I booked a new patient appointment through Zocdoc with Dr. Jyotsna Vincent at AvitaMD. On the morning of my appointment, the office called and moved my time 30 minutes later. I could not accommodate the change, so I canceled through the app.
After this, I received a cancellation fee invoice in the mail, even though the office changed the appointment time, not me. I called the billing department three separate times to explain the situation. Despite this, I kept receiving more aggressive invoices with added late fees, and eventually a notice threatening court action.
I was never seen as a patient, never filled out intake paperwork, and never signed any cancellation or late fee policy. I did not receive any medical service. Charging and pursuing payment under these circumstances feels unethical and predatory.
I paid the charge with my credit card to stop the collection threats and am disputing it. I rarely leave reviews, but I want others to be aware of this billing experience before booking here. read more