If I could give zero stars, I would. My entire experience with Dr. Singh and his team was an…read moreabsolute disaster from start to finish. I scheduled an appointment only after explicitly confirming with the staff that the doctor could refill my medications. I had just moved to Virginia from Florida on short notice to care for my mother after her heart attack, and I explained clearly that I didn't have a primary care provider here yet and urgently needed my routine prescriptions refilled. The staff assured me--100% guaranteed--that the doctor would take care of it. When I arrived, Dr. Singh immediately told me that his team had "misinformed" me and that he would not be prescribing anything. These are basic, standard prescriptions, that i've been taking for 10 years. I had sent them my medical records and doctor notes ahead of time. Not only was my time completely wasted, but I then received a $150 bill for an appointment where I was essentially bait-and-switched and left without the care I was promised. When I called to address this, the woman who answered the phone was shockingly unprofessional--talking over me, raising her voice, and treating me with outright disrespect. I've never dealt with a medical office that showed such little empathy, professionalism, or basic human decency. I rarely write reviews, but people deserve to know what they're walking into. This office is clearly more interested in billing than in providing actual patient care. Save yourself the frustration and go literally anywhere else.

Awesome urgent care location! I called and was going to arrive at 5:23 but I did not realize they…read moreclosed at 5:30 - they still told me to come on the phone even though I'd arrive only 7 minutes before they closed for the day. When I arrived I was greeted with friendly staff that quickly processed my info and then was seen by Dr. Singh - he was excellent, knowledgeable, and good bedside manner. I was able to get an X-ray done, and Dr. Singh called me after hours to give me an update on the radiologist report. Overall fantastic experience, I will be going here again for any urgent care needs!

Lisa is fantastic. Have been there for both my kids and husband as well. She is very helpful and we…read morego there because we dont have insurance.

I visited this place today for a very painful bump on the lip. The main issue I had was an…read moreexcruciating pain. The wait was very long probably due to short of doctors. To my surprise I was seen by a very young Physician Assistant ( PA), not a doctor. I was surprised because the reception never told me I would be seen by a PA , not an MD. But I paid for a Doctor, not a PA. The PA was very kind but appears definitely lack experience. She was not sure what my issue was. I explained to her that I was in excruciating pain. After back and forth ( probably she checked with or called a doctor),She gave me a painkiller shot that was supposed to last at least 4 hours. But my pain excruciating pain returned in less than 2 hours. I felt cheated. The reception lady could have been more welcoming too.

0 stars: TERRIBLE SERVICE: Formal Complaint Regarding Patient Treatment and Service - September 7,…read more2026 I am submitting this complaint regarding the treatment I received at Patient First today. I arrived at approximately 11:47 a.m. because I was extremely ill. I registered upon arrival, had my vital signs taken, and completed COVID, flu, and strep testing, all of which occurred before noon. I was then waiting in my vehicle, as staff were aware that I was outside. At approximately 1:12-1:15 p.m., I realized that my tracking number had been passed over. I went inside after watching multiple patients who had arrived significantly after me being taken into treatment rooms. When I brought this to the staff's attention, I was told that the patients who were taken before me were more severe cases. Based on what I personally observed in the waiting area, I did not see any apparent medical emergency or condition that would explain why I had been completely skipped in the queue. I understand and respect that medical facilities must prioritize truly emergent cases, but no one explained to me that my position in the queue had changed or that I was being intentionally delayed for a medical reason. What was particularly troubling was that the staff knew I had been skipped and did not acknowledge or apologize for the error. Instead, I was placed in a treatment room at the very back of the facility and waited approximately another 20 minutes before the physician came to see me. When I asked the physician, Dr. K, what was happening and why I was still waiting after being there since approximately 11:47 a.m., I was met with an unnecessarily dismissive and defensive attitude. I was told that the other patients were more critical than I was. I found this explanation both inappropriate and inconsistent with what I had personally witnessed. I was already extremely sick (Covid test was positive) and had come to Patient First seeking medical care. I should not have had to repeatedly question staff simply to find out why I had been skipped. I was also very uncomfortable with the conduct of the nurse who had initially processed me. After the situation became apparent, she would not make eye contact with me and stood in the room with her back toward me. Rather than acknowledging the mistake and apologizing, I felt that her behavior was dismissive and unprofessional. I am also concerned about the handling of my prescription. I understand that mistakes can happen, but the prescription was sent to a pharmacy that was already closed. Given everything that had occurred during my visit, this was extremely frustrating and left me without an immediately accessible prescription when I was already very ill. My concerns are therefore not simply about having to wait. They are about: * Being skipped in the patient queue despite having already registered and completed my initial testing. * Patients who arrived substantially after me being taken into treatment before me. * Staff being aware of the situation without acknowledging or apologizing for the mistake. * The physician's dismissive and inappropriate response when I asked a reasonable question about my care. * Being given an explanation that did not appear consistent with what I personally observed. * The nurse's unprofessional demeanor after the error occurred. * A prescription being sent to a pharmacy that was closed. I expect Patient First to investigate this incident, including reviewing my arrival time, registration time, testing times, tracking/queue records, room assignment, and the times that other patients were taken back for treatment. I would also like the office manager to address the conduct and bedside manner of the physician who treated me, as well as the conduct of the nurse involved. Patients who are sick and vulnerable should be treated with professionalism, courtesy, and basic respect. I am requesting a written response explaining what happened, why I was skipped, and what will be done to prevent this from happening to another patient. This experience was unacceptable, particularly while I was already extremely ill and seeking medical care. UPDATE: As of 4:30 p.m. today, I still have not heard back from Patient First regarding my prescription being sent to a different pharmacy, nor have they responded to any of my concerns about what happened during my visit. They close at 6:00 p.m., so I am still waiting for someone to take responsibility and address this situation and get my meds. This level of disregard for a sick patient is completely unacceptable. The way I was treated today was unprofessional, dismissive, and, in my opinion, completely inappropriate for a healthcare setting. Patients deserve better than this.

I've been here several times now, and I am so grateful for this urgent care! They come in clutch…read morefor sports physicals (very reasonably priced because they don't mess with insurance--we only payed $25!). The doctors and nurses have always been helpful and kind, with excellent bedside manner. Reception staff also friendly, and I am always able to get in without a long wait. I've taken several of my family members here--honestly more often than the regular pediatrician just because it's easy and close. Highly recommend!

Super long wait times even with an appointment. Very wrong diagnosis on two separate occasions…read more Recently diagnosed my toddler with an ear infection and they had rsv and no ear infection (was checked by multiple doctors that confirmed his was was just fine). Rude doctors that are quick to rush you out and judge you.

DO NOT GO TO THIS HOSPITAL/ER!…read more We took our 3-year-old to the ER after he started vomiting from eating fish, and the experience was incredibly frustrating from start to finish. I understand ERs can get busy, but this felt extremely disorganized and unnecessarily time-consuming. 11:07 PM - We arrived and started registration. 11:15 PM - Our son was called back for initial screening (weight, blood pressure, oxygen level, etc.). 11:20 PM - We were sent back to the waiting room and told they were cleaning a room and it would be about a 15-minute wait. 12:10 AM - After waiting nearly an hour, we spoke to staff and explained that we had an infant and another toddler at home with a neighbor and needed to either be seen soon or leave. 12:15 AM - We were finally placed in a room, but the nurse informed us there was only one provider working that night and she could not give us any estimate on how much longer it would take to be seen. We explained again that we had other young children at home and could not stay indefinitely, so we decided to leave. As we were checking out, the receptionist asked if we had seen the provider yet since we had "just gone back." We explained the situation, and after speaking with the nurse, he told us the provider had already gone into the room but we were not there. 12:30 AM - We rushed back to the room, only to be told the provider had moved on to another patient because we weren't inside when he stopped by. 12:59 AM - The provider finally came in, listened to our son's lungs, checked his stomach, and said he seemed to be recovering well since he was sleeping comfortably. He told us he would provide a dose of medication for the night and discharge us. 1:00 AM - The provider left to get the medication and complete discharge. 1:15 AM - After another long wait, we asked the nurse what was taking so long. We were told the medication request was waiting on pharmacy verification. 1:30 AM - A nurse finally brought discharge papers and told us the prescription had been sent to our pharmacy for pickup the next day. We explained that the doctor specifically said he would give us a dose for the night before discharge. She apologized and said she would check with the provider. At 1:45 AM, after hours of waiting for what should have been a very quick visit, we were completely exhausted and left without the medication dose. I understand ERs prioritize critical patients first, but the communication, delays, and constant back-and-forth made this experience far more stressful than it needed to be -- especially with small children involved.

My wife's MRI was scheduled for 8:00 AM. Instructed to arrive at 7:30 AM. After more than an hour…read moreafter arrival - no one has seen her. Someone did come to see her and explained they were busy with another patient.

I've been going here for several years, to treat a persistent anemia, involving IV infusion of iron…read morewhen my levels get too low. Dr. Kula, my hematologist, is not only incredibly calming, but her problem solving resulted in me getting an actual diagnosis after many specialists and diagnostic tests showed no specific cause, despite how thorough the other specialists as. When I first went to Dr. Kula, I was frustrated and worried and she turned my worries around, telling me we would get a solution. She seemed attuned to me, kmoldgable about my case, and was incredibly efficient without me feeling as if I'd been rushed. After ten months of testing, I was so relieved to have an answer, and four years later, Dr. Kula still inspires my complete confidence. As we all know, the doctor is only a part of the process, but in this case, the entire staff, from front desk, to nurses, to techs, have all been fantastic. No huge delays in appointments. In fact, I think every single appointment has run a few minutes early. Questions and concerns are answered in detail, blood draws are painless (no, seriously!) and it is great that they have an in-house lab, so in the short few minutes between blood draw and appointment, the doctor has updated and to the moment red and white counts, etc. I've spent most of my time in the infusion center, since my iron replenishment is usually an all-day affair, and this has allowed me to meet some great folks, as well as being able to observe the flow of the infusion area. The infusion area is one big room, with a nurses' station at one end, several offices, including scheduling, I believe, scattered throughout. On one end of the room is a smalll kitchen area with soft drinks, animal crackers, and the like, for patients and caregivers alike. There are two bathrooms, very clean and well appointed. Patients and a caregiver for each, if the patient has brought one) sit across an aisle, and the chairs are close enough to foster communication, if desired, but far enough apart to offer a bit of privacy. There are several televisions suspended above each row, but I haven't seen them turned on at any time. There is a good selection of magazines, and also a bookshelf where you can take or bring a book to donate. There are mostly adult genre paperbacks (mysteries and romance). Most patients seem to be on their tablets during their infusions, utilizing the wi-fi, which is at perfectly reasonable speed for web surfing. As I haven't tried streaming on the wi-if, I can't comment on how that speed might be. The infusion center is sunny and pleasant, and the nurses are thoroughly and wholly patient focused. Nurses are assigned to a "row" of patients seated in chairs across an aisle from each other and the nursing staff freely offer an extra hand if several patients need assistance at the same time. The nurses in this section are so soothing, explaining every step of the process and how long each segment is expected to take. While side effects are mentioned, they aren't emphasized, and through the process, the nurses were always only a few short steps away. If you'll be there for some time, the center is very centrally located, with a large Wegmans grocery store a short distance away, among many other shops.

You know when you first arrive in a new clinic, they have you fill out all these questionnaires…read moreabout your past and your health? In my experience, it's usually not thoroughly read. But this is not the case with Dr. Kula. She was very detailed and asked all kinds of questions about every line I answered on that form. I think we spent at least 30 minutes just talking. My first impression of her was great. She made me feel very comfortable and she answered all the questions I had. So far I haven't had any bad experience at this facility. I would recommend anyone to Dr. Kula if you're looking for a hematologist in this area.

This is the group you want to be with. The people leaving negative reviews about this practice…read moreclearly haven't experienced the kind of care you receive at a larger, impersonal office. Our children have been patients at two of the "top-rated" pediatricians as we've moved over the years--and this is the only practice where you're truly treated as a person, not just a number. If you're looking for speed and convenience, you can always go to an assembly-line pediatrician. But if you want a true care team--literally two doctors who will know your children by name, provide thoughtful and individualized treatment, and actually keep you informed--this is the place for you. When I first called, Anastasia let me know they're a smaller practice. So yes, I may wait on hold for a couple minutes while they're helping another patient--but I'll take that any day over the rushed, impersonal care we've experienced elsewhere. At the other offices, they'd order multiple bacterial infection tests based only on symptoms I described over the phone--without even seeing my children. That's not care--that's just billing insurance as quickly as possible. Sky Valley is the complete opposite. Here, they take the time to listen, assess thoughtfully, and treat your family like their own.

Best family practice I have been too. My whole family sees Dr Bruce. She takes her time and makes…read moreyou feel at ease. The front desk staff Lauren is pleasant and always so helpful. Thank you.

Type of visit was for a PCP visit. Care was amazing and so was the service. Facility is top notch…read moreand very clean. Ladies at the front of the facility are very knowledgeable and make the typical office experience pleasant. Glad I have this facility to get my care from Kaiser Permanente.

I recently visited the Kaiser Permanente facility off of Heathcote Blvd. in Haymarket - twice - for…read moreboth of my COVID-19 vaccination shots. Both appointments were on a Sunday. For the first shot, I walked right up to the front door, was greeted by a nurse - who asked you a few questions and took your temperature with a scanner. Then I passed inside, was greeted by another person who verified I was on the appointment list, and was then sent to registration. After that, I was sent upstairs to get in line for my first shot. There were three people in line in front of me to enter the vaccination room. The nurse who administered my shot was very nice. I made sure to thank her for her dedication in helping keep us safe. Afterward, I sat in the waiting area to make sure there were no complications - and I was out the door. Total elapsed time from entering the front door: 33 minutes. The second shot was scheduled for Easter Sunday. When I arrived, there were two lines to enter the building - one line for "first shotters"; and a second line for "second shotters." A security guard directed me to correct line - which went all the way to the back side of the building. It took 1 hour, 10 minutes from getting in line - to entering the front door. But once I got inside the front door, it went pretty fast. There were only two nurses administering shots this time around. Apparently, because it was Easter Sunday, they were having some staffing challenges. Only about 35 minutes the second time around (after getting in the front door). Everyone was very nice and professional both times! Great job! #KaiserPermanente

Ok my biggest complaint here is the amount of time you have to wait for a simple sports injury. I…read morebrought my daughter here with an injury after volleyball to her thumb wanted to ascertain whether it was broken or not. Two hours later, they haven't even looked at her x-rays. In my opinion, they should have a PA and a nurse that handles only sports injuries that kids are gonna be coming in with this year now that they're back in school they should be getting them in and getting them out quickly effectively and efficiently. Rather they make you move from one room into a big waiting room while they take their time looking over your x-rays and find you to give you your results and you're align with people that have had strokes and more serious conditions. It just doesn't make sense to me from a priority perspective. They should have a separate person handling just sports injuries, not head injuries, arms toes, wrists you know simple stuff.!

Just a heads up.. if you go in bc you think you're having stroke symptoms and the ER Dr tries to…read moreconvince you not to stay for the MRI... stay. I left and actually had a small brain bleed. Just an FYI

We love Dr. Macky and Dr. Shanishan. Both of my children have been coming here for the past two…read moreyears, and I couldn't be happier with the care they receive. They are excellent communicators and very reassuring throughout the process. I also truly appreciate their the office quick responses, flexibility, and how responsive they are on the patient portal. Thank you.

Our family is so thankful for the team at Milestones. They always take their time with my kids and…read morenever rush us out. They answer any questions I have whether it's via portal or in person or on the phone. They care deeply about their patients.