Excellent service from Nicole and the office staff on the hearing aid. Recommended if you are in…read morethis area.

Dr. Susan Wood is very committed to helping people be able to hear most of the time in all…read moresituations. Her caring attitude is very evident in visits with her. The office is calm and a pleasant place to be.

After having a disappointing experience at the facility my general practitioner recommended to…read morecheck my hearing loss, I reached out to Dr. Susan Woods. I had met her a few years prior at a talk on hearing loss at a local organization I belong too and thankfully saved her card. Dr. Woods responded to me promptly with care and professionalism. I am overwhelmed by the kindness and efficiency of her and her staff. I finally have the hearing aids that I was trying to get for months and highly recommend this location for any hearing needs. You will get treated like a human being instead of $$.

Very professional staff & modern office. Meredith, the audiologist, was very thorough and asked…read moremany pertinent questions before performing the hearing test, which was done in a "quiet booth" for my 91 year old mother. After the test, she explained the results, options and made a recommendation, which was quite different from her prior experience (8 years before). My mother agreed with Meredith, who then made the mold of her ear. They called when the hearing aid was ready; this visit was with the other audiologist, Eric. He was just as thorough in explaining the use and care of my mother's hearing aid, then fit her and programmed it using the computer, which fine tuned it to the right level. Eric patiently answered all the questions my mother asked him. So far, I am pleased that my mother can now understand everything I'm saying to her without having to repeat myself! I'm sure our other relatives who come to visit her will be pleasantly surprised. The location is 1 block off of the Parkway exit ramp (exit 135) if you're driving northbound. If coming southbound, you just go around through the intersection. The waiting area is clean, with more than enough comfortable seats. There were plenty of open spots in their parking lot. There are NO STAIRS, which is wonderful ~ only a small curb separates the wide driveway from the sidewalk, which the front door is level with. The woman at the front desk, Val, is business-like and helpful. She completes their staff of 3. Their hours are VERY LIMITED (10-4, M-F) which caused a 3 month delay between the 1st & 2nd appointments which conflicted with my husbands work hours and when he was next able to take off. He is the only one my wheelchair-bound mother trusts to transport her anywhere. In the interim, my mother spoke with a friend of hers about her experience; the friend told her that there are companies who will come to a patients home. Aside from that problem, which most likely would affect a small number of their patients, I HIGHLY RECOMMEND The Hearing Center for their attributes and would have given them a 5 star rating! If I learn of any changes or additions to their hours and/or days, I will post an update to this review.

Dr Sandler has be taking care of my family for the past four years. It is always a great…read moreexperience. Dr Sandler is always very professional and caring. I highly recommend going to see him.

I wouldn't recommend this Dr. He kept insisting that my mother in-law had a pinched nerve and…read morerefused to give her pain medication. Turned out she had a huge gallstone and needed her gall bladder removed.

Dr. Scalia is all but useless. I selected him because of very good ratings online, and an extremely…read moreclose proximity to my home. He also is not part of any of the large medical groups in the area (Westfield Family Practice, Summit Medical Group, etc.), which I can only describe as purely money-making organizations. I also liked the idea of visiting a Doctor of Osteopathy instead of an MD, thinking that he might recommend dietary/lifestyle changes in addition to pharmaceuticals. Instead, I had the pleasure of meeting a doctor who laughed at my request for a full blood test as part of a physical, telling me that I was young and skinny, and therefore must be healthy, and don't need to see him. Finally, I just found out that my lovely doctor, or his staff, seems to have lost my medical/prescription records. Despite being a young and healthy adult who doesn't visit the doctor other than for annual check ups (luckily), this is the last straw. Guess I have to look for a new doctor.

The always enchanting Ms. G. was referred to NJIN- Cranford for a scheduled CT scan. Her…read moreappointment was set for within two weeks of our call; she wasn't in pain. Despite 4" of overnight snow the reception area was fully staffed, and the waiting room moderately busy. As requested, we arrived 15 minutes before her appointment, with the health insurance pre-authorization form, physician prescription and photo ID in-hand. The NJIN paperwork burden was excessive, largely due to the same information being asked repeatedly. Throughout the visit their staff was direct and generally cordial, if not outwardly welcoming and friendly. My wife was seen within fifteen minutes of her scheduled appointment, and was done within twenty minutes. The procedure was for a CT scan, rather than an MRI which takes much longer. We did have to wait an additional half-hour for her imaging disk, but that process was smooth. She reported having been treated well and without incident. On the day of our visit NJIN- Cranford was professional, efficient and respectful; we have no cause for complaint. In fact, based upon our first visit, we would use their services again.

I have spent almost a week going through their automated system, leaving messages regarding lack of…read moreaccessibility to my portal for information. Each time when I finally spoke to someone I got a commitment for a call to resolve the technical error issues I was seeing with a promise for a call back from IT. No call, just an e-mail with instructions to create a new account, although I already have one, and surprise, surprise, it did not recognize me and or gave me errors. A few e-mails back (not a call) this must not arise to the importance to pick up the phone. Then I'm asked for Personal information on an e-mail, as if this type of information is not vulnerable. Then I call back and ask for a compliance office phone number to lodge a complaint and they kept giving me another person from the call center, so 45 minutes later I get the number and surprise, surprise; the recording says the phone number is restricted or unavailable. So if access to information on a portal is important you may want to reconsider, I'm sure it was billed already though, no issues there...

Deanna was great in helping me get an appointment scheduled quickly for my son!! The doctors &…read morestaff here are great with children! Especially Andrea in OT.

This is a much deserved but overdue review to this amazing hospital. I just moved to NJ a couple of…read moremonths ago and looking for services, I was looking for a place that had: therapies, doctors and affordable. Finding this place helped relieve a lot of the stress and I found everything I was looking for. I have to be honest, at first the application process was confusing and just speaking to so many employees over the phone was frustrating just because every person I talked to was referring me to the wrong person until I called my county office and as a lucky strike the person that assisted me at the county personally knew Jennifer at this hospital. I called and let me tell you, Jennifer was not only apologetic but empathetic and took my application and processed it in 3 days instead of 2 months. My child was schedule for their assessment and approved for full services. Most of the employees are friendly and warm. Of course like in any place you always find that one person who has an attitude but I won't let that lower my 5 star rating. They have other facilities but driving to mountainside from elizabeth is so worth it just because the location is beautiful and in a nice area. They accept most insurances except for Aetna. I found out that Aetna doesn't cover this hospital either. If you are just starting the process of application just be patient, the wait can be long but it is worth it. I am happy that NJ has such a great hospital, where kids with special needs can be comfortable and no one gives you an uncomfortable stare. They also offer swimming, martial arts and social group activities. The waiting list is long to get into any of their activities but parents love each group since the activities are tailored for each child's needs.

You might think a practice associated with Summit medical group would be of a certain caliber, but…read morethis place has excessive wait times and a terrible parking situation with no accessibility ramp for folks who are unable to use the steps (there is a lift, but a ramp would be helpful) They called my mother before 8am to change her appointment from noon to 9:45am and then she had to wait over an hour and a half to be seen! I had long since abandoned this practice for my medical needs and I'll be encouraging my mother to do the same. I realize these are strange times, but this has been an issue here prior to Covid.

Family has been coming here for 20+ years, but starting to see a change now…read more They are 'all business'. is it related to the practice being acquired by a larger company? Who knows, but not liking the current direction here.