Beyond testing my hearing and helping me select the correct hearing aid, the staff at the Toms…read moreRiver office is always helpful in providing free supplies, quick repairs, and follow-up visits. Their office opens at 7am, so you don't get into work late even if you have a long commute, no other doctor office offers this. The small receiver unit in my hearing aid blew-out a couple times (apparently a known issue with all manufacturers), and being able to stop in first-thing in the morning and have the problem resolved before my work day starts is exceptional. It is important when purchasing a instrument you will depend on to consider the availability and convenience of support and service.

Drove 90 minutes to see Dr. Kim Richards and was told my appointment was at 2:30 pm, not 3:00 pm…read morelike I was told on the phone. They refused to see me "so late in the day" even though the office is open until 5:00 pm. I decided to go to a more understanding office.

I have been doing business with Hear Direct for over 15 years, I have always been a satisfide…read morecustomer. Tom as always met my need and has always been there for me. I would not go anywhere else.

Don't miss a word of what is happening around you. See Tom at Hear Direct for a hearing screening…read more The screening is free of charge. The hearing aids are afordable. He will be there for you to make adjustments. I have been going here for more than five years and I highly recommend Hear Direct.

A blocked ear that wouldn't clear up using drops finally forced me to see an ear specialist. The…read moredoctor my family previously used for years had recently retired and sold his practice to a group. When I called them for an appointment I was told there was a 2 week wait and I would have to go to their Manasquan office. I politely thanked them and browsed the Internet for someone closer and with decent reviews. I found Dr Iannacone's practice, it was in nearby Toms River, on the road where my regular physician was located and his review were impressive. I called and was told to come in the next afternoon. I found that by completing my patient information online, I saved time and my "in office" wait was less than 5 minutes. Very efficient process, extremely nice staff and Dr Iannacone was personable, informative and best of all cleared my ear blockage in minutes. I'm very impressed with this office and would highly recommend Dr Iannacone to anyone searching for an ENT specialist.

From the second I walked in the door, I was impressed by the kind and professional staff. The…read moredoctor was very thorough and I didn't feel rushed at all. He listened to all of my concerns and addressed each one. I highly recommend Dr. Iannacone.

They were fine when I was covered by USHC but when I changed over to Aetna (which provides…read morediscounts for hearing aids) they told me that they only carry hearing aids in the $3K to $5K price range. I guess they couldn't get enough money from Aetna. Only concerned about money and not the patient.

Made an appointment online using THEIR website which allows for appointments as early as 9AM,…read more Arrived for the appointment and was told that "they do not do 9AM appointments." The receptionist looked up our appointment and, sure enough, it was registered on their computer.. So, we made a new appointment for 10AM, two days later, and took the paperwork so we could fill it all out at home. At home, we call Hear USA to share the ridiculous scheduling snafu and the person who answers the phone states that she IS a customer service rep when we ask for one. When she is told about the scheduling issue between the website and the actual office, she develops a real attitude and snaps that there is not a capability for appointments to made online-even though we had already done so. She told us we were on the wrong website-hmmm, we got the phone number (that reached HER) from the website, Hearusa.com, which IS their site, their logo, their addresses. Remember, this is the site on which we made an appointment that registered and was logged into their computer when we went for the original appointment. We tell her to look at the site (while we also pulled up the site from home) and she snaps that she does not see a tab for appointments. Meanwhile, we are looking at the booking tab, click on it, see the appointment calendar and the ability to make 9AM appointments. We cut the chat with Miss Attitude short and she said she would escalate us to customer service. Hmm, she just said she WAS customer service. Then she hung up on us. We show up for the 10AM appointment and are told. "Oh it will be just a couple minutes.": This was fine as we arrived early. Keep in mind that this was the FIRST appointment of the day. At 10:09 (22 minutes after being told it would be a couple of minutes) we finally left. The audiologist was not even in the office yet even though we had a 10AM appointment-the first appointment of the day. They will not have an opportunity for another strike. Awful organization with astoundingly awful customer service and business practices.

The office is very clean and the staff is very professional…read more Candace Nelson PA-C performed the earwax removal. She was very patient in the removal and spent the time and energy to removal stubborn wax build-up due to the use of Q-tips which i had used to try to remove the wax myself. I highly recommend this place of business and give the staff and office a 5 star rating.

Great ent doctor and staff. Dr. Foster is thorough and professional. I have been seeing him for…read moreyears for ent and cosmetic needs. The absolute best!