Unfortunately, my experience with Marionne Rayner, NP at the clinic on 5/21/26 was not a positive…read moreone at all. Her demeanor was rushed, and frankly annoyed, suggestive of a sentiment that my father-in-law and I were inconveniencing her simply by presenting to the clinic. This attitude is not one that seems appropriate for someone in a role that is serving the community in the way that a CVS minute clinic provider is. As a nurse practitioner in a busy outpatient clinic, (at the largest cancer center in the world) myself, I deeply acknowledge the importance of leading with compassion. I found it disappointing, inappropriate, unprofessional, and frankly deplorable that a fellow advanced practice provider would use such phrases as "well, you see how busy the waiting room is, so I don't know what to tell you," when addressing a patient/family member. Briefly, my challenge was that I had booked (via phone) an appointment for a TB Gold to be drawn on my father in law, who has a diagnosis of severe dementia by the way. When we arrived and were eventually called back, I was informed that he was booked for a TB skin test, which was a shorter appointment. Therefore, I would have to wait for the provider to give me a printed requisition, and take it to Quest to be drawn. This truly was not a major inconvenience. I waited to be called by Marionne Rayner, NP, and from the moment she stepped into the waiting room to call my father in law's name, her demeanor was rushed. When I asked for clarification on whether the TB gold could just be drawn at minuteclinic, I was met with the above abrasive and unprofessional language as an answer. A simple "I'm sorry, but we won't be able to" would have been more than sufficient. Next, she proceeded to the payment screen to let us know how much the copay would be--~$66. I asked whether there was any way to switch the test to a skin test right in that moment in this case. I was again met with rudeness and brashness that was just incredibly uncalled for. I took our requisition and proceeded to the nearest Quest lab, where we had the lab drawn without issue. I have taken the time to write this in hopes that Marionne Rayner, NP may be made aware of how she is being received--although based on other negative reviews, one would imagine that this has already happened. Perhaps retraining on how to manage the stress of a busy clinic, and therapeutic communication are warranted. Or, perhaps a patient-facing role serving the community is not the best fit for her. I would greatly appreciate for time and attention to be given to this matter, and thank CVS for its commitment to bringing accessible healthcare to the community. Best, Jocelyn, MSN, APRN, FNP-C

I experienced unprofessional and retaliatory conduct from a nurse practitioner during my daughter's…read morerecent appointment at the Minute Clinic CVS located at 9522 Broadway Street, Pearland, TX 77584. I believe the conduct I experienced was inconsistent with the professional standards expected of advanced practice registered nurses and may violate the standards of practice established by the Texas Board of Nursing. My daughter had an appointment scheduled on July 3, 2026 at 5pm. We checked in at 4:40pm and my daughter's name appeared on the eBoard as the next patient in line to be seen. No one was in waiting area. After waiting 45 minutes without a greeting, I knocked on the door to check the status of our appointment and let the nurse practitioner know we had been waiting 45 minutes. My inquiry was courteous and solely intended to let her know we had checked in. Rather than responding professionally, the nurse practitioner became confrontational and told me it didn't matter how long we had been waiting. She instructed me to have a seat. Following my inquiry, I believe the nurse practitioner intentionally delayed seeing my daughter in retaliation for asking about the status of her appointment. More specifically, the nurse practitioner began to see patients with scheduled appointments after us. When the nurse practitioner called a patient with a scheduled appointment at 5:50pm, the patient pointed out that my daughter had been waiting for over an hour and my daughter's name was on the eBoard. The nurse practitioner agreed to see my daughter but proceeded to ask my daughter if I was her mother. Rather than apologize for the delay, the nurse practitioner referred to me as "nasty". This comment was inappropriate, disrespectful, and inconsistent with the level of professionalism that patients should expect from a licensed healthcare provider. The nurse practitioner's retaliatory treatment undermines my confidence that my daughter's care was being provided objectively and without bias. Patients should never feel that asking reasonable questions about their care or appointment status will result in adverse treatment or delayed access to care. The Texas Board of Nursing's standards require nurses to maintain professional boundaries, preserve patient dignity, and provide nursing care that is safe, compassionate, and free from discrimination or retaliation. The conduct described above appears inconsistent with several provisions of the Standards of Nursing Practice, 22 Texas Administrative Code Section 217.11: * Section 217.11(1)(B)-Maintaining a safe environment for clients and others. A hostile or retaliatory interaction can create an emotionally unsafe environment for patients. * Section 217.11(1)(D)-Respecting the client's right to privacy by protecting confidential information and maintaining professional conduct that preserves the patient's dignity and trust. * Section 217.11(1)(M)-Instituting appropriate nursing interventions that might reasonably be expected to prevent complications. Delaying patient care for retaliatory reasons is inconsistent with timely, patient-centered care. * Section 217.11(1)(N)-Clarifying orders, treatments and responding appropriately to patient needs. Patients should be able to ask questions regarding their care or appointment without fear of retaliation. * Section 217.11(1)(T)-Accepting only those assignments and acting in a manner that promotes a safe, effective and ethical nursing practice. Furthermore, the nurse practitioner's misconduct is inconsistent with the ethical principles reflected in the Texas Board of Nursing's expectations that nurses treat all patients with respect, maintain professional communication, exercise appropriate judgment, and avoid behavior that could reasonably be perceived as intimidating, retaliatory or abusive. Delaying care and verbally insulting a patient and family involved in their care in response to a reasonable inquiry raises concerns regarding professional judgment, patient advocacy, and adherence to the standards governing advanced practice nursing in Texas. Regardless of the circumstances, healthcare professionals are expected to communicate respectfully, de-escalate conflict, and ensure that personal feelings do not influence the delivery or time of patient care.

My neighborhood CVS…read more I've never had any major problems with them. Great customer service and its easy to get in and out. Also, I loved their Christmas decorations last year. They had black Santas throughout the store. Very inclusive, very nicely decorated. The pharmacy is 24 hours which is most helpful. Not sure why the rating is so low but this CVS is my go-to.

Bringing my wife to get some medications after an Urgent Care visit and the (female African?)…read morepharmacist is the most rude and unprofessional person we've ever had to deal with. She said something over the intercom and we had no idea what she said, so my wife walked over to see if she was calling her. RIDE pharmacist said, "IT'S NOT READY; I'm calling the manager...not you!" My wife replied, "Sorry, I didn't hear what you raise so wanted to make sure." Her RIDE reply, "I told you that it isn't ready yet. I said 20 minutes!" I don't care if this place is open 24 hours, I will never shop here again!!

I love all the doctors and nurses here! They are great with well visits and with sick visits. My…read moredaughter got seen very quickly for a sports physical as well. Front staff is amazing as well! Thank You to all of the staff at Pearland Pediatrics for taking such good care of us!

I was very hesitant to switch my kids to Pearland Pediatrics. My kids had been seeing their…read moreprevious doctors for over 7 years. I finally had enough and made an appointment with Dr. Hummel for my son. We got checked in and saw her in no time. She showed concern for my son and was very thorough in her exam. The previous doctor was very dismissive, so this was new for us. We went over several things and she helped with all of them. Our next appointment was for all three of my kids to have their yearly check-ups and a sports physical for my oldest. This time we saw Dr. Palacios. We started with my youngest and Dr. Palacios could sense right away the anxiety that my daughter was having. She has had terrible experiences at the previous doctor's office. We talked about how to help with that, and she recommended some books about child anxiety for us. My daughter also deals with some major constipation that we've been battling for a while. The doctor had a whole plan for us to do, a gentle plan to tackle the constipation. Dr. Palacios then saw my middle daughter. She raised a concern about how big my daughter's tonsils were. We talked about some sleep apnea issues she was having and how the previous doctor never showed concern. She recommended a pediatric ENT and I am so glad she did. The ENT saw her tonsils and said these need to come out now! Had we not seen Dr. Palacios, my daughter would still have sleep apnea, which can be so dangerous. I will be forever grateful to Dr. Palacios for showing real concern and taking the time to help my kids. My son was next for his sports physical. He had some pain during one of the exercises, so she recommended seeing Dr. Decker who handles more of the sports-related issues. We got in that same week to see him, and that experience was great too. He examined my son and had him do some exercises to strengthen his hip which was hurting. The nurses and the front office staff have also been so great to us. Overall, it has been such a great experience. I wish we had switched doctors sooner.

I like the way they combine the drive-through and in-store line (meaning alternate who they are…read moreserving), when they have less workers. The drive through employees are nice and the pharmacists seem to really care. I have only had slow people a few times and it is not because they are goofing off. It is because they have to do a lot behind the scenes for some medications.

I am extremely disappointed with the service I received from Greta Adams, a practitioner at…read moreMinuteClinic. I scheduled my daughter's appointment four days in advance for 2:30 PM. Despite having a scheduled appointment, we were not seen until 4:15 PM--an exact wait time of 1 hour and 45 minutes past the scheduled appointment time. To add to the frustration, another patient in the waiting room had a 3:10 PM appointment and was also still waiting to be seen. During this time, Greta spent approximately 40 minutes laughing and chatting with another patient while multiple patients remained in the waiting area. When I respectfully addressed the excessive wait time, I was met with a nasty and dismissive attitude rather than professionalism or an explanation. What made the situation even more frustrating was that, after the patient before me left, it appeared that my daughter and I were next in the queue. However, Greta attempted to call another patient ahead of us and stated that someone else was before us, despite the check-in screen indicating otherwise. The individual she referenced appeared last in the queue and was not even present at the time. My preteen daughter was there for a physical--the same type of physical I brought her to this location for last year. I was then told that the protocol had changed and that Greta could not complete my daughter's physical without a specific school form being completely filled out. The practitioner who completed my daughter's physical last year did not require this form, so this was frustrating and unexpected. Throughout our interaction, Greta also repeatedly vented to both me and my preteen daughter about working alone on a Saturday and not receiving a lunch break. While I understand that staffing challenges and working conditions can be difficult, it is inappropriate to place those frustrations on patients, especially in front of a child. Those concerns should be addressed with management--not repeatedly discussed with patients who are simply there to receive care. I understand that healthcare professionals can have busy and stressful days, and I am sympathetic to being short-staffed. However, patients should still be treated with courtesy, honesty, professionalism, and respect. More importantly, MinuteClinic's appointment scheduling and patient queue process need to be seriously reviewed. If patients can schedule appointments days in advance and still wait nearly two hours to be seen, while the order of patients being called does not appear to match the queue displayed on the screen, there is clearly an issue that needs to be addressed. Overall, this was an extremely unprofessional experience. I hope MinuteClinic management takes this complaint seriously and reviews both the conduct displayed during this visit and the appointment/check-in process at this location.

I had a splinter in my index finger for several weeks, and it was definitely overdue to come out. I…read morechose this urgent care because it had late hours and was conveniently located, and I'm so glad I did. When I arrived, it wasn't very busy, and the entire experience was excellent. The front desk staff, medical staff, and Dr. Burris were all wonderful. I was checked in quickly and brought into a room, where Dr. Burris worked on removing the splinter. He was kind, patient, friendly, and very reassuring throughout the entire process. At the end of the visit, he explained that he hoped he had removed the entire splinter, but that we might not know for sure for a few weeks. Well, Dr. Burris - you did it! The splinter is gone, and I am so thankful. I have definitely learned my lesson and will never let a splinter sit for weeks again. My finger is healing normally, just as Dr. Burris said it would. The raised protective area has already flattened out considerably and is now level with the surrounding skin. I expect it will continue healing and eventually look completely normal, exactly as he explained. I would absolutely return to this urgent care for any future urgent medical needs and would be very happy to see Dr. Burris again. Thank you to everyone there for such a positive experience!

Wait time here is horrible, avg time to be seen was 2.5hours. Staff kept saying we would be seen…read moreshortly , once done they didn't even apologize for making us wait so long. Not coming back.

Let's be honest.... urgent care is no mother's favorite place to be…read moreHowever I will say, I arrived around 6:30 pm and was out around 9 pm... seems like a long wait but it wasn't. When I got there it was jam packed and doctors were calling in patients super fast When it was my baby's turn the doctor was very knowledgeable and nice She explained everything with details and made me feel better knowing in depth what was going with my baby

I've been here a couple of times. This will definitely be the last. The Doctors (Nurse practitioner…read mores) dont seem to ever give any prescription, nor much care to the visit. I've had different experiences, all negative ones. Tonight I took my son for earache, bleeding. He was in a lot of pain, I just did not want to go the night without taking him to be seen. I will say I entered the clinic 10 minutes before closing. Regardless I think they should still take their time and do all that can be done. Receptionist was nice, I'm sure not to happy I walked in, but nice and respectful. The Nurse practitioner and student seen him in the room for less than 8 minutes and sent us on our way home. Most of that time was tugging at his ears at the same time, and poking him with the ear instrument ( mind you he's in pain ) said i will get the discharge papers on the portal and sent us home. No medicine. This was a waste of time and drive. Now here I am with him in a lot more pain and nothing I can do other than give him pain medicine.

I called in needing assistance with my cut and front staff was very helpful on explaining wait…read moretime/expectations I should have. They were able to call me back immediately due to the nature of my visit. The MD was able to quickly assess and assist in bandaging/care. He was able to do things quickly but didn't I feel rushed. Also sent me home with extra supplies! Great experience. Recommend!

On 3/4/22 at 0800 Reception to left as i come in has attitude with me and doesn't accept my…read morecompany medical as I felt intimidated by her Fancy place but she made mw cry

I was so happy to discover this Urgent Care Facility in Pearland. According to our health…read moreinsurance, this clinic was the preferred facility to see for Urgent Care (lower co-pay than any other such as CVS) They have only been in this location for one month so I was seen immediately. The lady at the front desk, as well as the Nurse Practitioner that saw me made sure to explain the app that is available and the process of being seen using the app. Basically you request to be put in line to be seen and may ask that you get a call either 15 or 30 minutes prior to a room being available...this way you don't have to sit in the waiting area to be seen. The clinic also provided me with a pharmacy discount card to help with the cost of my prescriptions. I will definitely be using this Urgent Care for any medical needs that can't wait. The medical assistant was Christine and the NP was Heidi ~ they both were very friendly and helpful. For anyone that has health insurance through Houston Methodist System and lives in Pearland, you should go here!

Why even have appointments if you're going to make patients wait an hour past when their…read moreappointment is scheduled? Came in for a drug test scheduled at 10 am, showed up and got checked in by 9:50 and didn't get seen until 11:23. That is outrageous for something that takes less than 15 minutes. If you have something else to do today do not make an appointment here because you will NOT make it. This is a 2+ hour stop regardless of how quickly treatment should take.

Profesional and helpful . They help you to lower payments,…read moreand schedule is easy. Te ayudan con ayuda para el pago al aplicar para pagos bajos . Las muchachas son muy amables.

The Dental office is outstanding. Pearland Family Health Center is a great medical and dental…read moreclinic. Always great staff and affordable care. Highly recommend this clinic. Additional update 12/4/2024: today I saw the dental department and really enjoyed the care and service that was provided. They where all helpful and very professional with such a kind service. I will continue getting all services from MyCHN.