Had to come a PET scan. Directions led me directly to the entrance. There is a parking garage or…read morelot within all direction within a block. As soon as you walk-in the front desk identifies you as a patient and guides you accordingly. The staff is very professional and courteous. They went above and beyond to ensure that I was as comfortable and knowledgeable as can be for a two and a half hour scan. The staff made my visit and scan more tolerable.

If you didn't get shot run! emergency room wait is ok , however after being called waited more and…read moremore. Employees play around joking with each other. Experimental hospital.

Went to get labs and the woman at the front desk was super friendly and helpful. Wait was very…read moreshort. Phlebotomist was great, didn't even feel the stick. She was smiling and happy. This is my second time here for labs and both times staff were very efficient. The first time my wait was about 15-20 minutes but it was very busy and many people there (around 11am). Today I arrived at 7:45am and in and out in about 10 minutes.

The quality of care is excellent. Everyone in the office I go to are amazing, helpful, and kind…read more The doctor I see is extremely knowledgeable, caring, and is the only surgeon at Hopkins who can fix my nose (I broke it really badly).

I've been here twice now for separate issues: knee injury and strep like symptoms. First and…read moreforemost, the only reason they don't get 5 stars is because the system for paperwork is slow as molasses. I've never had a bad encounter with the staff and they've always been super sweet and accommodating. The PAs I've seen have been friendly and nice. I've felt listened to and cared for both times I've been. I like that you can ask staff to be masked. They have hand sanitizer everywhere. I've never had to wait longer than 15 minutes to be seen after checking in. I enjoy having the tablet to check in so that I'm not handling a clipboard. The best part is they take walk-ins and appointments but I've only ever walked in because I didn't expect things to happen. They double check on where to send any meds for me and if I need a referral, they put it in for me. I've been to a lot of urgent cares and left miserable and upset, this has not been one of those places for me.

Made 3 phone calls of phone tag, could not get an answer when my last tetanus shot wasread more

I made a same day weekday appointment for 3pm. Checked in a little late (around 10 mins after…read moreappointment time, 310pm). I had to pay for services right when I checked in. I waited around 1 hour in the waiting room before being brought back, around 410pm. I waited in the back for about an hour before being seen by a provider, around 510pm. The motion sensor lights in the room literally turned off like 3 times because I laid there waiting for so long. I was seen by the provider for less than 10 minutes total. I wasn't in a rush to go anywhere afterwards, but if I did have plans after my appointment they would've been severely delayed. The front desk staff, nursing/ medical assisting staff and the PA seemed professional and friendly. Though the extended wait times with uncertainty of when I'd be seen rubbed me the wrong way. There wasn't a clear estimate given about the wait time, but I was told there were maybe 3 people ahead of me. I also overheard through the door something about how I was supposed to be seen before someone else, but "Oh well". That was the tipping point. Way too blasé, like it happens all the time, I guess? A suggestion is putting in a better system to avoid seeing patients out of order and causing others to wait longer unnecessarily? There weren't clear instructions given about what to do if symptoms persisted even after medication or other treatment options provided. Or possible explanations about why I had this problem. Just "Oh so this is what's happening, and here's some medication I can write for you. Okay, thanks. Bye."

I feel very confident when I say that your experience at most urgent care facilities SUCKS, but…read morethis one stands apart. They are quick to see you, are kind, provide updates on the length of time you'll be waiting, etc. They don't simply do perfunctory testing, but also examine you and make an effort to understand your symptoms. Wait times can be long but you go in eyes wide open on the length of time you'll be there vs. others where you'll sit in the waiting room AND the examine room for hours without any updates.

Had the best experience here. Stopped in with no appointment on a Thursday night and I signed in…read moreand was seen within 10 minutes! Camer in for a rapid stew test. The intake was super quick and very easy. Thé doctor was so kind to a family outside in the hallway and had incredible bedside manner. Totally recommend and cannot thank them enough for their quick turnaround. Will definitely be coming back!

Came in with head trauma and head laceration. Was given no pain relief, not even a Tylenol after…read moreasking over and over. Did not recoeve my normal daily medications and no one seemed to even care to try to get them. Once it was identified that I was a recovering addict I was treated by staff like scum. I should have just stayed home and would have gotten better treatment. They are terrible. Also they left an iv infiltrating in my arm for hours til me, the patient noticed. DO NOT GO HERE

I had an excellent experience at Towson Surgical Center! I was receiving a cosmetic procedure and…read morewasn't bothered by any snafus with my insurance and I'd paid the center facility fee at least a week in advance. Thus, when I arrived, I merely had to sign in and fill out a few forms. I had not one, not two, but three belly laughs with the woman who checked me in. Everyone I encountered at Towson Surgical Center was very nice and helpful. I felt very well taken care of when I was here and though I don't intend to have more surgeries, especially elective ones, I wouldn't mind returning here! Excellent visit start to finish.

What a wonderfully professional and caring place this is. I have been to this center several times…read morebefore for various outpatient procedures. I always appreciated the efficiency, professionalism and friendliness of the staff. Today, I had a procedure and came to the center. Problem was, I assumed the procedure was there and it was not. I left the correspondence at home, but the wonderful receptionist managed to contact my doc when I couldn't and sent me to the right place. So grateful. She went beyond the call of duty to help me. Great place

My husband and I have been seeing Dr Hand for the past 4+ years at Family Care Associates. He is…read morevery compassionate and does not rush you along and really seems to care about his patients. The office itself is top notch, as they moved into a newly renovated office less than 2 years ago--almost feels like you would be in a plastic surgeons office its so clean and modern. I never have issues getting an appointment and have seen various other doctors in the practice who have also been excellent. Other perks: weekend hours and late night hours, can drop in anytime for vaccines without an appointment, and they do all blood work right in the office so no need to make a separate trip to Quest or LabCorp.

GBMC family care associates is fantastic. I have been going there for years. My primary Doc. there…read moreis Ben Hand, but I have seen others as well. They all are extreemly professional and are fantastic listeners .