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    MinuteClinic at CVS

    5.0 (2 reviews)
    Closed 9:00 am - 1:30 pm, 2:00 PM - 4:30 PM
    Updated a few days ago

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    BayCare Urgent Care - Countryside

    BayCare Urgent Care - Countryside

    2.1(46 reviews)
    7.6 mi

    I am generally a fan of BayCare and its physicians. When I needed an x-ray after a fall, I…read morenaturally picked a BayCare facility. The people were mostly great, and the care met the standards I would expect. However, the system works poorly. First, the "save my spot in line" process is poorly done. I signed up, got no confirmation, and could never check the status. When I called to see if I was really in line, I was told my the person who answered that she didn't know how it worked. I never got the promised text with 30 minutes warning of my appointment time. When I arrived I was taken back quickly, but then forgotten. I sat for over an hour in the little room before I had to open the door and ask if someone was going to see me. They had forgotten about me. The doctor was fine, and apologetic. Then it was another 30+ minutes to get an x-ray. Then another 30+ minutes to hear from the doctor. Then another 45 minutes to get a tetanus shot (they apologized for forgetting me again), and then when it was finally time to leave they told me I never did the required paperwork on arrival and I had to stay to do that. In short -- I was there for over 3 hours to get an x-ray and a shot, with an appointment. They admitted forgetting I was there twice. They said something about not scrolling far enough on the computer. It was busy -- but something is clearly broken there. I think the staff here was potential to be great, but maybe is let down by the patient management systems in place and general management of the facility.

    Generally going to an urgent care your wait time is not what you spend in a ER. There is nothing…read morewrong with being busy, but disclosing this information would make me want to come back. Waited almost 3 hours and still did not get seen. Disclose your wait times

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    BayCare Urgent Care - Countryside
    BayCare Urgent Care - Countryside
    BayCare Urgent Care - Countryside

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    Proactive Primary Care

    Proactive Primary Care

    4.1(15 reviews)
    2.6 mi

    I am sad to write this post. I moved out of state to Florida. When you are trying to get newly…read moreestablished at many places at once you cannot remember which places you signed document on no show/late fee. My first appointment here was wonderful. I loved the provider I saw. I did cancel ahead of time my follow up visit with provider since I could see the labs online and I knew the answer was that my labs were normal and there would be no treatment needed. Many months later I woke up with a swollen eye. I called clinic and asked if I could get squeezed in that day. And wonderfully yes and I was happy. I also work in the health field and have patients. I was discussing my patients and lost track pf time. I started heading to this practice. I knew I'd be maybe 20 min late so I called. The lady on the phone was very nice. But said I was too late for the appointment and I understood. I asked the lady on the phone would I be charged for missing an appointment. Her answer was a "no don't worry you will not be charged". She asked if I wanted to get rescheduled. I told her that I didn't know if I could fit it in the next day but said okay good ahead and book it. Even with me expressing that I didn't know I could make it, the lady on the phone never said that if I somehow can't make it that I will be charged. Maybe I am an idiot, but I thought when I asked her if I'd be charged and her answering no, that that meant the place had no fees for missing (some places don't). I couldn't make the rescheduled visit. And yet again I spent a whole day with my patients and was not able to make it. I admit I didn't call them but was very busy and the practice was closed by the time I left work (6:10 pm). I notice a $50 fee today for missing. I called the practice and expressed my confusion with what the lady on the phone said as no you won't be charged for missing statement. I was polite. I asked for manager to reach out to me. Instead of customer service and asking me the patient what all happened and listening, I get a long text of dry black and white: "...Our office has a late cancel/no show policy that was informed to you when you initiated care. Due to the late cancel we waived the first fee and then you proceeded to no show your appt without contacting the office. Unfortunately, we are not able to waive this fee since this is your second no show/late cancel and have been aware of our office policies..." I was disheartened that they didn't even ask me about the situation. No, I was not aware of their policy even though I signed it many months ago. That is why I asked the lady on the phone if I am charged for missing the appointment. I sent a text back trying to explain that and got another dry black and white response back that I signed the documents on the no show/missed in July. I messaged to cancel all my appointments at their clinic. I wanted time to think about if I would want to come back or not. It was simple. No extra words. Was never mad. Frustrated, yes, but never angry. Just said to cancel all my appointments at their clinic. I tried to get back on the patient portal to pay the missed appointment balance and it will not let me on. So I text the number back asking if my portal was closed. I was met with a text that said "Your chart has been closed as you requested as you were not in agreement with our attendance policy. Please establish care with another Provider. Your No show fee has been waived..." I tried messaging back saying I never asked for my chart to be closed and never said I won't be in compliance of a no show fee. I do not mind paying no show fees when I know about it. That I simply was frustrated at their practice for the miscommunication of the lady on the phone saying there was no missed fee and was hit with a fee and appreciated a phone call to express my disappointment in a calm way. No response since. I'm pretty appalled at their customer service skills. It's a pity. I was excited to have this place as my family doctor place. Maybe they were jaded by patients not wanting to pay no show fees that they disregarded me wanting to politely talk about it. It is a shame. ​​

    when i started with this practice 3Y ago they were fine, then i asked pham if she would sign me off…read morefor a basic med for my private pilot medical, she said no because i have high BP, versus saying let's see if we can get you to a cardiologist to try and get your BP to normal levels then we'll revisit. 0 flexibility and a complete incompetent! For the last 3M I've been in contact with the FAA and they've requested my patient records for reexamination. I called a week ago friday and left a message for my patient records which is state and federal law, called back Monday and she said they were just going to call me and asked for my email address and she would email me immediately with access to my records, a week later i just left another voice message, which i'm certain having seen my phone number they just put me into voice mail. so now i'm forced to go to the FL Board of Medicine to report these liars, while this just delays further my ability to reinstate my FAA medical. I can only hope the same happens to her one day for malpractice, what a disgrace!?!?!?! Dennis Rousseau

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    Proactive Primary Care
    Proactive Primary Care - Dr. B. Ngoc Pham, M.D.

    Dr. B. Ngoc Pham, M.D.

    Proactive Primary Care

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    MinuteClinic at CVS - walkinclinics - Updated May 2026

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