I could not be happier with my first experience here Kind,…read moreprompt, knowledgeable and professional! Will definitely go back when needed

If I could give less than one star, I would…read more I'll admit--I lost my cool this morning. And, I regret that....I was a patient here before this became a Primary Care Walk-In clinic, and the only reason I continued coming was because it was convenient. Over the past few years, though, I've dealt with issue after issue: appointment problems, prescription mistakes, blood draw issues, and constant miscommunication. It feels like there is little to no communication between the staff, and unfortunately, it shows. There have been multiple occasions where staff arrived late, appeared disheveled, and seemed completely unconcerned about the patients waiting to be seen. I've tried to be patient and understanding despite all of the repeated mishaps, but this morning was the final straw. Once again, I found myself dealing with an unorganized, time-wasting, and completely unnecessary situation that should never have happened. After years of giving this office chance after chance, I simply couldn't stay quiet anymore. Patients deserve better. We deserve a medical office that values our time, communicates effectively, and operates professionally. Unfortunately, that has not been my experience here, and I can no longer recommend this practice.

You guys! These woman are superheros!…read more Visiting from California and my daughter slapped a cactus at The Hyatt down the street. So grateful they would take us as the last patient on a Friday night before closing! Our nurse practitioner was so sweet and understanding and waiting for my daughter to feel more comfortable. Angels! We highly recommend them and appreciate Banner Urgent care!

This place is absolutely awful. There is an older woman with long gray hair who works at the front…read moredesk. She is the most rude and unprofessional person imaginable. I'll bet big money this place is losing money because of her. She is terrible. I have a big family. I used to visit here a lot. I spent good money here. Never again. If you visit, be prepared to be treated like trash. There are much better options across the street and very nearby.

This is how I wish all Urgent Care centers would work!…read more If you go to urgent care, you know you are going to have to wait. Your hope is that you'll wait less than in an Emergency Room. The check in process was smooth and credible. I loved that I could see the waiting list myself in the app, so I had an idea how much longer I might have to wait. It took a few moments, and some attention to set it up, but there were no snags. Being able to fill in my check in paperwork in the car and review it at my own pace was exactly what I've always hoped for! They allowed me to wait in my car until my time was called. All I had to do is give them a number where they could text me. I worried that I might have issues with billing since I am away from home in another state. No problem. The helpful and professional staff worked it out without difficulty. The wait time turned out to be about what I expected (and what was predicted in the app). My NP was professional, credible, and gave me helpful answers I could not get from providers in my previous visits to other centers at home. I was out quickly and feeling more confident, now that I knew what to expect and what I should do. I really wish all Urgent Care centers ran this way!

I do not recommend this place to anyone. Extremely unprofessional. Terrible communication. Went in…read morefor testing and was told it would take 2 to 3 days, yesterday was day three with nothing from the office. I called myself today and after "leaving my information to receive a call back" (through the AI) I only received a text to "call the office back to get my results" from the medical assistant. Except when you call, you're connected to an AI that refuses to connect you to a live agent. I finally got through to billing after trying a different phone number, where the boss on that end told me to go in person. So I went out of my way to drive a half an hour only to find no help when I went. The front desk lady is rude and unhelpful and clearly takes things personally. She was literally red in the face. I've never experienced this behavior from a doctors office before. I tried my best to be very kind and calm, but I was a little frustrated. I was never rude or deserved her response being so defensive and combative. She told me it was only herself, 1 provider, and 1 medical assistant, and that I would have to wait an hour if I wanted anyone to help me. Mind you I already came in for my appointment 4 days ago. I just simply needed my results so I can treat what's happening to me. The lack of care, compassion and empathy towards my situation was absurd. She was clearly not taking into consideration how much I've had to deal with today because of the company's incompetence. She told me I had to wait because the medical assistant had to see the patients before me and that I was "on her to-do list". Normally that would make sense, but the issue I have is that clearly I was originally higher above on that list because she messaged me telling me she had my results and to contact the office to get them. My only way to contact them was going in person. The front desk lady made it sound like that was impossible. Like I wasn't literally prompted by someone to just come in person. I would've stuck around too, but I unfortunately had to get to work. I guess based on receiving the text that all I had to do was contact the office to get my results, and being told to come in person, I thought I could come in and receive them immediately. Not wait in line as if I was a new patient. I will never be returning and I will be making it very clear to everyone around me that this is never somewhere anyone should go. So upsetting that they handle things this way when they're dealing with people's health. I honestly hope this place gets shut down. Had to make a virtual care appointment for the next day do be able to get my results.

Dr Kayla Shelley is great. She is kind and reliable. She really cares and takes care of her…read morepatients. The office is nice and calming and she's a good primary doctor.

Called and asked it they had medical doctors there. They said yes. I was seen by a physician's…read moreassistant not a medical doctor. Would have never went if they told the truth. I had foot pain. The PA had poor diagnostic skills, his diagnosis was Foot Pain. Duh. I went and got a massage a few days later and the massage therapist noted fluid by the ankle of my foot. The PA did not notice it, nor did he take time to look. Do not go to this urgent care. You are nothing but a Customer there not a patient. A true waste of time.

At first I was not very sure about everything. The office seemed a bit outdated and odd. I did wait…read morequite a long time due to two other patients ahead of me to see Dr. Rosen. Once it was finally my turn, I realized he was the only one there! He was very knowledgeable, professional, and knew exactly how to treat my strep and ear infection and it worked quickly. He also noticed something wrong with my thyroids and gave me all the right information to go get tested. I am very thankful that he noticed and went out of his way to check something that I didn't even know about that could of gotten worse over time.

Horrible. Truly. Better off going to ER. That's where we ended up after calling ahead and hearing…read morean answering machine saying they were open just with other patients. Mind you it was on a Tuesday at 2:30 when we arrived. Why is this important? Because it clearly states on the door their hours and that they are open from 1:30 onwards other than Wednesdays. Part of supplying care is letting people know you can't.

Best Medicare care ever! Hands down…read more Dr. Windsor was point on. She spent a ton of time really figuring out my situation and then had solutions that were exactly what my situations were.

Even though I did not use them. They did respond back to me for a service call. It's good to know…read morethat a house doctor can come to your home.

Quick, easy, and convenient experience. There was no wait time, and the entire process was…read moreefficient from start to finish. The staff was friendly, professional, and personable, and the facility was clean and well-maintained. The doctor was attentive, helpful, and took the time to address my concerns. Overall, an excellent urgent care experience.

The diagnosis that was done on my husband's swollen finger…read more(that was obviously infected) right index finger was accurate; however, the antibiotic prescribed was wrong, completely ineffective; causing more pain and swelling. Against, my advice he clearly wasted OUR time and money going to this clinic for treatment. He ended up at a hospital wound care clinic, where he received adequate ABX treatment, and now his finger has healed and it feels fine! The staff and office environment was nice, but I cannot recommend this clinic.

Wow! Excellent urgent care. I made an appointment online. I was in the lobby for 10 min and was…read morein front of a Dr within 15 min total. Prescribed meds and had me out the door in 25min. Just waiting on the Walgreens across the street. A+ for Banner Urget Care

We had an excellent experience here with our daughter. From Kamiah at the front desk to David, the…read moreRN. They were so friendly and helpful. We made an appointment and waited only a bit for our turn after the paperwork. We saw the NP, Sarah, and she was great too. Everyone in our opinion had a great bedside manner and were willing to answer any questions we had. I would definitely use this location again, should the need arise. (And, I would definitely make an appointment first.)

Dr. Miller is truly incredible! She is dedicated and never gives up until she finds the root cause…read more She's one of the most knowledgeable and kindest people I've ever met, always so personable. Thanks to her, my life has changed--she also treated my aunt and cousin, helping my aunt regain her sight and making a huge difference for my cousin. I honestly can't recommend her enough, along withHer wonderful practice really feels like a warm and inviting space! The entire team is truly fantastic. The woman who runs the front office is always so welcoming, kind, and warm--she makes everyone feel at home. The office itself is relaxing and beautiful, creating such a pleasant environment. I genuinely can't imagine my life without Dr. Miller and Holistic Urgent Care. They truly are a treasure!

Don't expect any in network insurance coverage. It was closeby so thought I'd try it for some…read morestitches I needed on a finger laceration.

Located inside of CVS in the back of the store. Faster checking process online to help save time…read morechecking-in at the store. The waiting is clean with mask for those who have sever colds. Also hand sanitizer to help avoid spreading germs. I recently visited this location. I had to wait a little longer due to computer issues. The nurse seem to be irritated with the constant system failures I heard her slip some curse words during my visit. She was still able to accommodate me but was not a typical visit. Everyone has bad days so I would come back but if your looking for a real thorough exam you may want to make an appointment with your primary physician.

had a terrible experience due to cost they charged me 39…read moredollars for the first injection then I went back 2 days later just for them to confirm that I was good and charged me an extra 60 dollars and in order for them to actually sign the whole TB FORM for maricopa sheriffs they charged u an extra 109 dollars for a physical a total of 210 dollars for a simple test. bro might as well just charge me the whole amount instead of braking the payment in 3 different payments