there so a Rival Bros. barista could pick it up at the end of the day. I really appreciated her courtesy and I really miss this salon. It is well worth every penny! read more

Mirror & Mantel - LB's masterful hairdo! - Hair Salons Near Me - Philadelphia, Pennsylvania

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I found my new salon! I've dreaded the day that my girl in Jersey can no longer do my hair, so I had to find a salon good enough for my hair cuts and several shades of color and highlights, for a reasonable price. That is a hard ask in center city Philly. The good salons are too expensive, and the affordable salons are not good enough. After reading nearly one hundred reviews of Mirror & Mantel (I know, I'm crazy, but I can't let my hair be ruined again!), I decided I would entrust my hair to Kelly. I read about several other highly qualified stylists here, so I'm sure anyone can do a great job, but after counting the number of great reviews about Kelly, and for my hair type & style, she was my pick. Of course she is probably the most senior stylist because I had to book 2-3 months in advance to get on her list, and it was an afternoon appointment so I had to leave work early. She does have evening appointments, but those are probably 4 months wait list. Its OK though, because she was so amazing that it was worth the wait. She listened to the type of color I wanted, compared to the faded year-old color that was stuck in my hair. I showed her some pictures, and then she showed me a big board full of fake hair strands of different colors so I could see all the different shades. That was awesome, I've never seen that before! But, she wanted to make sure it was right. The end product was so relieving, I got exactly the hair I wanted, and more! The color was perfect, she ended up doing 2 colors, blonde highlights underneath a reddish brown, then added a glaze on top. The cut was even better than expected - I usually get an angle toward the face with some long layers, but Kelly suggested a 'reverse bob' instead of long layers so it gives my hair a fuller look, which was totally true! I loved the hair cut so much, that I came back to her months later to get it cut and colored again the exact same way. She is amazing, takes so much time to understand her customer, and delivers an A++++ final result. The salon is very cute and inviting, the front desk lady who books the appointments is very patient. I had emailed her back and forth several times trying to find a date/time that worked for me (since my work schedule is not very flexible and I was traveling a lot). She was a great help. The price was not as heartbreaking as other top quality salons in the city, which is also a plus. My first appointment (cut + 2 colors + glaze) was around $200, and my second appointment (cut + 1 color) was $150. I can't afford to get my hair done every 9-12 weeks so I will just wait longer in between appointments. But M&M and Kelly has totally won me over, and I will continue coming back here every time. I highly recommend anyone who is nervous to change salons, or find a new stylist, come here, because they are the best! read more

I love Mirror & Mantel. I go to clean up my ends about every 3 months and I see LB every time I go. She does a fabulous job cutting my hair. I have normally straight (some times wavy with the recent humidity) and she does a phenomenal job at blending the layers to give my hair some volume without it looking too choppy! The consult is usually really thorough even though I usually get the same thing done and I walk out each time feeling so great about my hair that I don't mind spending a little more than other salons charge. It's worth the extra penny! The salon itself is really nice too. It's quaint and kept very clean; the receptionist is very professional. The waiting area is a little small, but I've never had to be there for more than 5 minutes. I think what I like the most is that the stylists are in the back when they're not working on clients. I've been to a few other salons where the stylists are always out on the floor, which is ok for the most part. But it's not fine when you distract the person working on my hair. The products that they use are great too and I find it refreshing that I'm never pressured into buying something at the end of the appointment. I recommend this place to everyone that asks! read more

I am terrified of haircuts and have had extremely long, wild, dark wavy hair my entire life. I was so nervous (but ready) to cut 10 inches off my hair and get it dyed for the first time ever. I spent hours researching photos from different salons in Philly, and almost decided to go to New York for this cut, but I'm so glad I didn't. Alexa listened to my scatterbrained description of what I wanted my cut (turns out it's a long-bob) and color (peach-colored balayage) to look like, and knew exactly what to do. Not only did she make me feel comfortable, check in with how I was feeling frequently, and give me an amazing cut and color that I am obsessed with, she did it quickly and with amazing professionalism. I feel like a new person and I am so happy I went to Alexa. I must also say that every single person in the salon on that busy Friday left looking fantastic and very happy. I don't think you can go wrong with any of the stylists here. I urge you to go to Alexa for color, though, since she was so knowledgeable and had such perfect execution. I also had excellent communication with the receptionist, Amy, who basically gave me a consultation, complete with photos, over email and recommended Alexa based on what I wanted. Thank you Mirror and Mantel for everything and I will see you again soon! read more

I was surprised when my haircut turned out to be the worst haircut I've gotten. I expected better even though I was not familiar with the person. I paid $95. for a haircut that looks like I set out of Empire Hair School......they probably could have done better...bye bye M&M.. looks like they are choosing quantity over quality. they are hiring tons of newbies. What a disappointment. read more

My husband and I have been going here since it opened 11years ago...I have since moved out of the city and will happily drive in for my hair care at Mirror and Mantel. My husband has Katie cut his hair I had Katie for a long time and now I see Molly (due to my schedule) both who I love! The first thing I always feel when I walk in is welcomed, wanted and cared for. They are all so kind and I always end up laughing and having a fun time while also getting an amazing color and cut. Recently my hair has been acting really weird accepting color and Molly worked with me and my hair until we got it right. I think she cared more about getting it right than I did. I can't say enough good things about Mirror and Mantel! read more

When the salon started it was good but has gone downhill. Was a regular client but no longer. A few examples: 1. One time they called me to say running 5 mins late. I checked it was only 5 mins as I had other appointments and offered to reschedule - they said no need. Turned out to be 30 mins late. As the previous client left, she said to Katie (hairdresser) "oh thanks for squeezing me in last minute" -- so clearly they didn't care that I had an appointment / were making me late. 2. One time normally chatty hairdresser barely said a word to me / was surly... I asked 'oh you're quiet today' -- 'oh i don't feel like talking' (despite happily chatting to the other hairdressers in the salon, just being weird with me). As I was leaving asked Amy the receptionist if all OK, since I was concerned --- nope, turns out just being weird and bitchy. 3. Initially was a nice greeting, take my coat, offer coffee or water (usual for an expensive salon). Last 3-4 visits no greeting, no coffee, no offer to take my coat. Haircut remained good but the atmosphere and the professionalism noticeably dropped in the last year, so I have stopped going. read more