I have been so pleased with every aspect of Sound Hearing. About a year ago I walked into their…read moreoffice in order to be tested for possible hearing loss. The first thing Gary did was look into my ears and saw I had considerable wax build up and so he sent me home with some drops that would help clean out my ears. Now he could have tested me right then and there but instead he said come back once your ears are cleaned out then I can get an accurate reading on your possible hearing loss. That spoke volumes to me about honesty and integrity. When it was determine that I did indeed need assistance with my hearing i was taken through an extremely informative explanation of what devices were available. Through that process I asked what they recommended. The recommendation was not the most expensive but rather the one that would best solve my hearing problem and was ultimately the one I chose. I have been so satisfied with them as has my family. Service after the sell has been beyond my expectation. I just walk in at least once a month and get a thorough cleaning and replacement parts if needed as well as a supply of batteries all without charge. Sound Hearing has earned my business because of their professionalism, their knowledge of the various products available and their customer service. In each area they are outstanding.

I bought my hearing aids from the previous owners and received wonderful service from them. I never…read morehad a problem or needed to have the hearing aids worked on. Two years later when they needed a minor repair, I took my hearing aids into the new owners. After multiple trips with a new problem coming up after each visit and $825 in charges, I finally got my hearing aids repaired at the factory. Either the tech was incompetent, or she was sabotaging the work. I would not recommend this business.

After 10 years of being a client the business sold. The two audiologists left. The new ownership I…read morecannot recommend for various reasons. This once felt like family. Now it's cold uncaring.

Absolutely amazing stuff and its outcome. The difference of before and after just about made me…read morecry. A very old hearing to start, but that didn't stop these guys. A thorough test, a real test for everything under the sun. When done they figured out how to fix the hearing aid and reprogrammed it. Then a retest for the relevant parts. Very scientific. I can't imagine a better outcome, highly recommend it, i mean it, Ron Leavitt is extremely knowledgeable, and so is his staff. Professional, personable. What more can one ask? They probably had a chance to profit more by encouraging me to get a newer hearing aid, but they did what was best for me. I am 81 and can hear again. Like i said, almost in tears I am joyful.

The front office staff were pleasant and helpful, but the good service ended there. During the…read morehearing test I got dizzy so we stopped for a moment. The doctor and technician offered that after a few minutes we could resume the test OR that I could go home and return to finish the test. Apparently I made the bad choice: I was not allowed for set another appointment. I returned the next day to try to schedule the hearing test. With advice from the back office technician, the receptionist was prompted on how to deal with me. They said the hearing test results were mailed to my primary care dr. Crazy--I am the patient and the doctor or technician should talk to ME. When I persevered with the staff to schedule a time to finish the hearing test and time to TALK TO ME. The technician came front to grudgingly agree to schedule "only one more appointment." I was granted an appointment 4 months out. When I contacted my primary dr. to get the results found at my first appointment she said that she had not received my audiology report, and if she had the results she would not be able to take action on them. Our best solution was to get a different referral and start over. I found my way to a great audiologist, fully worth the drive out of town. Makes me wonder how they stay in business?

THis is the most efficient and professional, friendly and helpful, hearing aid agency I have…read moreexperienced in decades.

I have been wearing hearing aids for approximately 8 years, always the type you buy online, which…read moreare nothing but a amplified device which never worked well. A month ago I was told that my health insurance would pay for good hearing aids for me with a small amount out of pocket. I was referred to Oregon Hearing Health Services in Lebanon, Oregon and my life has taken on a new meaning. The hearing specialist, Sam Matheny, explained everything so clearly and his recommendation for what I need is perfect. I am absolutely thrilled with my new hearing aids. After my tests, the arrival of my new aids, he programmed the aids to perfection. I cannot express how pleased I am. They are so comfortable,I sometimes forget they are in my ears, and it is so enjoyable to listen and be part of the conversations now. I was becoming a wall flower before as it was just a bunch of noise and I couldn't distinguish any one conversation. Sam Matheny is a true professional and his compassion for his patients is awesome. I am so glad someone recommended him....... I will be ever grateful.

After suffering through headaches and ear pain for month, my husband finally agreed to see the…read moredoctor because he was in pain. we started at the walk-in clinic.. they sent him to the hospital emergency room where he spent 3 grueling hours with the doctor and nurses working on earwax removal. they only got one ear completed. The referred him to Dr Steven's office and we were quickly taken care of. both ears were cleared and even did a nasal issue fixed

Went to see Dr. Ryan Stevens, MD about Tinnitus. The only thing I can guess is that he has…read morecompassion fatigue. Responses like. You are going to have this for the rest of your life, there is nothing that can be done, etc. Even if this was true (which I do not believe), there are so many better ways to discuss the issue with your patient. Based on his responses to my questions, I do not believe he has stayed current with the issues with Tinnitus, and I am quite certain I knew more than he did. He did give me a list of apps that people use for various white noises. His assistant was suffering from Tinnitus and was way more helpful than Dr. Stevens. Sleep is a huge factor with my tinnitus but when I tried to explain things that work or don't, he had absolutely nothing to offer other than saying "The only thing unique about your Tinnitus is your approach to it." I would avoid this Dr. I was going to get my ears checked with his clinic, but I cannot support them.