Was seen very quickly. The provider was attentive and listened to my concerns. I diagnosed and…read moretreatment started right away. Quality care.

Went there this morning and waited for over an hour when nobody was in the waiting room! This place…read moreis dead and it's probably going to end up closing because they don't care about being attentive. There's absolutely no reason why someone should be waiting over an hour in the waiting room with the place being completely empty.

My family and I have been using Tampa Urgent Care in Westchase regularly for a couple of years, and…read moreour experiences have consistently been positive. The staff is friendly, attentive, and genuinely seems to care about the people they're treating. My wife and kids have always felt comfortable here, and we've received good care whenever we've needed it. The wait can occasionally be a little long after checking in, and the layout sometimes has patients walking past an area where a provider is conducting telehealth visits, which feels a little unusual. My only personal preference would be to have more male providers available. As a man, I'm simply more comfortable having that option in certain medical settings. That aside, the staff has always treated us well, and this remains the urgent care location our family trusts.

The blonde front desk lady is rude and unhelpful. Very quick and irritated found out later on I…read moreshouldn't have paid as much as I did but I felt rushed when no one else needed to be helped. But everyone else was very nice and helpful.

This was not medical care. A nice but brand new receptionist could not navigate the computer to…read morecheck us in.... (Asked if my 10 year old had an insurance card.) This individual also tried taking the history of why we were there then fumbled with the blood pressure machine. Never took other vitals/temp. Same receptionist attempted a throat swab by rubbing my child's cheek. Results of rapid test, of course negative. She asked if that was all we needed. I inquired if there was a licensed provider. She summoned the ARNP who was very nice but never saw my son. No exam performed. At the end, they could not even collect my copay (ha) with a credit card. I paid cash and they wrote me a ridiculous receipt that can't be used for any health savings or FSA. Dr. Saba, I highly suggest some quality control measures if your name is on the front door.

Sunshine Urgent Care is excellent! They saw me within 5 minutes of coming in and treated my injury…read morequickly and professionally. They truly have the lowest wait times in Tampa Bay.

I have been experiencing a pain in my left shoulder blade whenever I take a deep breath. This has…read morebeen happening since Last Friday. I tried calling my PCP and was on hold for 27 minutes, only to be told no appointments today. Decided to give this walk in clinic a try. Made an appt for today at 11:20, easy peasy! By 11:35 I was in the exam room. The ARNP on duty, Ashley Lewis, examined me better than my PCP, who is a MD. She was professional, thorough and had a great bed side manner. She determined my pain was muscular and suggested an OTC. This clinic is clean, fast and professional. Thank you Ashley.

The care provided lacked compassion and warmth. This was my first time with Advent so I am not sure…read moreif that is just in their culture/style. No one bothered to even ask me if I had questions at the end of my visit.

Most of the PA's here are great. I usually get in and out pretty quick…read more The office staff is friendly and kind. I like to see the same PA each visit. Thankfully I was told when Jennifer works. Most of them that work this location are great. There was only one floater PA that isn't any good , but she's a floater. Great service, they take their time with you and offer more than sick or monthly care. They have diet plan's, bloodwork , HRT and more. I recommend Atlantis.

Sitting in the room for an hour. Nobody comes. Paying money and losing this much time...read more

Cold turned into Bronchitis quickly, typical since I have COPD. Called my PC and with COVID…read moreprotocols they sent me here. I signed in and was told about a 45 minute wait and that I should wait in my car until called. I actually preferred that. Sure enough, just shy of 45 minutes I was called in. My vitals were taken and a rapid COVID test was administered. Then Dr came in checked me over, agreed with my diagnosis and called in three scripts for me. It was smooth, efficient, professional and much more desired than a long wait at an ER. Meds in me and recovering.

Melicia on the phone is rude. Called to see if they could tell me what my co pay would be and all…read moreshe said no and long pause and then said they can't tell me until I'm in office. I will not make an appt here after this rude call. It cost zero dollars to be nice on the phone.

Best Doctor ever! Last time I check I don't think she was taking new patients but highly recommend…read moreif she is. The staff there is great. And the office is always on time. There's nothing worse than leaving work for what you think will be a quick appt and it turning into hours of wait to just see the dr. Dr Pham is very through and always answers all you questions. I never feel rushed or unsure. She also has a medspa next door. And every time I've been there she's came in and examined me prior to the technician doing anything which is surprising. I was expecting just the technician.

I am sad to write this post. I moved out of state to Florida. When you are trying to get newly…read moreestablished at many places at once you cannot remember which places you signed document on no show/late fee. My first appointment here was wonderful. I loved the provider I saw. I did cancel ahead of time my follow up visit with provider since I could see the labs online and I knew the answer was that my labs were normal and there would be no treatment needed. Many months later I woke up with a swollen eye. I called clinic and asked if I could get squeezed in that day. And wonderfully yes and I was happy. I also work in the health field and have patients. I was discussing my patients and lost track pf time. I started heading to this practice. I knew I'd be maybe 20 min late so I called. The lady on the phone was very nice. But said I was too late for the appointment and I understood. I asked the lady on the phone would I be charged for missing an appointment. Her answer was a "no don't worry you will not be charged". She asked if I wanted to get rescheduled. I told her that I didn't know if I could fit it in the next day but said okay good ahead and book it. Even with me expressing that I didn't know I could make it, the lady on the phone never said that if I somehow can't make it that I will be charged. Maybe I am an idiot, but I thought when I asked her if I'd be charged and her answering no, that that meant the place had no fees for missing (some places don't). I couldn't make the rescheduled visit. And yet again I spent a whole day with my patients and was not able to make it. I admit I didn't call them but was very busy and the practice was closed by the time I left work (6:10 pm). I notice a $50 fee today for missing. I called the practice and expressed my confusion with what the lady on the phone said as no you won't be charged for missing statement. I was polite. I asked for manager to reach out to me. Instead of customer service and asking me the patient what all happened and listening, I get a long text of dry black and white: "...Our office has a late cancel/no show policy that was informed to you when you initiated care. Due to the late cancel we waived the first fee and then you proceeded to no show your appt without contacting the office. Unfortunately, we are not able to waive this fee since this is your second no show/late cancel and have been aware of our office policies..." I was disheartened that they didn't even ask me about the situation. No, I was not aware of their policy even though I signed it many months ago. That is why I asked the lady on the phone if I am charged for missing the appointment. I sent a text back trying to explain that and got another dry black and white response back that I signed the documents on the no show/missed in July. I messaged to cancel all my appointments at their clinic. I wanted time to think about if I would want to come back or not. It was simple. No extra words. Was never mad. Frustrated, yes, but never angry. Just said to cancel all my appointments at their clinic. I tried to get back on the patient portal to pay the missed appointment balance and it will not let me on. So I text the number back asking if my portal was closed. I was met with a text that said "Your chart has been closed as you requested as you were not in agreement with our attendance policy. Please establish care with another Provider. Your No show fee has been waived..." I tried messaging back saying I never asked for my chart to be closed and never said I won't be in compliance of a no show fee. I do not mind paying no show fees when I know about it. That I simply was frustrated at their practice for the miscommunication of the lady on the phone saying there was no missed fee and was hit with a fee and appreciated a phone call to express my disappointment in a calm way. No response since. I'm pretty appalled at their customer service skills. It's a pity. I was excited to have this place as my family doctor place. Maybe they were jaded by patients not wanting to pay no show fees that they disregarded me wanting to politely talk about it. It is a shame. ​​

Dr. Clemons is amazing. Her bedside manner is very warm and she is very patient and knowledgeable…read more She addresses all of my concerns and takes her time. In addition, the staff is very friendly and professional. The reasons why I didn't give them 5 stars are because you have to schedule a routine appointment months ahead of time for the Westchase location and they may reschedule you for an even later date without much notice (this recently happened to me). Also, the wait at Westchase for a physician visit can take an hour or more (between the office waiting room and the back waiting room). Is this enough to stop me from returning. Absolutely not. When I've found an excellent doctor that I can trust, I will wait patiently in all waiting rooms while reading a book.

Very long wait at this office. You'll almost never get seen right on time. The location is very…read moreconvenient for the Westchase neighborhood. The front desk person is nice but very very slow. She takes forever to check you in and to schedule the next appointment. The office is very clean though and depending on who the staff is, some are very nice and some, you can tell that they can't wait to leave for the day. Overall, I go here because they accept my insurance and it's the closest location to me but I would give this 2 stars.

appt was scheduled at 8am for preop release. needed ekg and chest X-rays and have probider review…read moreblood work. ck'd in 8:00 and vitals done and placed in room. waited 45mins for provider.. I was told they were wiatifor blood work.. I gave them the blood work from my phone . so?? not efficient. They cld have started the EKG and cheat X-rays while I was waiting.. instead.. I was there over 2 hours. The work and staff was fine but the process was NOT EFFICIENT .... I am a healthcare provider myself.. I was surprised..

Came in last Saturday evening after hitting my head tubing. The staff was very professional, caring…read moreand diligent ensuring that I hadn't suffered a serious injury. They took time treating my wound, explaining what they were doing, and stapling my head together.