Very nice people that work there, was very fast and kind. They explain everything about you…read moreillness. My place to go.

I typically only post positive reviews. This place is an absolute FRAUD for my fellow veterans…read more They say they are a VA Authorized clinic. I am a 100% service-connected veteran. They told me my services were free then sent me a bill for $400, claiming the VA "didn't authorize it". Which is impossible for a 100% service-connected veteran, if this is truly a VA authorized clinic. Go at your own risk. Fraud.

They let you schedule appointments online, you can track the waiting list online, they see you…read morequickly once you get there. This is the Uber of urgent care...elevating the experience is LONG overdue.

I went in because my daughters earrings were stuck in her ears. The nurse, Stephanie, said we…read moreshould clean it first, which we did and she asked me to clean one ear while she was working on the other one, she was able to remove the earrings but said she doesn't think there were any backing and they might have fallen off. She didn't even bother to feel it further or even use a flash light to examine further. my daughter was still complaining of pain and at night time we used a headlight and carefully looked at her ears and was able to remove the plastic backings. see attached. I really was not impress with her service

Really you have a phone number and the IVR does not get to customer service. So when I say customer…read moreservice or operator 3 times IVR rudely says can't understand you and hangs up. This is the type of business you care to run? A potential customer will now look at other venues and not drive 7 miles out of his way to be at your location. You just lost a potential customer. Not that you care!! All I wanted to know if you did rapid covid tests.

This urgent care medical staff is absolutely re rude, do not take time to listen to patients health…read moreconcerns and have no respect for what you know about your own body and allergies you may have. The Dr (when there) Dr Johnson so&so ... has no time to listen - speaks in a condescending manner - as if to say "I'm God" and you? you're just the person who pays me to forget that I took an oath to "First do no harm"... " If you don't mind any of this then by all means - go there and quite possibly be mistreated - at best. I wouldn't take my dog there... because I love my dog.

We had a really good experience at this urgent care. You can either walk in or check in online,…read morewhich helps a lot to reduce waiting time. Once you check in, your name is displayed on the board in the waiting area, and it keeps updating as patients are being called--very helpful and organized. We visited for my younger one, and luckily there was a pediatrician on duty. She was incredibly patient, took the time to listen to us, understood the severity of the situation, and focused on easing his pain rather than rushing through the visit. I had prepared my son in advance by explaining what to expect in a fun, lighthearted way, and the doctor matched that energy perfectly. She played with him, kept him calm, and gently took care of the issue. He didn't cry at all and came back home happy and relaxed which says everything as a parent. Tip for parents: definitely check in online, especially when visiting with kids. Waiting can be hard for them, particularly when they want to walk around or play. Our total wait time was about 50 minutes since it was a walk-in, but the care we received made it worth it. Overall, a comforting and well-managed urgent care experience, especially for families with young children.

Omg! What a terrible experience. I thought I was back at the VA. I was not even examined by the…read moredoctor. He already had a diagnosis before examining me. The doctor kept looking at my wife instead of myself (the patient). The nurse scuffed at me when I asked a question. We are visitors to Michigan. They asked what PHARMACY we wanted. We told her we were not from here, and she said what pharmacy? Rather than suggesting one.

Everybody here was extremely nice! Little to no wait time, and pretty fast when it comes to getting…read moreyou out of there.

I had a localized post operative infection, wasn't very severe and there was no abscess. I had a…read morelow grade fever (under 100°) and I had my surgery 2 weeks okay sou incisions are pretty healed up. My surgeon told me to go to an urgent care since it wasn't severe and didn't require an emergency room visit. This urgent care turned us away because they don't do "post op infections" because they can't take my blood. I had no symptoms indicating they needed to take my blood, it was just an infection that antibiotics would have helped. I called other urgent cares and they said they had no idea why they turned us away. I had to go to an emergency room which was considerably more expensive. 1. they didn't do bloodwork because they didn't need to 2. they literally just looked at it and gave me antibiotics. I tried advocating for myself but it feels like my words went in one ear out the other because they didn't even respond to anything i said, just that they can't treat infected wounds. Not trying to be accusatory but my surgery was top surgery as I'm trans, and I'm also quite visually trans. Once I told them the procedure it felt like they already made up their minds. Anyways, if you notice you have a minor infected wound, don't go here. Seems like all they know how to do is treat a cold.

New facility is amazing . The staff is great !!! I switched all my medical needs to this location .read more

Absolutely love this location! And not just because it opened up a half mile from my house. It…read moresaves me from going to West Bloomfield or downtown. I have not had a bad experience here i over 2 years. I have been here for emergency treatments and regular testing. All the staff have been friendly and caring. Lab staff are very efficient and professional. I highly recommend this location. If you have to go, this is a go to place in my book.

This is office has gone down tremendously. I do not recommend coming here unless you want to be…read morewaiting for an hour in the waiting room every time you come or be in the office for over 3 hours.

I'm so impressed with the staff and the care I receive. I was searching for a local doctor for some…read moretime and researched doctors who I felt I could connect with the best. There was a bit of a waiting list, but it was worth it when I got in. The wait time is always short when you have an appointment. I have gone here for doctor's appointments and lab work. For bigger issues, I drive down to UofM's main campus, but absolutely love this location and all the people that work there.

Have waited over an hour for a nurse to answer the nurse line to schedule an appointment for my…read moresick kid. This is ridiculous, and such a waste of time.

Utterly appalled at the lack of professionalism and disrespectful behavior we experienced with IHA…read morepediatrics. My 3 month old son saw Dr Anastasi for green mucous diapers with blood, she was great and told us to keep in touch with any updates or worsening symptoms. On the week of thanksgiving, my sons symptoms worsened. I left her a message in the portal and when I didn't hear back I called in twice and spoke with a nurse. They told me Dr Anastasi was out of town for the week and the earliest they could get me in to see any doc was the following week. I did not feel he was sick enough to go to the ER but I didn't want to wait another week for him to be seen. I took him to another clinic and they had him get an abdominal ultrasound which showed something more serious was going on. In the midst of my stress and worry, I received a call from Shannon at IHA very rudely explaining that my son is not allowed to see another primary care doctor and that Dr Anastasi was being bothered on her holiday with calls regarding the ultrasound results! When I explained the situation to her she lacked any empathy or understanding at all. She called me back after speaking with the office manager telling me my son could no longer be seen as there was a 'breakdown in communication' Where was the breakdown? I called and messaged many times, how is it my sons fault that his doc was out for the week? As a mother should I have ignored his worsening symptoms just so IHA could have all my business? I would not recommend this greedy clinic to any mother, please take your child to U of M pediatrics or Beaumont if you can.

Dr. Malik (female) has excellent bedside manner; however, the office staff SUCKS!…read more I literally had to go through hell and high water to obtain an orthopedic referral for my daughter. As if I wasn't stressed enough! 1/14/2019 - I called the office to request a pediatric ortho referral for my daughter. I gave the receptionist the information that she requested and she said that she would request the referral. 1/17/2019- I called the office for a follow-up. The referral had not been submitted. The receptionist gives me 2 numbers to call (they did not do that initially) for make an ortho appointment for my daughter. 1/18/2019- I call back with the appointment info and the receptionist says that the referral will be completed "that day". 1/23/2019-Day of the ortho appointment. Arrived at the ortho appointment and the receptionist informs me that they have not received the referral and my daughter cannot be seen until they receive it. Called Dr. Malik's office and the receptionist tells me that the ortho office "can pull the referral from the TRICARE" site. WHAT KIND OF CUSTOMER SERVICE IS THIS? I told her to fax the referral to the ortho office and that I wanted to speak to an office manager, as my experience trying to get this referral has been COMPLETE HELL. She tells me that the office manager is not available and takes a message. It's been almost 2 weeks since I've left that message and I have yet to be contacted. Do I have your attention now?

Great doctors, mr malik and mrs malik are always available in person, on the phone, in emergency,…read moreor in the clinic, i have been coming here for more than 3 yrs, and i have always left satisfied with all my question answered.