Kristina is amazing!!! She has a great personality. She made me feel at ease and actually listened…read moreto my concerns. The woman at the front desk was also really sweet and gave me recommendations. The doctor was nice too, younger indian man. Great staff here tbh!

We had to repeat everything to the doctor and he was so unhelpful. He was repeating things we…read morealready told him and was talking to us like we were stupid. I have had friends that have gone there and been misdiagnosed. Horrible doctor!

I'm confused by the poor ratings....in the past 2 years we've been here at least 5 times and it's…read morealways been truly AMAZING. THE STAFF ARE PHENOMENAL. The check in is easy (we've done save-your-spot check in online and walk-in care). Like ANY urgent care, they have busy days & can have long wait times, this is just part of any urgent care. The staff at the Porters Neck location do their very best....they are compassionate, attentive and genuinely care for people. I've witnessed this on every occasion of my multiple visits here. The facility also had on site X-ray on a past visit, very helpful in many urgent care situations to not have to go to a separate facility. Additionally, the facility is always clean whenever we've been there.

I've been here 3 times in the last couple of months for different reasons. The first time I…read morereceived exceptional care. The second time I was prescribed medication listed as a known allergy. I had to call to get a new medication. I was told I had a virus even though my symptoms were those of a sinus infection, which I have a history of. I went back a week later and told the same thing. I'm still sick, terrible sinus pain. So I went to another provider and was diagnosed with a sinus infection and finally given the medication I need to get better. I could have been getting better instead of missing time at work and feeling miserable. I won't be back.

So I went here two days in a row and had two completely different experiences. The first was fast…read morewith a friendly receptionist and excellent care team for my son's gash in his head that he needed skin glue for. The following day my 18 month old fell again and busted his glued head open and it was so messy. I waited for three hours and I asked if someone would just look at his head to see if I could go home and clean it myself or if he needed professional help with it and they said they were too busy. It also took the front counter person over 30 minutes to check me in with me asking him to please check me in and he ignored me. When I finally got back there over an hour after they closed they didn't remove the sterry strips and actually look at the wound or clean it and just rushed me back out the door and turned the lights off and locked the door.

I couldn't hear for like 2 weeks and finally bit the bullet by going to the doctor here. They got…read moreme seen and fixed up so quickly without waiting. Wish I came sooner because they really helped me, thanks yall.

Took 5 HOURS to be seen. I understand we are in flu season, but if the staff is aware of this, why…read morearen't we putting more docs on the schedule. Once I was seen it was quick and got my medicine sent to pharmacy, but I should not have to wait 5 hours to go back there.

Made my appointment online. No wait, excellent care. The staff was very knowledgeable and…read moreprofessional. Glad to have this facility close to home.

I had double aneurysm surgery. My surgeons were excellent. Dr. Cappuzzo and his team was amazing…read more 5th floor ICU and 5th floor step down nurses were excellent. They Treated me like family. (Kat, Olivia, Angela, 2 of the male nurses, Kat, Michel, both Amanda's and Dakota. What a team! I wouldn't be here without them. Mr Howell and Pumpkin and all the food delivery people were so friendly and nice. The Rapid Emergency Response Team were on the ball as well. Great people. God Bless all of you for taking care of me. I was able to be alive and home on Mother's Day! Thanks to the Neurological Institute and surgical Pavillion. You all Rock! Helen and Bruce Emory

My son was admitted to the ER having overdosed on heroin while using my car. Thank God the…read moreever-vigilant local police found him, narced him, and he was taken to Novant Hosp. on 17th St. While there, he arrested (his heart stopped) twice, and thankfully responded to the defib. But he was clinically dead I believe. They treated him with whatever meds were necessary but instead of keeping him overnight for observation, they discharged him. He's homeless and was living in my car which had been impounded because of the DUI - and no one from the hospital contacted me. His ex-gf had to pick him up around 10:30 at night and he was barely able to stay conscious. I am eternally grateful they saved his life - don't get me wrong. But to discharge someone who's barely conscious, having just overdosed and suffered two cardiac episodes, drugged to the point of not even knowing where he was and at that hour of the night, with no notice to next of kin? Deplorable. On a less serious subject, I went to the same ER myself having accidently stabbed myself in the hand with a fork I had been using to tenderize a steak. Knowing I had not had a tetanus shot in 32 years and with a sudden pain and swelling in my jaw, I foolishly thought I might have contracted tetanus (a little knowledge is dangerous). The medical assistant who saw me diagnosed me with a swollen lymph gland - no tests and discharged with no prescription, though I DID get a tetanus booster. The swelling and pain got worse throughout the day and I went to one of those walk-in medical clinics. The doctor who saw me and to whom I described my less obvious symptoms, diagnosed me with Sialadenitis which is a blocked or infected salivary gland. No biggie, but it is very painful and if left untreated, can possibly lead to more permanent issues. Though there was no formal treatment like antibiotics, he recommended hot packs and eating sour candies. Worked like a charm. Now I have it on the other side of my jaw, but at least I know how to treat it. And that I don't have tetanus.

Rude front desk staff. My son had an apt at 3:45 at 4:40 they advised they could not verify his…read moreinsurance ( we have BCBS and it is valid). They walked away from him and refused to help him or I ( via phone). Very unprofessional and incompetent!

The staff here are by the most caring people i've encountered here in wilmington. the providers…read moreactually shown concern for your issues and you do not feel unheard. highly recommend this place for urgent and family care

They seem nice enough but the "appointment" system is worthless. if you make an appointment for…read more10am, and 20 walk-ins arrive between 9 and 10, you go behind the walk-ins. So I'm not sure why they even take appointments. 2 examples: once, we had a 9:15 appointment and weren't called in until 11:11. A second time We had a 10:15 appt and got in at 12:30. Started going to Port City and they are great!

Horrible not one but two experiences. Went in for an ear ache, they dug around in my ear causing…read moremore irritation. They tried multiple times to prescribe medication that I told them multiple times I was allergic to. The next day after I went for my second visit I ended up in the Emergency Department with my ear canal completely swollen shut and in severe pain. It took 2 weeks for it to go away. The ED doctor stated that the cause was a direct effect of what was done at this urgent care!

My husband had staph impetigo infection on his face. His face and neck were unrecognizable w/…read moreallergic reaction to sulfa from a med from his PCM. He saw Jacqueline Carroll PA at NHRMC Military RD on 12/29/16. He is a 23 yr Marine vet, he had never had the care and attention shown to him by Dr. Jacqueline in his life. She had his face scraped, medicated, sent him home with 6 pages of thorough "wife notes". Again, no doctor has ever done this before. She was exceptional and he said he wished she had a practice that we could all go to. 12/30/16: I received a call and it was of course, Dr. Jacqueline and she was incredible to me. She explained all that I needed to do to ensure John's face healed. You should clone her and have her replace the doctors that are impersonal and won't even make eye contact. She is everything a doctor should be. Please pass along our sincere gratitude to Dr. Jacqueline Carroll, I use "Dr." although she is a PA I think because she displays every characteristic that a true doctor should display. Tell her we wish her the best, she will be successful no matter where she decides to practice. We are sad that we can't have her as a Tricare Prime doctor. Please thank her for us.

If you are a patient of NHMC they will charge you as a new patient to that office even though they…read moreare owned by the same group. What a scam!

I've been going here for almost 5 years. I lived close when I first became a patient, and now I…read moremake an hour drive for my appointments because I value my experience here so much. Dr. Ferro and his staff go above and beyond to make sure their patients have access to thorough, timely, and quality care. I feel like I am seen as an individual and not simply a name on an endless list.

No one answers the phone, when they do, they are at best confused and at worst, rude…read more I made an appointment for a sports physical for my son. They called days later to ask if I wanted to cancel. Nope, still want the appointment. She said she'd call back to let me know. Let me know what? I still want the appointment... She said, well, let me check. I'll call you back? Check what?? I want the appointment. Never heard back from them. I made an appointment at CVS minute clinic for the physical. Also, went here a couple of years ago for a son that had Severs (growth plate issue) figuring they'd be familiar (Sports Medicine). They had never heard of it and diagnosed him with plantar fasciitis. Went to emerge Ortho and got him a cast. Save your time/money and go elsewhere.

Always the best and most compassionate care! Justin is great! Not as good an experience with Gary,…read morebut still my favorite office!

I have now been going to see Dr. Gary Oche for a year. And MUST stress how absolutely happy Iam…read morewith my care, treatment and over all vibes I receive from Dr. Gary and his staff. His bed side manner is awesome. The staff always have a smile on their faces and treat me with the utmost respect. I never thought I would say, I enjoy going to see my Dr. Thank you Port City Care and Family Practice. Jennifer Walter​​