The Dr here was truly great... I wish I remembered her name! I went in with my child and they…read morehelped so much and put me and her to ease. I know it was a busy time-we waited a few hours but it was urgent and I was just glad they got me in-helped with care and kindness-What a relief. Thank you!

If you make an "appointment" online there's no guarantee you will be seen at that time. The only…read moreguarantee is that you will be seen sometime before they close. I waited 90 minutes after my time slot only to see someone who asked for my entire medical history before their PA would see me some time later. They could not tell me how when that would be. Just sometime before they close. This Med Express facility is now operated by Bon Secours, and apparently they do not have patient records from Med Express, Sentara or UVA. By contrast, Sentara's Urgent Care on High St was able to see me immediately, had access to all of my medical records and the care was excellent.

I came in on a weekday at lunchtime and there was only one person working the front office; there…read morewere a lot of people in line to be checked in. Don't get me wrong, the office assistant was delightful and was doing everything in her power to get folks in. But in the 20 minutes I waited to check in, about 6 people left due to the wait time. Luckily, I had an appointment and was seen soon after I checked in. The nurse was a little abrasive, but I can empathize that it was a stressful day for them. Understaffed, and long waits with no appointments - be warned. A 3.5 rounded down.

Packed and not organized. Not enough staff. Maybe a bad day for a visit. Not good. Sent us to…read moreanother care place.

I have never had a problem with this Clinic or the people that work there, and I have been going to…read morethem since they opened. My PCP is always too busy to see me within two weeks. They can be crowded but that speaks highly of them.

Awful place do not care go anywhere else they treat you like a pos not a person .If your…read moreexpectations are to feel any better your sadly mistaken. They could care less if you hurting there leave you in the same condition as you came. Ive been to vets that treat the animals better!!!!

Best Urgent Care EVER! Thank you staff and Dr James for taking care of our small issue with…read moremedication! Go Dodgers!

From the owner: Urgent Care offers fast, walk-in clinics -- no appointment needed. Plus we are open late, so you…read morecan come in when it's best for you. Consider Urgent Care for needs such as: When you or your child feels badly - cough, cold, flu, stomach bug; When your head hurts - sinus infection, ear infection or pain; Non-life threatening injuries - broken bones, fractures and cuts; For cuts, bumps, bruises, bug bites and stings X-ray and Lab on-site.

After a hernia repair with complications and fever, I decided to go to Urgent Care vs. the local…read moreER. They were busy, but everyone was polite and professional. Once the NP came in and viewed the area(s), I knew I had made the best decision; I only wish I had done so sooner. She addressed the situation, called the prescriptions into the pharmacy, and walked me step by step to apply the medications. I still feel like crap, but better than I did yesterday. Thank you, AUC

After coming here for the last 2 years to receive a simple physical for professional fighting, I…read morewas today turned away and told that the last 2 years were a violation of their policy... simply because the same doctor wasn't there. I had previously called to ensure that said doctor would be there, only to be rudely told they can't say when a provider might be present. It's a simple sports physical that takes 15 mins tops. They literally JUST did a physical AND an EKG at the end of April, no problem, but suddenly it's unacceptable. The staff was nothing but rude, and I would HIGHLY recommend choosing a different location to receive services from.

I went there on a weekend evening, and they still took time to see me. I had a complaint that…read morebothered me for the last 24 hours, but it was not at the Emergency Room level of risk. Dr. Alykhan and his assistant were thorough and professional. He took time for a full exam. I am pretty experienced with seeing doctors and I would rate this as excellent care quality. I recommend him.

Arrived at 10:02 happy to be one of the first ones there (2 people ahead of me plus one being seen…read moreby doctor already) only to be dismissed by front desk saying she'll be with me shortly and to take a seat. By 10:45am after sitting and witnessing the clear incompetence by the front desk lady whoseemed overwhelmed by simple tasks like making a photo copy I decided to leave and not waste any more of my time time. Considering it is an urgent clinic and not even being checked in for 45 mins on a non busy morning i felt like I needed to share this experience. Thankfully my condition wasn't too serious. Surely the doctor is wonderful from what I read but he needs a front desk coverage that mirrors his professionalism and skills.

All staff professional and responsive, informative and caring, all questions from patient answered…read morewith patience and tailored with adequate detail.

Well. I thought that I would have a higher review for this place. But unfortunately I don't at this…read moretime. Which is unfortunate due to my first visit being amazing. I was in some pain and needed to see someone. I spoke with Michelle( I think her name was) and was very pleasant and kind on the phone. I get there and the provider was just as kind as Michelle. That day, Michelle was working as; Medical Assistant, Lab Technician and receptionist. Which those are 3 different jobs btw. I needed some lab testing and they were very gentle despite my situation. Then- this is where it kind of went down hill. I was summoned to come back due to an "error" with the lab. I was very hesitant as this was very painful procedure. It was a different provider and this one - not so gentle hands. I was ready to walk out. I was in tears in the exam room from so much pain. I could hear the assistant apologizing profusely while I was laying on the bed. Not to mention this provider opens the door while a male was standing at the door while I not fully dressed. When done, I walked out almost in tears. During this. They have an option to text a number. Forget that. I have been texting them questions since July 7( now July 13) and YET no answer. So don't bother with that. To make matters worse. I get yet ANOTHER call saying the lab messed up my SECOND sample and had to come in again. I cried. I said so your lab messed up a second time?! I get there- very unhappy. I'm irritated at this point. My original provider comes in. I made a comment about this being the third time and she was confused. Apparently it was NOT documented that I came in the previous day to take samples so the employees the next day weren't aware. Imagine my relief but extreme frustration. Still waiting for confirmations and questions. So I'm really disappointed in this place. I was very pleased with my first visit. But I don't know.

Everyone that I encountered for my visit and testing were very kind, professional and worked with…read morecare. From reception to take-in, nursing staff and the doctor I met with, all we great and the time frame was very good between the different procedures I needed. I was in and out in short time, unlike the 5 hour wait time I experienced at a larger hospital here.

The ICU unit is beyond wonderful. The Doctors and Nurses are absolutely incredible. They are on…read moretop of everything with the patient and keep the family updated. I cant say enough about all of them. Great place to be if you need to be in ICU.