Dr. Schultz made me feel comfortable. Personable and professional. Answered all my questions.read more

This review is long overdue - computer issues! I got an ear…read moreinfection while on holiday abroad last year. The morning I was to fly home, I woke up deaf! You can imagine how excruciating the plane ride home was. Hoping it was just swelling, I eventually saw an ENT specialist who scheduled a hearing exam with Dr. Meghan Mueller-Schultz. Needless to say, Dr. Meghan diagnosed me with hearing loss in both ears. The right side profound, about 70% (previous loss of about 20% since 1986), the left side moderate, about 30%. I didn't need hearing aids in the past because I still had a good left ear, but I needed them now. While my ENT gave me a list of audiologists and places to check out hearing aids, I decided to go with Dr. Meghan because we had already developed a comfortable dr-patient relationship. So compassionate, she listened to my worries, answered all my questions, and was available anytime I needed to speak with her. She even called my health provider on more than 1 occasion just to verify my cost. Early on, we realized my ear canals were uber small, and I already had the smallest size. The devices were very uncomfortable, sore in fact. Dr. Meghan tried her best to make the devices as comfortable as possible. She even said if they do not work for me, I can try another type. Then Dr. Meghan played with different ear piece "cushions," and voila! Issue resolved. I highly recommend Dr. Meghan Mueller- Schultz, not only for her expertise, but also her compassion and her determination to "make-it-work" for me!

I bought hearing aid from Family Hearing Aid Center several years ago. Every three months I get an…read moreappointment to check my hearing aid, get it cleaned and get a supply of batteries. No charge. This is an excellent value added that is not advertised and greatly appreciated. once I heard about a new hearing aid and asked Wes about it. He said my hearing aid is just fine and I do not need another one. He said that other hearing aid is not better than the one I got. Excellent advise, they are not just trying to sell you a product but offer valued advise.

Wes consistently provides excellent, outstanding service. He always makes sure that the hearing…read moreaid is working as it should.

Dr. Ann and her staff are the best! I have been seeing Dr. Ann for many years and she is so nice…read moreand really cares about you. She is so down to earth and patient centered. She is very attentive and takes the time to explain everything clearly for you to understand. There was a mixed up in my scheduled appointment but she made the accommodation to see me so that I did not have to reschedule and come back again. She values my time. She is patient and does not rush through the appointment. Dr. Ann is very knowledgeable and skilled. She keeps me updated on my cochlear implant device. I am very happy and satisfied with her service. Her staff, Charlene and Danette are really nice and friendly. They are very welcoming and helpful. If you need an audiologist, I highly recommend Dr. Ann.

As an almost lifetime hearing aid user who has seen many audiologists in Japan, California and…read moreHawaii, I can attest that Dr. Ann Narimasu-Phomenone is one of the best. I have been her patient for the past five years and I'm very happy with the services provided by Dr. Ann and her cordial staff. Dr. Ann spent time getting to know me and to understand my hearing history. She answered my questions and explained the rationale behind the hearing aids she recommended. Her audiological evaluation report was detailed, accurate and thorough. I have never seen an audiologist who writes so extensively. Dr. Ann's practice is also very ethical and patient-centered. She only provides medically appropriate and necessary services based on her clinical assessment and judgement. Unlike many other commercial hearing aid providers, Dr. Ann doesn't charge overheads, and she only charges patients the final balance after the insurance plans and other funding sources are exhausted. This means that she only gets paid a few to several months after she purchases and fits hearing aids to her patients. Thank you so much for the excellent services, Dr. Ann!

Started with Dr. Aviles a few years ago and I finally got a hearing aid for my one bad ear and I'm…read moreloving that I did! Dr. Aviles and her team made the process easy and help me choose the right hearing aid for my lifestyle. If you have trouble hearing conversations I would highly recommend seeing Dr. Aviles and her team. Fyi, I also got my coworker to see her and now he's amazed by all the sounds he was missing.

I'm on vacation and accidentally cut the speaker wire on my hearing aid while I was trimming my…read moresideburns! Needless to say, I was in a panic as living with only one operational aid would make the remainder of my vacation miserable! After a number of calls to find a local vendor for my model hearing aids, I came across Dr. Aviles office and got absolutely incredible service! They communicated with me promptly and had the replacement wire installed in a flash upon arrival to her office. Their service was friendly, quick and efficient! I highly recommend!

Dr Kieth very professional and knows all about hearing aids and is very well versed in problematic…read moreear conditions

Everyone there was so helpful and Aloha is how trey run their business…read more Smart gentleman did my hearing test and explained everything in a way I could understand. Everyone there listens well and are so kind.

Awesome visit with knowledgeable and friendly associates…read more Clean and great atmosphere to work out and assist patients. The doctor was very helpful in me understanding my hearing loss issue. Thank you, Patricio

Island Audiology has the BEST hearing Doctor Robin Wielens & her team! They are very professional…read more& proficient in their practice. I would highly recommend this audiologist. They're very patient & explains everything very well.

Difficulty with Insurance claim…read more I went to HPA for a doctor-referred hearing test. Test went fine. However, since the test showed my hearing was good, HPA submitted insurance claim as 'screening', which resulted in claim being denied. ***HPA then billed me for the full service over $400!!** In adddition, **I** had to file an appeal to insurance, with no help from HPA. Insurance said HPA should resubmit claim as 'diagnostic', as that would be covered. I spoke to the Audiologist to have them resubmit claim as 'diagnostic' but the Audiologist refused, stating that my hearing was okay, so they WON'T submit the claim as 'diagnostic'. This is even though my primary care doctor REFERRED me to check my hearing. While waiting for the appeal, I asked HPA to not bill me until we hear from my appeal. They sent me a letter saying I must pay, and if Insurance pays, HPA would reimburse me. My main issues: ------------------------------- - HPA business practice made my insurance claim get denied - HPA did not help me appeal to the insurance company - HPA requested that I pay $400+ while we waited for insurance appeal - HPA would not resubmit claim as suggested by Insurance company - HPA refused to consider lowering bill if insurance appeal was denied In the end, Insurance company reviewed my appeal and granted the coverage, However, the whole HPA billing experience was time consuming and aggravating for me.

The RUDEST front desk clerk (I think Mary is her name?) I've ever experienced. I was calling for my…read moremom who's hard of hearing, after insurance company referred us to them. I could not finish a sentence before she constantly interrupting me rudely, and giving me orders with zero empathy or professionalism. I'm worried about the abuse my mom would get, if I send her to this service. I have called the insurance company back, and got the referral to another service. Do NOT send your loved ones here. Too bad how the front desk person can ruin business for the professional audiologists and the care quality for the patients.

The hearing aid techs were very helpful, kind and very helpful…read more I would recommend this hearing aid center without hesitation.

Convenient and thorough. Appointment was easy to book and there were no delays. The tech answered…read moremy questions and explained the procedures clearly. I appreciated his professionalism.