Nobody wants to get sick while out of town. But this place was amazing…read more Due to my health condition giving me constant UTI and kidney infections, I knew it was time to go in and get antibiotics. They have a private parking lot (with tons of up close parking) When I walked in I was the only patient in the waiting room, Maddie immediately was concerned (she was working the front desk taking all the information) she told me I looked like I was in excruciating pain and was genuinely concerned. I explained to her what was going on, and she said she would have to check with the doctor if they would even see me or send me to a Hospital. Not even 2 minutes later the doctor came out and I explained everything to her, she told me 100 percent to come on back and she would see me. I was then taken back to the exam room and Camille took my vitals. She commented on my heart rate being really high and how I looked really uncomfortable, she was extremely genuine talking to me. I know every doctor and nurse usually say things like this, but when Camille told me she wishes she could help take my pain away and hopes I get better soon, I could tell she really meant it. megan jendrossek, the provider that saw me, was extremely helpful, down to earth and sincere. This is the first time in a long time that I've been to an urgent care / hospital where it didn't seem like a factory. It actually felt like they cared. I have no idea why this place has such a low rating. This place went above and beyond and they even called me the next day to check on me. They asked how I was doing and if I had any further questions. They were extremely warm and professional. the provider, megan jendrossek noticed my dad in the waiting room and asked if she could talk to him and thank him for his service (noticed his military shirt) and talked to him for a bit and how her father did 30 years. So she was extremely friendly and personable This place literally got me in and out of here in about 45 minutes IF THAT. It was that fast. They knew I was heading out of town with my dad for two days and needed antibiotics ASAP. They sent it to the fastest pharmacy they knew and we were on the road within 1 hour total. (Thank you to mikes pharmacy for getting me my medications ready within 15 minutes) 10 stars for Maddie 10 stars for Camille 10 stars for megan Thank you, for taking care of me. I 100 percent recommend this place and will return whenever I'm at my dads The exam rooms were nice size, they were clean and the bathroom was clean as well. The chairs in the waiting room were really nice, they take a bunch of different insurance's, they listened to my needs instead of just sending me to the hospital. This location also serves veterans (instead of veterans having to go all the way to the VA)

The office experience was quick and kind up front. The care quality was fast. The type of care I…read morereceived was genuine and listened to my concerns. I would recommend this business and will be coming again. The doctor or nurse that saw me was professional and empathetic to my needs at the time.

Had high expectations due to the numerous positive reviews…read more I walked in to be seen on a Thursday morning. The front desk was fine, doing her job in having me fill out all the registration paperwork. The nurse/MA/whoever it was because she did not introduce herself was a little distant - instead of calling my name to get me seen, the greeting she had was "Are you ready?". She was doing her job, taking my vitals and asking me triage questions. The nurse practitioner who saw me was nice. She took the time to listen to my etiology. However, it took quite a while (about 20 minutes) for her to get back with me to explain my diagnosis and treatment plan. All in all, I find other urgent care facilities more efficient and friendly than this one.

My husband went in with chest pain and flu symptoms. Confirmed he had the flu. Initially didn't…read morewant to prescribe anything and didn't do anything for the chest pain other than get an xray if it doesn't go away. This used to be my go to place but not anymore. Two days later we were in Patient First where he was diagnosed with pneumonia as well.

I really like this Patient First! I usually go to the one in Bowie but this one is closer for me…read more Everyone was warm and took my concerns seriously. They always lead with the happenstance that there is a long wait. However, they move as quick as they can. I did have a long wait but they were able to handle my problem quickly. Patch me up, provide me with antibiotics and pain meds, and send me in my way home. Doctors and PAs provide great recommendations and actually care about you as a whole. No racism or prejudice. I appreciate this location! I would definitely go back. They are my hidden gem

I've been to the patient first twice in the last month. Everyone I interacted from the front office…read moreto the nurse to the doctor was fantastic. Thank you for taking such great care of me. I haven't been that sick in a very long time.

The practice has gone down hill, the wait was over 3 hours to be seen. I will never go here again…read more Might as well go to the emergency room at the hospital if u want to wait this long.

I brought my toddler in for ear pain. I was told by one of the doctors that she did not have an ear…read moreinfection but a build up of wax (I've never been told that by any doctor she has seen). The doctor proceeded to use a spoon like thing to scrape wax out of her ear. Now my not even 3 year old has a ruptured eardrum and that isn't something that just randomly happens. On a positive the office staff was very pleased.

Setting up appointment was a breeze. I was received warmly and treated very courtesouly via staff…read more The NP diagnosed my illness quickly and called in a couple of prescriptions for me. I'll note that I use a competing pharmacy, but that wasn't a problem, at all. In and out quickly, treated nicely while there and most importantly, the diagnosis was correct and was treated successfully. #winning I highly recommend this RediClinic.

easy to get an appointment online, very friendly & professional NP explained everything thoroughly,…read morequick & easy way to get a flu shot

We have been coming to this urgent care ever since it opened year ago. Thankfully not that…read morefrequently, but often enough to get a good sense for the quality of service. The team is efficient and responsive. They provide good quality care and even when they are busy you get seen very quickly. There is a Harris teeter pharmacy and a target nearby which is convenient if you need supplies/medications. Street parking is sometimes tight, but there is a parking lot around the corner (if front of 7/11 and qdoba).

I think they keep advertised low wait times by only taking certain number of patients. Despite…read morebeing an "urgent care" I was turned away when I tried to walk in at 11 o'clock on a Tuesday because there were two other patients and only one provider. Really disappointed. The receptionist sent me to a Patient First instead. I will wait longer but at least they will see me. Given the reviews and how close Priority Care is to my home I was really hoping for more.

At west street medical they offer the best care. They are the most friendly and professional…read more Could not ask for better care.

This apparently is not an Urgent Care clinic. Door was locked at 1:45 p.m. Friday afternoon. No…read morenotice no signs saying they're open later.

Hello. Just wanted to share a positive experience (with negative test results)…read moreSunday, late afternoon I was having some dizziness & nausea. Because i'm a caregiver for my grandkids and foster children, i decided to take advantage of being tested . Went to First Call in Gambrills ( previously known as Chesapeake Ergent Care, w/same contact info) They were incredibly well run. -Open 7 days! -no appt needed -wait in-vehicle -lines are outside -Rapid & send out test -Test was not painful, just a bit uncomfortable The swab seemed to be flexible -even with a double line of 12-15 cars, it was well organized, supervised traffic director, smooth process, and a bit over an hour total time spent there ! After some of the negative stories of the process .. I was surprised.

Writing this as I'm in my exam room after and hour wait. I still have yet to be seen my someone and…read morethere was a maximum of 3 patients in the waiting room, one being myself. I can't believe how slow things are running, I've never experienced these kinds of wait time with any urgent care. This is horrible customer service and patient care. Only one single employee even addressed the wait time. I came here thinking I would get more help than from a CVS minute clinical but I was wrong and will never come back here again. The only upside is that everything is great and very clean.

Nobody was there when we arrived, but there was no indication that they were closed. Per the online…read morehours they should have been open for several more hours. I called and was sent to voicemail, so left a voicemail. I received a text six minutes later that said only "Sorry not available. Try patient first on west st in Parole". Beyond the terse & unhelpful tone of this text, my voicemail stated explicitly that we had walked; we had no way of getting to another urgent care, especially not that far away. My main frustration is the absence of any indication that they were closed and their failure to pick up the phone, even to put me on hold.

I didn't think it was possible to get worse than the in-office experience at Patient First--until…read moretheir "Customer Service" center called me this morning. Speaking with Kathy Frank only confirmed that this is a systemic issue. Instead of addressing the problem, I was met with an argumentative tone and told they "see 800 patients a day," as if that excuses poor communication. We're talking about a $130 bill--yet instead of clearly communicating with patients, their process appears to push accounts toward collections. That's not a one-off mistake. That's a broken system. If your credit rating matters to you be very careful this with provider. I'll be finding a better option for my family.

19 years old had to leave work early and went to the nearest urgent care near me honestly checked…read moreme in fast and got me in a room fast , medical assistant was amazing and as well as the doctor very nice man i felt safe and comfortable here no need for bad reviews better the ones in annapolis if i'm honest

My family and I have only had good experiences here. They have great hours and we've never had to…read morewait too long. Went in late on a Sunday with a broken toe when no one else was open and was well taken care of and given recommendations for specialists.