Unfortunately, my experience with Marionne Rayner, NP at the clinic on 5/21/26 was not a positive one at all. Her demeanor was rushed, and frankly annoyed, suggestive of a sentiment that my father-in-law and I were inconveniencing her simply by presenting to the clinic. This attitude is not one that seems appropriate for someone in a role that is serving the community in the way that a CVS minute clinic provider is. As a nurse practitioner in a busy outpatient clinic, (at the largest cancer center in the world) myself, I deeply acknowledge the importance of leading with compassion. I found it disappointing, inappropriate, unprofessional, and frankly deplorable that a fellow advanced practice provider would use such phrases as "well, you see how busy the waiting room is, so I don't know what to tell you," when addressing a patient/family member.
Briefly, my challenge was that I had booked (via phone) an appointment for a TB Gold to be drawn on my father in law, who has a diagnosis of severe dementia by the way. When we arrived and were eventually called back, I was informed that he was booked for a TB skin test, which was a shorter appointment. Therefore, I would have to wait for the provider to give me a printed requisition, and take it to Quest to be drawn. This truly was not a major inconvenience. I waited to be called by Marionne Rayner, NP, and from the moment she stepped into the waiting room to call my father in law's name, her demeanor was rushed. When I asked for clarification on whether the TB gold could just be drawn at minuteclinic, I was met with the above abrasive and unprofessional language as an answer. A simple "I'm sorry, but we won't be able to" would have been more than sufficient. Next, she proceeded to the payment screen to let us know how much the copay would be--~$66. I asked whether there was any way to switch the test to a skin test right in that moment in this case. I was again met with rudeness and brashness that was just incredibly uncalled for. I took our requisition and proceeded to the nearest Quest lab, where we had the lab drawn without issue.
I have taken the time to write this in hopes that Marionne Rayner, NP may be made aware of how she is being received--although based on other negative reviews, one would imagine that this has already happened. Perhaps retraining on how to manage the stress of a busy clinic, and therapeutic communication are warranted. Or, perhaps a patient-facing role serving the community is not the best fit for her.
I would greatly appreciate for time and attention to be given to this matter, and thank CVS for its commitment to bringing accessible healthcare to the community.
Best,
Jocelyn, MSN, APRN, FNP-C read more
