There was a breakdown in the pre-appointment process. While my initial submission was missing a…read morediagnostic code, this was not flagged to me in advance. Instead, I was only informed upon arrival, which created avoidable delays. At that point, I immediately provided the complete order from Stanford via the patient portal. However, staff asked for a paper copy (non-existent as this was ordered via virtual visit) and proceeded to seek verbal confirmation from Stanford, which did not seem necessary given the complete documentation available. As a result, the visit took approximately twice as long as expected. Additionally, I was asked for clinical details (cholesterol, family history) prior to the CAC without explanation, which felt outside the scope of the imaging. Suggested improvements: * Proactively review and flag incomplete documentation prior to the appointment * Accept digital physician orders from established systems (e.g., Stanford portal) without requiring redundant paper copies or verbal confirmation * Limit or clearly explain non-essential patient questions These changes would significantly improve efficiency and patient experience.

I had 3 MRIs here yesterday with a lovely new mri tech lady Virginia I believe, and her partner…read more They were both super nice, friendly and helpful during the whole process . Everything was timely and clean and I appreciate their patience with me

I had an MRI at Valley Radiology Los Gatos and felt very well cared for. The front desk staff were…read morevery nice, and the lady in the MRI room was incredibly understanding and patient. I get anxious in closed spaces, and they even stopped the machine a few times to make sure I was okay. I truly appreciate their kindness and professionalism. Thank you for making a stressful experience much easier.

I had an MRI done recently, for the second time in 6 months. Not only the results were not ready 5…read moredays later but I was told by the employee that VRI does not have Radiologist full time ! Before the exam I told the technician to pass my info to the Radiologist and "not to copy the findings from my last MRI as they did 6 moths ago! Back then, Sept. '25 the MRI findings were copied- word by word- ferom my last MRI back in 2023 which my doctor found and did not like it at all. Neither did I. What's the sense and purpose of MRI, if the findings are copied from the prior imaging test? Outside of getting paid for that expensive imaging, it did not provide the current extend of spine damages making it useless for the treating doctor. Consider facilities with full time radiologist on payroll!

This was my first time visiting this office and meeting Dr. Patel after being referred for…read moreadditional ultrasound testing. From the moment she walked into the room, she was incredibly kind, knowledgeable, friendly, and reassuring. She immediately made me feel comfortable and at ease. The receptionist was also so sweet, welcoming, and very helpful throughout my visit. Thank you all so much for such a wonderful experience.

Dr. Patel and her imaging techs are wonderful. Easy to talk to, very thorough, and I feel very…read moreconfident in the quality of their care. I think a few areas of opportunity could include: - An easier scheduling system. It's difficult to check on when your next appointment is (if you lost the written card) and moving appointments involve pushing the date out pretty far. I don't know how hard it would be to implement an online system for this, but it could be nice to improve. - The office staff has always been warm and friendly with me, but they do seem fairly busy. It would be helpful for them to provide a little more verbal guidance between transitions in the appointment and to check in occasionally if the wait is longer than expected. All that said, I'm more concerned with the imaging quality and evaluation being top notch -- which from what I can tell, it is. The office itself is older, but comfortable, and the customer service processes are not tech-forward or slick, but work well enough.

It should be illegal that Kaiser doesn't offer ultrasounds between 20 weeks and 32 weeks! So much…read moretime without seeing your baby! So thankful for Scanbabies! I've been twice and they are so kind and welcoming. Easy to make an appointment with plenty of availability. I haven't had the chance to meet Lance but the ladies who work there are great! Both times I've come in there have been trainees but their supervisors were great and I was able to get good images. Def recommend the 3D/4D scans, but make sure you go in closer to 28 weeks. It's so crazy how advance technology is!

I was anxious to see my baby when a long time had passed since the anatomy scan. I found out about…read morescanbabies from an online search and I'm very glad we booked. Lance made the appointment very comfortable and assuring. Q

Very good experience and service. The staff are very…read morefriendly and helpful. Highly recommended. Thank you

My chiropractor referred me to SimonMed for an emergency MRI for my pain. Good thing I hadn't read…read moreall of the bad reviews yet. First, I went to the Santa Clara location for my same-day appointment that I was grateful to get, but they had a power outage minutes before we arrived! I called up main scheduling from there and was so lucky to score an early appointment at this Los Gatos location the next day. This facility was smaller but much nicer. I was also lucky they opened on a Saturday to address the backlog of patients needing imaging. Only two staff were working. Miriam was terrific with the MRI test, getting me in and out in a fast 15 minutes, wow! Thank you!

Had to have my lower jaw scanned in preparation for gum surgery in a few days. The reception staff…read morewas helpful and courteous and my technician, JoLynn, was knowledgeable, efficient and personable. There was no waiting, the procedure was quick and easy and I was on my way. Very pleasant experience.

From the owner: VIP Diagnostic Imaging utilizes Cone Beam CT technology. This technology acquires 3-dimensional…read moreimages of the facial anatomy with far less radiation exposure to the patient than the traditional CT scanner with traditional techniques. The radiation exposure savings can be up to 80% of the standard CT dosage. We adhere to the ALARA principle, which stands for "As Low As Reasonably Achievable". In other words, we use as little radiation dose as possible in order to answer the clinical question. To the patients, our friendly staff and welcome environment provide a very pleasant experience. To the physicians, we provide high quality images and interpretations.

Doctor sent in ultrasound referral to them, two days after, they still haven't processed it. Not…read moresure whose fault it is. But it is 2026, snail email could have been faster than that

From the owner: At El Camino Health, our highly trained experts use the latest equipment and technology to help…read moreidentify problems quickly.

This review is super overdue but, Veronica at the front desk was very nice, and even though there…read morewas a situation where they were backed up, they still stayed to help me with what I needed. Veronica also made sure we had water and snacks since it was late, I really appreciate that she cared enough to. The operation worker was also very kind, she was gentle with instructions and very welcoming.

This was one of the worst medical check-in experiences I've ever had. We arrived exactly as…read moreinstructed - 20 minutes early - but were delayed due to a line at the front desk. When we finally reached the counter, Rose appeared unable to navigate the system or locate our information. Instead of addressing the issue professionally, she snapped, "you're supposed to be on the table right now," placing blame on us despite our arriving on time and following instructions. Her tone was hostile, dismissive, and entirely inappropriate for a medical setting. The interaction added unnecessary stress to an already anxiety-provoking appointment and demonstrated a complete lack of professionalism or basic customer service skills. If Rose represents the standard of patient-facing staff at this facility, leadership should be deeply concerned. This is not how patients should be treated in any healthcare environment.

Got seen quicker than I thought which was a surprise. Doctor came in and took a calm and practical…read moreapproach. Went over things step by step and was patient when I had questions. They didn't use a lot of medical jargon which made things easier to understand. The room was tidy and it looked like everything was in order. The staff checked me in with no problem. Wasn't anything over the top but it got the job done and I left feeling a bit better about what's going on with me.

For over four years, I have been getting a breast thermography scan through The Thermography…read moreCenter. Because I have wanted to monitor my breast health in a more healthful, gentle way, this has been a great option for me. The scan technicians have always been very respectful, appropriate, courteous, and gentle. They often utilize the facilities of other practitioners, but they are careful to ensure complete privacy. I do one scan annually and I find it to be quite affordable. I feel happy that thermography is an option for women who prefer not to have an annual mammogram. While mammograms offer different data points than thermograms, I do them less frequently since I am currently low risk. I like the freedom to care for my breast health in this way and appreciate the radiation-free monitoring that thermography provides. Owner, Sage, is so easy to talk with and very competent and personable. It's a win all around in my book!! I encourage every woman to care for your breast health and give them a try.

I really appreciated that I didn't wait long to get in for my mammogram. Great! But the woman…read moreproviding the service was seemingly in a hurry and wasn't very thoughtful in the way she was managing my breasts. "This is my body and you are not handling it as if I am a living person." That's the bad part. I didn't say that but it sure felt like that. I didn't voice my feelings when I felt there was too much pressure. She would get feisty at times like I was supposed to know which way to face, where to put my arms, etc. it seemed odd to me that she shared the mammograms immediately afterward. Asking if I normally have dense tissue. Um okay, isn't the radiologist the one to make decisions to discuss further testing like an ultrasound. If I didn't know any better, I would have been freaking out. But I know I have dense tissue. So to me, that was out of line. When I left the lady at the front desk had a huge bouquet of yellow roses that were individually set up for a patient to take. She offered me a yellow rose and yes of course that was a nice touch after having dealt with the other woman doing the mammogram. Plenty of parking.

Billing is rude and will only email and not talk over the phone. They told me in an email "tmi ",…read morewhich is rude. They billed me for services a year ago, so I paid. Then, they billed me again for 2 years ago. I asked why I'm being billed from two years ago and they blamed the front desk. Their communication skills are poor and I'm never going here again. They never told me that my insurance doesn't cover 3D imaging, until this year. I've had cancer and don't even get me started on why insurance won't cover 3D!