This facility sets the bar when it comes to primary and urgent care. I've honestly never received…read moresuch personalized care! The PCP's knowledge concatenated with his bedside manner is off the charts. I've decided to make him my PCP. I was in excruciating pain and he was very understanding and patient. I can't verbalize my appreciation appropriately!

Amazing service. Thank you so much for making sure everything is ok. You are one of the nicest and…read morefriendliest doctors I have ever seen. Highly recommend.

Brought my child here at 6pm on a Saturday. Glad they were open until 7pm…read more After filling out digital paperwork, we were seen within a few minutes of waiting. Staff were all super friendly. Elizabeth R was great. Was seen by a NP (not a doctor). Not a big deal because I knew what the problem was going to be before heading in and sure enough, my assumptions were correct. Care quality was excellent. Clinic was clean. Always a good sign. Will definitely be back for any urgent care needs in the future.

04/13 I called to make sure they accepted my insurance the lady with hurt was rushing me and said…read moreyou can come in .. came in 7:35pm I'm try to show the girl about my insurance to verify but she just ignored me told me just fill out the paperwork online . She said we can't accept over the phone now you can. The girl with short hair was so childish talking back to me like a kid. I just wasted my time and effort to get there and fill out the phone that responded. My son had hives and it keep spreading they didn't care . They both didn't care .

Broadway family clinic offers minimal wait times, with courteous staff, and quality care.read more

I needed to get the third pfizer covid vaccine does for my 12 month old. The clinic I was…read morepreviously using did not have any openings for a while. I called this clinic and they said they could do his vaccine. I arrived for his appointment and the staff was all very nice and friendly and everything looked very clean. We were moved next door to another waiting room and they asked to see his vaccine card which I provided. They asked me why I was getting a third dose and I said because the Pfizer vaccine for infants is 3 doses. She asked me but who told you that you needed a third dose. I was kind of stumped and responded Pfizer and tx childrens told me...... She said I'll be right back and left with my son's vaccine card. At this point I am extremely unconfutable with having my son vaccinated here as they clearly do not even know the vaccine schedule. If she had not have taken the vaccine card I would have just left. So I waited a bit then she came back and said they don't have the pfizer infant dose. I said I was told that y'all did when I called and scheduled a couple of days ago. She apologized and said that they do not have it. So the whole thing wound up being a waste of time. So while everyone was very nice, there is some communication issues with their scheduling staff as well as some education issues. If they are administering vaccines, they should at least be aware of the vaccine schedule. I did really like that this clinic is smaller and it felt like you got more individualized attention versus other pediatric clinics that always seem overcrowded.

They over-bill medicare and patient at time of service. Once they have your $94 co-pay, they take…read moreyou to exam room and tell you if you have more than one thing wrong with you they will only treat one thing. I had a swollen hand and bronchitis. Very greedy. Very over-priced. Not up front about their services.

Do Not go here unless you like deceptive billing practices! I have primary and secondary insurance…read moreand was told copay was $30. Then when in office with "dr", they told me I owed $180 for the visit. I would have never been seen by the "dr" had they been honest upfront. Then 2 months later, they sent an unauthorized charge to my debit card, with no call, text, or email. Ridiculous. If you like deception and dishonesty, this is your place! If not, STAY AWAY from this place.

Visited the office for out of town Urgent Care. The facility was very clean and the staff was…read moreextremely professional. The Doctor addressed all of our needs and more. Highly recommend!

Give incorrect information about billing after hours. Insurance company was closed and I was…read morecharged $170. No large amount but my co pay was $25. So now I have to wait 6-9 weeks to get a refund. Unacceptable and the flat rate of $170 needs to change. No one should have to pay a blanket payment for the visit. All insurance is different shame on you!! Front desk was rude and unprofessional about the payment. Office was clean and the appointment time was accurate.

I reserved my spot online for 2:02pm even though when I called it said there was a 1 minute wait. I…read morealso did my registration forms online. I arrived around 1:55pm to check in. The lobby area was clean, had tissues and hand sanitizer available everywhere and also had a coffee/tea machine. There was one woman already waiting in the lobby when I arrived. The medical assistant took me into a room at 2:12pm and took my vital signs and triaged me for the reason why I was there. The nurse practitioner came in at 2:24pm and discussed the problem. After she assessed me, we came up with an appropriate treatment plan and she sent my prescription electronically to the pharmacy. There was no need to draw labs for my visit. I was out of there in less than an hour and left at 2:40pm to head to the pharmacy. For the most part, check in was smooth and the staff were nice and professional. What I did not like was that when the receptionist took my copay, she signed me up for automatic future payments on my card without asking permission to do so. I signed into My Chart and removed it.

My 18 year old son went to the Memorial Herman Urgent Care clinic alone. The medical provider…read morefailed to complete a full clinical evaluation based on the symptoms of congestion and head ringing. No temperature was taken, no ear examination occurred, and a COVID test was not performed. The provider only took his blood pressure and took a flu test. As a result his symptoms progressed and the next day I sent him to Texas Children's Pearland Clinic where he was quickly diagnosed with an ear infection. In addition to the poor care, the front desk clerk failed to process his PPO insurance. She instead charged him as self-pay even though he provided our my insurance card. I am now disputed the card charge. I will never trust my children at this clinic again.

Dirty sheets. Dr.pauk is very rude. Doesn't listen or assess patients well. Seems like he just does…read morewhat the nurses tell him to do. He doesn't seem all there.

It's that time of year.... If you have kids you know exactly what I mean. I paid a visit to this…read moreemergency center upon my daughter spiking a high fever and vomiting. We appeared to be the only patients at the time so service was quick. When I initially pulled in the parking lot I thought they were closed. It's pretty dark from the outside looking in. So glad they weren't, to avoid any delay in care.. Nonetheless, staff at the front desk immediately greeted us and inquired about what brought us in. I appreciate the registration form being very short! The wait was brief. Our first nurse came out to welcome us back to the care area. He listened, educated and provided good care. The doctor was professional, attentive and made my daughter feel safe during exam. Unfortunately, the second nurse that came rushing in didn't even introduce herself. Her back was turned to us as she gathered supplies, so while she did that I asked how she was doing? I looked at her badge when she turned around and made conversation before she was to provide any care for my child. The nurse's bedside manner then got a little better. Not much. I appreciate her informing us of the wait time with the plan of care though. Overall, I received good care during the visit.

Excellent doctor. Very thorough and caring. The best. She does not miss a beat when it comes to…read moreyour health.

My wife and I have been going to Dr. Gerteisen, Dr. G, for the last few years. She is the most…read morecaring and compassionate doctor that I have ever seen. She asks a ton of questions not only to address your health concern, but also to get to know you as a person. It is uncommon to find a doctor with such a relaxed and warm bedside manner. She is an absolute diamond of a doctor. The office is clean and modern. There is plenty of parking all around the building. It is located right off 518 and is easy to locate. The staff is friendly and receptive. There is usually very little wait time. The office uses the MyChart ap to help you stay in contact with your doctor. Dr. G and her staff usually respond the same day or the very next day. You really get the feeling that she cares. She never makes you feel like you have a dumb question. She does not have the doctor complex that you usually see form other doctors. She is not only the nicest doctor I know, she is one of the nicest people I have been fortunate enough to meet. Dr. G spends so much time one on one in the room with you that there is absolutely no feeling of being rushed whatsoever. You feel like you are catching up with a friend more than talking to a doctor. I wholehearted recommend Dr. Gertieson to anyone looking for the last doctor they will ever need. My only concern is that too many people will find out how wonderful she is...and I then have a problem getting an appointment. With warmest regards, Dr. Jeremy Chance If you don't believe me...call me. 713-927-7238 (cell)

Everyone very friendly and professional highly recommend Dr Nathan, I send all my friends and…read moreclients to this location. In & out fast service I never have to wait. 5 stars.

I have been going here for 2 years and feeling so much better. I have lost 53 lbs so far.Nathan is…read moresuperb and truly cares about me and his other patients. Tory, Marisela and the other staff are great and friendl. Thanks for all that you have done for me ! Thanks! Bobby W.

Not gonna try to be negative, but here goes. So i went to this doctor office pliantly of times. and…read moredid clinic trail research once in awhile. with one of the other doctors they have. so far it was great. but something that day i went on Monday. the main doctor is great no problems with him. just his doctor staff is really bad and wanting to rush everything. i would say go to other locations that this doctor has. i had great experiences but this location isn't one of his best ones. i personally feel the doctor i had for the clinic trial was a friend of a friend type doctor how he got his job at that place. everyone here putting 5 stars are maybe family friends.

Horrible horrible horrible! Went in on Thursday because I was feeling shitty with swollen tonsils…read moreand possible strep throat. Was hoping to get some kind of antibiotics instead all they did was MAKE me take a Covid test (I have NEVER had one before) which I didn't want, but was feeling horrible so I just did it since it seemed like I had no choice. After that, they took blood samples and didn't even tell me that it wouldn't be back till possibly NEXT WEEK! So here I am now, back to square one after spending time and money here. This was my regular dr but I can assure that was my last time stepping foot there. They just want to get paid, don't care about your health!