I was out of town & this was an amazing spot to get efficient, pleasant & caring treatment. Jill &…read moreher staff were very professional & I felt great confidence in them!!

I went in with a painful issue that was addressed by a nurse. With only talking to me, she made a…read morediagnosis that I knew to be wrong. When I countered her, she double downed and when I asked to see a doctor, she basically told me that she was the caregiver and I could go somewhere else if I did not like her diagnosis. Yes, rude and no empathy. That night I was even in more pain and I went to the emergency room, taking the Helix paperwork with me. The doctor spent a lot of time with me, did tests, said the Helix nurse's diagnosis was so wrong. Bottom line...thankfully it was only painful and repairable but need not have gotten as serious if the nurse would have listened to me.

May 2025 my husband & I went to this urgent care. The visit was great. We were able to get…read moremedical care & prescriptions even though it was Memorial Day. Fast forward to now, I have been receiving a bill in the amount of $885 for this visit. My husband received an identical bill. After numerous phone calls on his part, JMC corrected the bill to $85.00. I on the other hand, was not as lucky until today. I had repeatedly called on this issue and was told that the credit was approved by the "back office". Be patient they said. It will be corrected. Finally today, Navi the representative that answered the phone, kicked this issue up to her supervisor and the credit was approved. I even received email notification of the $0 balance. Woo hoo. TY Navi for taking that extra step.

The billing office will try to bill you more than insurance says you need to pay…read more Called the JMC billing office with my insurance company 3 times. JMC said they'd fix it. Then credit company contacted me for delinquent payment. Stilling trying to make sure JMC stops trying to collect what is not due to them. Use to love JMC.

I recently returned to the office for a follow-up visit after being diagnosed with the flu B, as my…read moresymptoms had worsened and I was concerned about the possibility of developing pneumonia. While the doctor was reassuring, attentive, and ultimately grateful that I came back in to be re-evaluated, my interaction with the medical assistant, Liz, was unfortunately disappointing. Liz appeared visibly annoyed from the start and rushed through her questions without much care or attentiveness. When I tried to explain why I had returned--out of concern for my worsening symptoms--she rolled her eyes and dismissively responded, "well, you have the flu." This felt unprofessional and invalidating, especially given that I was following prior guidance to come back if things didn't improve. Healthcare settings can be stressful for patients, and bedside manner matters just as much as clinical care. A little empathy and patience would have gone a long way in making me feel heard and supported during a time when I was already feeling unwell and obviously anxious! I hope this feedback is taken constructively, as improving communication and compassion can make a significant difference in patient experience. LOVE the rest of the staff. Never wait too long . Always helpful.

I came here for a simple PPD placement for employment. I'm by training a Pulmonology/Critical Care…read moreNurse Practitioner. The front desk was great. 5 stars. Quick efficient no issues. The problem lie with the MA I was assigned to a Illnise Bonhomme. She had issues with my name. I had to spell out John very slowly and one letter at a time. Even spelling it one letter at a time she spelled it Gohm. I had to correct it. I was nervous about her giving me the test if she couldn't spell John right. She got the supplies and then as she was getting ready said ok 1,2,3 and hubbed the needle into my arm subcutaneously and injected. It's a PPD placement it's supposed to be an intradermal test where a wheal(bubble) is produced. She injected it under the skin like it was insulin. I told her she did the test wrong it was subcutaneous not intradermal and she argued with me. I told her I'm an NP and you did the test incorrectly. She said I did it right. Come back in 48-72 hours. I was mad. She blew me off, did not want to learn or correct it. I asked for her supervisor since it now needed to be redone correctly. The NP on call came over and introduced herself. I showed her what happened. Told her it was not an ID but a SQ injection. She could see there's no wheal. She then placed it correctly in my other arm. I tried to show the MA what it should have looked like but instead of looking to see the difference she blew me off and kept walking. I spoke with the administrator that was called and relayed the information. Everyone else at the clinic was great. I would happily see the NP there and the front desk person. I will never let Illnise Bonhomme, MA ever take care of me again. We all make mistakes but to not care you made a mistake, not try to fix the mistake and not try to learn from the mistake is what is most upsetting.

They used to be good when Rico F was there. Since he left. there is only one therapist, and there…read moreis a 2-week lead time for appointments. I booked the appointment for today 2 weeks ago, and they cancelled my appointment this morning and said that the next available slot is 2 weeks away.

From the owner: PLEASE NOTE: The hours noted are for the facility only. Express Care and Services hours vary…read morebetween facilities and holidays. Please visit our website for more information

The staff is very kind, efficient, and organized. The office and patient rooms are very clean. The…read moremedical professionals are knowledgeable and quick to provide solutions. They play calming sounds on a tv screen in the patient rooms to help you relax. This office is always friendly and ready to help. My favorite urgent care center.

I am writing to formally report a deeply concerning experience I had with True Compassion Urgent…read moreCare in Palm Beach Gardens. At the time of my visit, I was informed by the receptionist that my total charge would be $283. When I asked about my insurance coverage, she stated that after the first of the year, the first bill must be paid in full by the patient. Based on this representation, I paid the $283. This explanation did not sit well with me. Approximately four weeks later, I contacted Humana directly to verify my responsibility for the visit. I was informed that, under my policy, I was only responsible for a $50 copayment. I explained to Humana what had occurred at True Compassion Urgent Care, and a conference call was arranged with their billing department. During the call, Rafael from Billing stated that Humana had never paid the claim and that he was therefore retaining my payment. However, Humana advised him during that same call that payment had in fact been issued three weeks prior. This situation raises serious concerns, as it appears I was charged the full amount despite the insurance payment having already been processed. Had I not contacted Humana to question the charge, I believe this overpayment would not have been brought to my attention. Additionally, Rafael was extremely rude during the conference call with both Humana and myself and ultimately disconnected the call. The following day, I contacted the city to report what I believe to be improper billing practices. I also called True Compassion Urgent Care and left a message for the medical assistant requesting a return call, but my message was not returned. After I informed the receptionist that I intended to report the matter and that I believed the billing practices were improper, Rafael contacted me shortly thereafter and offered to return my money. Had I not independently pursued clarification with my insurance company, True Compassion Urgent Care would have retained $283, when my actual responsibility was only $50 -- resulting in a $233 overpayment on my part.

What an excellent experience I've had at JMC Urgent Care Indiantown! I so appreciate the…read moreknowledge and quality care of the nurse practitioners and all of the employees. I have never been to an urgent care where I was encouraged to call back if I had any questions and, when I did, , I was listened to and was treated with respect and concern. What a gift JMC Urgent Care is to the Jupiter community! Thank you so much! Joan A.

Great experience! Nurse Corine and Doctor Theo were amazing. I arrived with an awful cough that was…read moreactually bronchitis. They immediately took an X-ray, Doctor prescribed all the right medicines and in less than three days I started feeling better. Thank goodness I went to JMC.

Tatiana checked me in - she was patient kind and efficient!!!!…read moreJess took my history and got my VS . Jess was very patient, caring and gentle and efficient!!! I am a nurse since 1964 and have had a lot of experience In hospital and heard many negative reports from many patients!!! Michael took one look at my injury and said you need stitches. Before he started he talked to me explaining the procedure and the use of novocaine shots to numb the area. He emphasized I was to tell him if I felt any pain and he would inject more novocaine until I had NO pain. He kept his word and I thanked him for using small stitches- I was impressed By his technique.I am seeing him tomorrow so he can remove the stitches! In addition he ordered a tetanus shot and preventative Keflex because the wound was so close to the bone in the finger!!!!!!!!!! This staff clearly cared about my well being and outcome!!!!!

First time at this establishment and it was a pleasant experienc. the NP was super nice and took…read moreher time with me. the office staff was very friendly and accommodating. this will definitely be my new urgent care facility

Jupiter Medical Center is an independent, not-for-profit hospital that serves the Palm Beach area…read more It has been rated as one of the World's Best Hospitals for 2026 by Newsweek. The facility has undergone significant construction and renovations, adding beautiful and well-designed additional buildings. The Main Entrance is so easy and there is even valet parking. We've been here for ourselves and our family members, and we've always received excellent care in both the ER and the main hospital. The staff, including nurses and doctors, are friendly and very well informed. This hospital is equipped to handle all kinds of medical care and emergencies.

Unfortunately, I've visited this hospital numerous times both as a patient and visitor. Fortunately…read more(for me), it has been on a visitor basis the last couple of years. The hospital has grown exponentially with new buildings. The staff are kind, the security and valet are on point, and the hospital rooms are very clean. As a patient, I appreciate the ability to order meals in advance. Moreover, they offer lots of alternatives such as almond and oat milk. As a visitor, I appreciate the ability to grab a cup of Joe. Bonus: if you're a fan of Starbucks, they serve it. They also have a large gift shop. Finally, the patient portal is a fantastic resource. While I hope I don't need to return as a patient anytime in the near future, I have no reservations about checking in at JMC especially for any oncology needs.

So, there I was, channeling my inner athlete, diving into the world of sports with reckless…read moreabandon. Turns out, my knee had its own plans. Namely, to remind me that I'm not quite as young as I used to be. Now, I'm hobbling into urgent care, trying to convince the doctor that yes, I really did just "slide into home", but more like I fast walked 20k steps every day for one week, except it was more of a slow, dramatic stumble. The good news? I've officially earned the title of "Most Enthusiastic but Least Coordinated walker." The bad news? My knee is now demanding a timeout. I was impressed with the staff's efficiency, friendliness, and professionalism. From check-in to the time I left, the staff were courteous and attentive, making the experience as smooth as possible. The doctor on hand was also knowledgeable and took the time to thoroughly examine me and provide prescription for the slight discomfort. Overall, I was very satisfied with the care I received and would recommend this urgent care facility to others.

What a waste. They ask you to consent to treat and they don't do a thing but tell you to go to the…read moreemergency room. Seriously, do any of their doctors actually treat?

What a terrific service and company!!! Scheduled an…read moreappointment with a doctor because of possible ear infection. The doctor showed up on time and what a doctor!! Courteous, friendly and most of all not rushed. Took time to do a thorough evaluation. Figured out a problem (more complex than anticipated). The doctor created an effective treatment plan that worked wonderfully. This is the best experience I have had so far in medical services. Unparalleled service, attention to detail and just plain, old fashioned human care and kindness. You just don't see this anymore.

From the owner: Stop GOING to your Doctor! Uplin Health sends concierge MDs to you 24/7/365/NOW!read more