I went there and the staff was nice and friendly . John Scott Arnp was very nice he wrote a few…read more prescriptions and diagnosed the problem and I was out of there within an hour and a half . I would recommend this urgent care to everyone .

Yesterday my son was seen by John Scott, APRN. He smelled like he just smoked a cigarette prior to…read morewalking into our exam room. He did not wash his hands upon entering the room. We should have left when he walked in.

The blonde front desk lady is rude and unhelpful. Very quick and irritated found out later on I…read moreshouldn't have paid as much as I did but I felt rushed when no one else needed to be helped. But everyone else was very nice and helpful.

please please please, hire someone who knows how to put in an iv. you will make tons of money if…read moreyou hire someone who knows what theyre doing.

This was not medical care. A nice but brand new receptionist could not navigate the computer to…read morecheck us in.... (Asked if my 10 year old had an insurance card.) This individual also tried taking the history of why we were there then fumbled with the blood pressure machine. Never took other vitals/temp. Same receptionist attempted a throat swab by rubbing my child's cheek. Results of rapid test, of course negative. She asked if that was all we needed. I inquired if there was a licensed provider. She summoned the ARNP who was very nice but never saw my son. No exam performed. At the end, they could not even collect my copay (ha) with a credit card. I paid cash and they wrote me a ridiculous receipt that can't be used for any health savings or FSA. Dr. Saba, I highly suggest some quality control measures if your name is on the front door.

Sunshine Urgent Care is excellent! They saw me within 5 minutes of coming in and treated my injury…read morequickly and professionally. They truly have the lowest wait times in Tampa Bay.

The care provided lacked compassion and warmth. This was my first time with Advent so I am not sure…read moreif that is just in their culture/style. No one bothered to even ask me if I had questions at the end of my visit.

I have been experiencing a pain in my left shoulder blade whenever I take a deep breath. This has…read morebeen happening since Last Friday. I tried calling my PCP and was on hold for 27 minutes, only to be told no appointments today. Decided to give this walk in clinic a try. Made an appt for today at 11:20, easy peasy! By 11:35 I was in the exam room. The ARNP on duty, Ashley Lewis, examined me better than my PCP, who is a MD. She was professional, thorough and had a great bed side manner. She determined my pain was muscular and suggested an OTC. This clinic is clean, fast and professional. Thank you Ashley.

Most of the PA's here are great. I usually get in and out pretty quick…read more The office staff is friendly and kind. I like to see the same PA each visit. Thankfully I was told when Jennifer works. Most of them that work this location are great. There was only one floater PA that isn't any good , but she's a floater. Great service, they take their time with you and offer more than sick or monthly care. They have diet plan's, bloodwork , HRT and more. I recommend Atlantis.

Sitting in the room for an hour. Nobody comes. Paying money and losing this much time...read more

I am generally a fan of BayCare and its physicians. When I needed an x-ray after a fall, I…read morenaturally picked a BayCare facility. The people were mostly great, and the care met the standards I would expect. However, the system works poorly. First, the "save my spot in line" process is poorly done. I signed up, got no confirmation, and could never check the status. When I called to see if I was really in line, I was told my the person who answered that she didn't know how it worked. I never got the promised text with 30 minutes warning of my appointment time. When I arrived I was taken back quickly, but then forgotten. I sat for over an hour in the little room before I had to open the door and ask if someone was going to see me. They had forgotten about me. The doctor was fine, and apologetic. Then it was another 30+ minutes to get an x-ray. Then another 30+ minutes to hear from the doctor. Then another 45 minutes to get a tetanus shot (they apologized for forgetting me again), and then when it was finally time to leave they told me I never did the required paperwork on arrival and I had to stay to do that. In short -- I was there for over 3 hours to get an x-ray and a shot, with an appointment. They admitted forgetting I was there twice. They said something about not scrolling far enough on the computer. It was busy -- but something is clearly broken there. I think the staff here was potential to be great, but maybe is let down by the patient management systems in place and general management of the facility.

Generally going to an urgent care your wait time is not what you spend in a ER. There is nothing…read morewrong with being busy, but disclosing this information would make me want to come back. Waited almost 3 hours and still did not get seen. Disclose your wait times

I am sad to write this post. I moved out of state to Florida. When you are trying to get newly…read moreestablished at many places at once you cannot remember which places you signed document on no show/late fee. My first appointment here was wonderful. I loved the provider I saw. I did cancel ahead of time my follow up visit with provider since I could see the labs online and I knew the answer was that my labs were normal and there would be no treatment needed. Many months later I woke up with a swollen eye. I called clinic and asked if I could get squeezed in that day. And wonderfully yes and I was happy. I also work in the health field and have patients. I was discussing my patients and lost track pf time. I started heading to this practice. I knew I'd be maybe 20 min late so I called. The lady on the phone was very nice. But said I was too late for the appointment and I understood. I asked the lady on the phone would I be charged for missing an appointment. Her answer was a "no don't worry you will not be charged". She asked if I wanted to get rescheduled. I told her that I didn't know if I could fit it in the next day but said okay good ahead and book it. Even with me expressing that I didn't know I could make it, the lady on the phone never said that if I somehow can't make it that I will be charged. Maybe I am an idiot, but I thought when I asked her if I'd be charged and her answering no, that that meant the place had no fees for missing (some places don't). I couldn't make the rescheduled visit. And yet again I spent a whole day with my patients and was not able to make it. I admit I didn't call them but was very busy and the practice was closed by the time I left work (6:10 pm). I notice a $50 fee today for missing. I called the practice and expressed my confusion with what the lady on the phone said as no you won't be charged for missing statement. I was polite. I asked for manager to reach out to me. Instead of customer service and asking me the patient what all happened and listening, I get a long text of dry black and white: "...Our office has a late cancel/no show policy that was informed to you when you initiated care. Due to the late cancel we waived the first fee and then you proceeded to no show your appt without contacting the office. Unfortunately, we are not able to waive this fee since this is your second no show/late cancel and have been aware of our office policies..." I was disheartened that they didn't even ask me about the situation. No, I was not aware of their policy even though I signed it many months ago. That is why I asked the lady on the phone if I am charged for missing the appointment. I sent a text back trying to explain that and got another dry black and white response back that I signed the documents on the no show/missed in July. I messaged to cancel all my appointments at their clinic. I wanted time to think about if I would want to come back or not. It was simple. No extra words. Was never mad. Frustrated, yes, but never angry. Just said to cancel all my appointments at their clinic. I tried to get back on the patient portal to pay the missed appointment balance and it will not let me on. So I text the number back asking if my portal was closed. I was met with a text that said "Your chart has been closed as you requested as you were not in agreement with our attendance policy. Please establish care with another Provider. Your No show fee has been waived..." I tried messaging back saying I never asked for my chart to be closed and never said I won't be in compliance of a no show fee. I do not mind paying no show fees when I know about it. That I simply was frustrated at their practice for the miscommunication of the lady on the phone saying there was no missed fee and was hit with a fee and appreciated a phone call to express my disappointment in a calm way. No response since. I'm pretty appalled at their customer service skills. It's a pity. I was excited to have this place as my family doctor place. Maybe they were jaded by patients not wanting to pay no show fees that they disregarded me wanting to politely talk about it. It is a shame. ​​

when i started with this practice 3Y ago they were fine, then i asked pham if she would sign me off…read morefor a basic med for my private pilot medical, she said no because i have high BP, versus saying let's see if we can get you to a cardiologist to try and get your BP to normal levels then we'll revisit. 0 flexibility and a complete incompetent! For the last 3M I've been in contact with the FAA and they've requested my patient records for reexamination. I called a week ago friday and left a message for my patient records which is state and federal law, called back Monday and she said they were just going to call me and asked for my email address and she would email me immediately with access to my records, a week later i just left another voice message, which i'm certain having seen my phone number they just put me into voice mail. so now i'm forced to go to the FL Board of Medicine to report these liars, while this just delays further my ability to reinstate my FAA medical. I can only hope the same happens to her one day for malpractice, what a disgrace!?!?!?! Dennis Rousseau

Dr. Clemons is amazing. Her bedside manner is very warm and she is very patient and knowledgeable…read more She addresses all of my concerns and takes her time. In addition, the staff is very friendly and professional. The reasons why I didn't give them 5 stars are because you have to schedule a routine appointment months ahead of time for the Westchase location and they may reschedule you for an even later date without much notice (this recently happened to me). Also, the wait at Westchase for a physician visit can take an hour or more (between the office waiting room and the back waiting room). Is this enough to stop me from returning. Absolutely not. When I've found an excellent doctor that I can trust, I will wait patiently in all waiting rooms while reading a book.

Very long wait at this office. You'll almost never get seen right on time. The location is very…read moreconvenient for the Westchase neighborhood. The front desk person is nice but very very slow. She takes forever to check you in and to schedule the next appointment. The office is very clean though and depending on who the staff is, some are very nice and some, you can tell that they can't wait to leave for the day. Overall, I go here because they accept my insurance and it's the closest location to me but I would give this 2 stars.

I called ahead of time to make sure they could do bloodwork and an EKG for a program. I'm about to…read moreenter. When I got here, they said no go to quest. But two pages. I need a Dr signature on. They do not do physicals. they did nothing to help me except giving me misinformation. This place is really sketchy. I wouldn't trust them with my enemies dog.

Do not go here. The wait was absolutely atrocious, they take so long to get through even just 5…read morepeople. If anyone is seriously sick, I recommend getting an M.D instead of the line here, it would probably end up being faster. And there is no texting option while you wait, so you have to sit in a crappy waiting room for a few hours.