We have been coming to this urgent care ever since it opened year ago. Thankfully not that…read morefrequently, but often enough to get a good sense for the quality of service. The team is efficient and responsive. They provide good quality care and even when they are busy you get seen very quickly. There is a Harris teeter pharmacy and a target nearby which is convenient if you need supplies/medications. Street parking is sometimes tight, but there is a parking lot around the corner (if front of 7/11 and qdoba).

I think they keep advertised low wait times by only taking certain number of patients. Despite…read morebeing an "urgent care" I was turned away when I tried to walk in at 11 o'clock on a Tuesday because there were two other patients and only one provider. Really disappointed. The receptionist sent me to a Patient First instead. I will wait longer but at least they will see me. Given the reviews and how close Priority Care is to my home I was really hoping for more.

I made a same day weekday appointment for 3pm. Checked in a little late (around 10 mins after…read moreappointment time, 310pm). I had to pay for services right when I checked in. I waited around 1 hour in the waiting room before being brought back, around 410pm. I waited in the back for about an hour before being seen by a provider, around 510pm. The motion sensor lights in the room literally turned off like 3 times because I laid there waiting for so long. I was seen by the provider for less than 10 minutes total. I wasn't in a rush to go anywhere afterwards, but if I did have plans after my appointment they would've been severely delayed. The front desk staff, nursing/ medical assisting staff and the PA seemed professional and friendly. Though the extended wait times with uncertainty of when I'd be seen rubbed me the wrong way. There wasn't a clear estimate given about the wait time, but I was told there were maybe 3 people ahead of me. I also overheard through the door something about how I was supposed to be seen before someone else, but "Oh well". That was the tipping point. Way too blasé, like it happens all the time, I guess? A suggestion is putting in a better system to avoid seeing patients out of order and causing others to wait longer unnecessarily? There weren't clear instructions given about what to do if symptoms persisted even after medication or other treatment options provided. Or possible explanations about why I had this problem. Just "Oh so this is what's happening, and here's some medication I can write for you. Okay, thanks. Bye."

I feel very confident when I say that your experience at most urgent care facilities SUCKS, but…read morethis one stands apart. They are quick to see you, are kind, provide updates on the length of time you'll be waiting, etc. They don't simply do perfunctory testing, but also examine you and make an effort to understand your symptoms. Wait times can be long but you go in eyes wide open on the length of time you'll be there vs. others where you'll sit in the waiting room AND the examine room for hours without any updates.

very professional and very polite Chantise was a great…read moremedical tech and made my visit very easy

I was sent to your due to a work related injury. The check in process is digital and fairly simple…read more No paper forms. The staff is efficient and communicative. The doctor was kind and caring. The facility isn't the most modern but it is sufficient. Parking is available across the street in the garage that they validate for.

Billing department doesn't know what they are doing or they have major issues based on my…read moreexperience and the many reviews. Received a bill for the doctor and hospital on same statement. First statement ever received from them, no invoice received. It didn't credit the insurance payments that were sent. It miscredited my out of pocket payment as an insurance payment. I used EOB and was proactive to pay. When talking to the rep I was told the hospital billing isn't their issue. Then why is on the statement you trying collect money for. The bill is paid in full between insurance payouts of over 4000 and my copays and they still want money. Based on the other reviews about immediate collections I am awaiting to see if they get it fixed. I was told to call back in two weeks, after the due date. Rep had a piss poor attitude that sours the experience of an other words good surgery and surgeon. EDIT: for reply from owner. I provided all the details to the rep including EOB benefits paid and dates paid. If you want the details talk to your rep as I have already given it.EDIT: I had the insurance company contact the "billing" department and they said the invoice was sent to the billing dept for review. The insurance company states I have no liability because the office forgot to send in pre-authorization. Their loss not mine, " According to the providers contract advanced notification was required for the service but was not received. Therefore, the applicable administrative reimbursement reduction was applied and deducted from the provider payment. According to the providers contract the patient may not be billed for the amount of the administrative reimbursement reduction," So to reiterate, they screwed up and then are trying to screw me. 1-star now for leaving the insurance company rep on hold and not resolving it when contacted by the insurance company directly telling them they were breaking their contract." STAY AWAY if you can. EDIT: 3 calls- no resolution. supervisor will not contact me. 3 months no refund still, 3 MRI's, 2 CT Scans and now 4 doctor visits went to other places because of this money they will not give back. Telling me to go to a website to leave feedback when I am directly calling is disingenuous to the people that read reviews as there is no resolution but said to try and make your sh!tty company look better. give me back my d@mn money.

I visited this past Monday to see an ophthalmologist about a chalazion on my eye…read more Long story short, I felt seen and heard by the ophthalmologist after receiving poor care from a prior ophthalmologist and having a bump on my eye for the better part of this year. The doctor here immediately launched a plan to help me rid my face of the chalazion. First pass was an injection to the chalazion which she administered the same day. I have a follow up visit in 2 weeks at which time, the doctor will assess my progress and determine next steps. Given how quickly and assertively she tended to my issue, I know I can trust her with my care. Glad I found this place (but wish I'd gone here with my original issue. Sigh).

Very Professional…read more The lobby was very crowded but the appointment went smoothly and on time. The doctor was very thorough when making his diagnosis.

As of 12.24 |ExpressCare will now also test you for the FLU at the same time of your Rapid and…read moreStandard Covid test to rule out any chances you may have the flu (timely as many times the symptoms are all similar)

Professional, clean office. Looks like they're in the process of expanding or setting up (unsure)…read morebut it's a very comfortable pleasing environment. No issues at the front desk. Easy check in. The individual administering the vaccine was very affable, professional and courteous. The shot was pain free. Whew!!! SCORE!!!! I would definitely come here for testing/ (applicable) vaccinations.

Easy place to get a quick and free (with insurance) Covid PCR test. Went here twice and both times…read morehad results in about 36 hours. This place really saved me the first time because I had an appointment at Sameday Health to get a pre-departure PCR but they closed without prior notice so I was left scrambling for something else so I could get on my flight the next day. Thank goodness this came up! I was in and out within a couple minutes both times and the staff were efficient and friendly. There weren't many people in the clinic but I believe this is fairly new so I hope more customers come and they stay because it's also the closest and most convenient place to get a PCR near downtown and the inner harbor. I believe they also offer vaccines here too. Will definitely come back next time I need a PCR especially if it's urgent.

Highly, highly, highly recommend! Best urgent care experience ever! This place does so many…read morethings right, including: (1) the ease of making a same-day online appointment; (2) a convenient location with adequate parking; (3) a modern and clean facility with a friendly receptionist, a water bottle filling station, and complementary tissues / masks / water / snacks; and (4) competent medical staff and doctors who really do seem like they enjoy their job. They really seem to go above and beyond at this place. For example, after the medical assistant took my vitals and exited the room, I started coughing / hacking uncontrollably. She heard me and came back in and proactively offered me one of their free bottled waters, which I very much appreciated. Also, when the PA/doctor later came in and I told her my symptoms and how I had tried to self-treat with some old Rx meds I had on hand (on the recommendation of my mom, who is also a nurse), she actually commended me for doing that, re-upped my Rx, and told me to keep going. Although it was no fun to be sick right before the December holidays, this place made treating that sickness less stressful than the typical urgent care. I give this place 5 stars -- maybe even 6!

Terrible, terrible. God awful! I have been going to this locations since it opened. They have ALL…read moreof my information. Today the front people have no idea what to do. I gave my license, drivers license and credit card. They said since I had never been there I had to fill out the 17 page item on their IPad. My INFORMATION shows up on the IPAD. Nothing is different. I WALKED OUT since they STILL didn't know what to do!!! TERRIBLE TERRIBLE TERRIBLE!!!!! Don't go there. If they cant get the front desk straight then they will mess up everything else.

I literally cannot get a prescription refilled. I have messaged through the portal and called…read moretwice. No response. I will have to actually stop by I guess. I am so annoyed and will be finding new primary care

The front office staff took 30 minutes to run my insurance. My husband and I tried to locate our…read moreinsurance through our app, but we were told to reschedule because the process bled into our appointment time. No courtesy or grace was extended. Their actions do represent the care in AllCare or whatever they're called now.

As the support person in this case, I am impressed by the kindness and care of all of the people…read morewe've met here (it's been 4 weeks - daily Monday through Friday for treatment). From the receptionist, to the valet parking attendant, to the Staff - everyone is kind and welcoming. The person I am supporting here told me that the nurses and radiology technicians are all very kind and helpful. The waiting area is bright and comfortable, and actually has a machine that produces decent coffee. I don't valet park, and there's a garage one block away that is very convenient and the Center validates, so it is free. I don't wish the need for this type of facility on anyone, but if you do need it, it is a comfortable and positive place to go through a difficult and necessary situation.

This facility treated me for a rare brain tumor. We got he results we all hoped for. They were…read morepassionate and caring through the entire process. There were very helpful in assisting with the usual terrible process of the insurance company trying to undercut you. Wonderful facility and I would recommend for anybody with circumstances eating this kind of treatment to give them a look.

I am so proud of the professional growth and excellent care we have experienced in our local…read morehospital! We've lived "across the street " for over 30 years and have witnessed the vast facility upgrades and quality improvements in the medical staff care! They saved my husband's life twice so I am forever grateful and I care so much that other patients have quality experiences here. I know the attention to patient wellness has improved exponentially, especially in the last 10 years and I feel that they listen to community input to get even better.

Most of the nurses are with Poor attitudes and lack bed side manner-5th floor Neuro. Be ready for…read moredelayed responses, attitudes from phelbotomy. Much appreciated to nurse JONICO who treatment my son with respect and professionalism. If you have a loved one on this floor who is mentally challenged patient, be ready for staff to treat them like they're INVISIBLE, NOT WORTHY OF RESPECT, and most importantly their health is not a priority.