So, I sprained my ankle while drunk walking in downtown. They next day I decided to go to an…read moreurgent care to make sure it wasn't broken. FastMed lets you reserve a checkin time online. I like this feature versus just showing up and not knowing how long you have to wait to be seen. They also let you enter in all of your insurance information online as well. Very nice feature. I showed up at the time booked. I had to wait about 10 minutes before they took me to the back. When you show up, they do ask for your insurance card, which I had to email to the receptionist. You also have to fill out a form or two, some of this was redundant to the form I completed online prior to coming in. I'm not a fan of duplicating information. Not a huge issue, just something they should improve upon. The nurse and doctor were great. No issues with the care and advice I received. Xray showed it was just a sprain. They booted it and sent me on my way. When I was there, the wait wasn't bad. The service I received was very good. I would recommend.

Kristina is amazing!!! She has a great personality. She made me feel at ease and actually listened…read moreto my concerns. The woman at the front desk was also really sweet and gave me recommendations. The doctor was nice too, younger indian man. Great staff here tbh!

From the time I walked in the door I was greeted by professional staff who were friendly and…read morehelpful. I received quality care from the medical staff who all had excellent bedside manners. The wait was shorter than expected and I left feeling well-cared for. I would recommend this facility to anyone in need of urgent care in the area.

I've been here 3 times in the last couple of months for different reasons. The first time I…read morereceived exceptional care. The second time I was prescribed medication listed as a known allergy. I had to call to get a new medication. I was told I had a virus even though my symptoms were those of a sinus infection, which I have a history of. I went back a week later and told the same thing. I'm still sick, terrible sinus pain. So I went to another provider and was diagnosed with a sinus infection and finally given the medication I need to get better. I could have been getting better instead of missing time at work and feeling miserable. I won't be back.

So I went here two days in a row and had two completely different experiences. The first was fast…read morewith a friendly receptionist and excellent care team for my son's gash in his head that he needed skin glue for. The following day my 18 month old fell again and busted his glued head open and it was so messy. I waited for three hours and I asked if someone would just look at his head to see if I could go home and clean it myself or if he needed professional help with it and they said they were too busy. It also took the front counter person over 30 minutes to check me in with me asking him to please check me in and he ignored me. When I finally got back there over an hour after they closed they didn't remove the sterry strips and actually look at the wound or clean it and just rushed me back out the door and turned the lights off and locked the door.

I couldn't hear for like 2 weeks and finally bit the bullet by going to the doctor here. They got…read moreme seen and fixed up so quickly without waiting. Wish I came sooner because they really helped me, thanks yall.

Took 5 HOURS to be seen. I understand we are in flu season, but if the staff is aware of this, why…read morearen't we putting more docs on the schedule. Once I was seen it was quick and got my medicine sent to pharmacy, but I should not have to wait 5 hours to go back there.

Made my appointment online. No wait, excellent care. The staff was very knowledgeable and…read moreprofessional. Glad to have this facility close to home.

I had double aneurysm surgery. My surgeons were excellent. Dr. Cappuzzo and his team was amazing…read more 5th floor ICU and 5th floor step down nurses were excellent. They Treated me like family. (Kat, Olivia, Angela, 2 of the male nurses, Kat, Michel, both Amanda's and Dakota. What a team! I wouldn't be here without them. Mr Howell and Pumpkin and all the food delivery people were so friendly and nice. The Rapid Emergency Response Team were on the ball as well. Great people. God Bless all of you for taking care of me. I was able to be alive and home on Mother's Day! Thanks to the Neurological Institute and surgical Pavillion. You all Rock! Helen and Bruce Emory

Not please with the corporal office, I have a love one whose in critical condition and traveling an…read more1 or 2 hours away after work daily only to be told on certain days I guess when he works I can not sleep in the ICU lobby he will escort me out and handling me a brochure to go somewhere else after midnight is ridiculous. Not once have the doctors or nurses said anything when I make it clear I will be out in the lobby all night. When other families stayed over night nothing been said to them nor myself only when my family here alone. I will say the the doctors and nurses has been excellent with my love one care.

Rude front desk staff. My son had an apt at 3:45 at 4:40 they advised they could not verify his…read moreinsurance ( we have BCBS and it is valid). They walked away from him and refused to help him or I ( via phone). Very unprofessional and incompetent!

The staff here are by the most caring people i've encountered here in wilmington. the providers…read moreactually shown concern for your issues and you do not feel unheard. highly recommend this place for urgent and family care

Being new to the area it felt like a bit of a crapshoot deciding which urgent center to go to so I…read morestarted checking reviews. Masonboro Urgent Care came up on top in multiple reviews so I decided to check it out. It's located in a strip center and is very low key from a curb appeal vantage point - but I found that to be of little consequence. I was immediately greeted once I got in the door and after providing some identification, was handed an iPad to complete the registration. Within a minute of handing the iPad in, I was taken in for vitals and quickly placed in an exam room. Dr. Worriax showed up within a minute or two and quickly diagnosed my issue. He explained the planned treatment clearly, answered my questions, got a copy of my Rx after sending it to my pharmacy and sent me on my way. The staff is efficient, friendly and professional and the experience was as good as it can get - especially in the world of urgent care! Highly recommend!

I waited 40 minutes in the queue before even getting to the office. Once I arrived, I waited for…read moreover an hour to be seen. After being taken to a room, I then waited for over another hour, only for one of the employees to nearly send me home without completing the service I had specifically come in for. After explaining the situation, I had to wait an additional 20 minutes before someone finally came into my room and completed what I originally came in to have done. Overall, I spent several hours waiting, despite already waiting 40 minutes in the initial queue. The amount of waiting and the lack of communication throughout the process was extremely frustrating, especially when I nearly left without receiving the service I had come in for in the first place. Would not recommend.

My husband had staph impetigo infection on his face. His face and neck were unrecognizable w/…read moreallergic reaction to sulfa from a med from his PCM. He saw Jacqueline Carroll PA at NHRMC Military RD on 12/29/16. He is a 23 yr Marine vet, he had never had the care and attention shown to him by Dr. Jacqueline in his life. She had his face scraped, medicated, sent him home with 6 pages of thorough "wife notes". Again, no doctor has ever done this before. She was exceptional and he said he wished she had a practice that we could all go to. 12/30/16: I received a call and it was of course, Dr. Jacqueline and she was incredible to me. She explained all that I needed to do to ensure John's face healed. You should clone her and have her replace the doctors that are impersonal and won't even make eye contact. She is everything a doctor should be. Please pass along our sincere gratitude to Dr. Jacqueline Carroll, I use "Dr." although she is a PA I think because she displays every characteristic that a true doctor should display. Tell her we wish her the best, she will be successful no matter where she decides to practice. We are sad that we can't have her as a Tricare Prime doctor. Please thank her for us.

If you are a patient of NHMC they will charge you as a new patient to that office even though they…read moreare owned by the same group. What a scam!

I've been going here for almost 5 years. I lived close when I first became a patient, and now I…read moremake an hour drive for my appointments because I value my experience here so much. Dr. Ferro and his staff go above and beyond to make sure their patients have access to thorough, timely, and quality care. I feel like I am seen as an individual and not simply a name on an endless list.

No one answers the phone, when they do, they are at best confused and at worst, rude…read more I made an appointment for a sports physical for my son. They called days later to ask if I wanted to cancel. Nope, still want the appointment. She said she'd call back to let me know. Let me know what? I still want the appointment... She said, well, let me check. I'll call you back? Check what?? I want the appointment. Never heard back from them. I made an appointment at CVS minute clinic for the physical. Also, went here a couple of years ago for a son that had Severs (growth plate issue) figuring they'd be familiar (Sports Medicine). They had never heard of it and diagnosed him with plantar fasciitis. Went to emerge Ortho and got him a cast. Save your time/money and go elsewhere.

Hands down the best urgent care I have EVER been to. Timely service, extremely knowledgeable…read moredoctors, very thorough in trying to understand your concerns, address them, and make sure you receive the proper care!! I have been here numerous times and the doctor even remembered our previous encounter which was quite some time ago. I will never go to another urgent care!! Had Gary both times and he was amazing!

Always the best and most compassionate care! Justin is great! Not as good an experience with Gary,…read morebut still my favorite office!