Jupiter Medical Center is an independent, not-for-profit hospital that serves the Palm Beach area. It has been rated as one of the World's Best Hospitals for 2026 by Newsweek. The facility has undergone significant construction and renovations, adding beautiful and well-designed additional buildings. The Main Entrance is so easy and there is even valet parking. We've been here for ourselves and our family members, and we've always received excellent care in both the ER and the main hospital. The staff, including nurses and doctors, are friendly and very well informed. This hospital is equipped to handle all kinds of medical care and emergencies. read more

Unfortunately, I've visited this hospital numerous times both as a patient and visitor. Fortunately (for me), it has been on a visitor basis the last couple of years. The hospital has grown exponentially with new buildings. The staff are kind, the security and valet are on point, and the hospital rooms are very clean. As a patient, I appreciate the ability to order meals in advance. Moreover, they offer lots of alternatives such as almond and oat milk. As a visitor, I appreciate the ability to grab a cup of Joe. Bonus: if you're a fan of Starbucks, they serve it. They also have a large gift shop. Finally, the patient portal is a fantastic resource. While I hope I don't need to return as a patient anytime in the near future, I have no reservations about checking in at JMC especially for any oncology needs. read more

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This used to be a great place to go. Nit now depending on who you are or where you fall on the totem pole you wait over two hours just to see a doctor for the first time. Time to find a new hospital. read more

A referral for an annual physical exam turned into a disguised extra charge? In mid-July of this year, my husband and I annual physical exam, scheduled a year in advance, was canceled because our former family doctor at Jupiter Medical Center on PGA Blvd, was going on leave and resigning. Staff at that clinic recommended and referred us to a NP-C nurse at Jupiter Medical Center on Jupiter Lake Primary Care, scheduling an appointment for us as an "Annual Wellness Visit." About two weeks later, we saw that nurse, who performed a routine physical and reviewed our blood test results, as usual. Shortly afterward, we received a bill. Since the annual physical was covered by insurance as part of preventative care, and we had never been charged before, why this year? Upon investigation, we discovered that this clinic's claim to our insurance company was based on "established patient office or other outpatient visit..." instead of "annual wellness visit," hence the extra charge. We contacted their billing office multiple times via message and phone, complaining that their clamor was based on incorrect reasons and requesting a review and correction. We were told it would take 2 to 3 weeks to review our request. Now, two months have passed with no response, no explanation, and no review result. What we received was yet another bill with no changes whatsoever. We feel cheated... read more

Jupiter Hospital is glamorous on the exterior!! The overall patient and famly experience along with the uncleamliness practices where my family member contracted STAPH is beyond senseless. Do not question their practices or ask concerning questions or you will be considered the problem no matter your kind approach to identifying any problem and or help with a solution....The hospital staff physicians were not communicating to their best ability amongst one another or thoroughly reading patient medical charts which could have resulted in death if the family member had not intervened... The custodial staff while hauling infectious disease bio hazard trash find it inconvenient to utilize the service elevators rather than their Service Elevators.... Our family Member/Patient was discharged with no follow up new Dr.s. or listed in the portal and when calling to ask there is no communications of response when leaving messages... The Gardens Hospital is not the most glamorous!! The hospita's staff is professional, compassionate and extremely organized with their phydicians team care.... The Dr's and staff welcome your input if necessary so they can offer the excellent care they are aiming for.... Our family didn't have to address concerns because The Gardens Hospital Experience was on target with all around cleanliness and attentiveness as well as thorough competency when communicating and readin patients charts so drs could all be on the same page and proceed accordingly..... resulting in very few questions in receiving the essential care necessary with minimizing any patients risk ... Note* The Gardens Hospital Hire Baded on Qualifications Only And It Shows!! 5 Stars For The Gardens Hospital read more

I am giving my review as a parent of my daughter who had to have an upper GI procedure. Besides the construction, which was a pain but not too kids of a pain... everyone was unbelievably friendly and helpful here! From the check in person at the front desk to the nurses and to the anesthesiologist - Dr. Altman and more. Dr. Baum did my daughter's procedure and I have the utmost respect for her work and her bedside manner! What a pleasure to deal with everyone! Thank you! read more

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was here with a family member recently, and I must say, Jupiter Medical Center is absolutely stunning. The hospital is beautifully designed, making it feel less clinical and more welcoming. The serene environment really adds a sense of calm during what can often be stressful times. The service was great--staff were kind and attentive. I especially appreciated the option to receive text updates about my family member's status. It was such a thoughtful feature and really helped ease some of the anxiety. The only downside was the strong cologne and perfume worn by some of the staff. It was a bit overwhelming, especially in a healthcare setting where some patients or visitors may be sensitive to scents. Overall, it's a top-tier facility with excellent service, and I would definitely recommend it (just with a gentle note to go lighter on the fragrances). read more

I went to take my son to the ER and the white lady in her late 60s-70s asked me if I was a citizen of the US. I have been in the emergency rooms so many times and mind you, i gave her my drivers license and my sons insurance card before she even asked me. Why did she have to ask me if I was a citizen if I wasnt even the patient. My son was the patient... i was talking to my son in english the whole time. Its very racist. dont even tell me that its mandatory to ask that because I wasnt even the patient. Even if I was an immigrant, you cant deny a person for being sick. What would she do... call the cops if I said no? I will never go back to this hospital for service. read more

Nursing leaves a lot to be desired very inattentive and they butcheredme with IBS they would not discharge me even though labs were fine

I really appreciate the short term wait to be admitted in the ER, I was with a leg pain of 10/10. Everything was nice until they admitted me in for the night then things started to go downhill. The nurse name TIFFANY working on the Friday 10 of January , kept saying that I trew my phone at her. My phone slipped out of my hands and she literally walk out to find someone to made a complaint. I felt really uncomfortable as she kept repeating all night that I trew my phone at her. Really unprofessional I was in extreme pain and I had no idea of what was going on. I really felt uncomfortable about the whole situation and I just stayed quiet the whole process. This nurse was making up stories and I felt really uncomfortable next to her read more

Jupiter Medical Center - Medical Centers Near Me - Jupiter, Florida

I didn't realize Jupiter is a not-for-profit hospital my sister was very sick with an infected gallstone they understood that her being on immunosuppressive drugs for severe colitis might be masking more symptoms they kept her an observation and didn't release her until blood cultures were done I am sure any of the local would be more concerned with low reimbursement then doing the right thing as it turned out on the third day she spiked a high fever and had a severely elevated white count so thank God they kept her. the staff is absolutely wonderful knowledgeable polite the volunteers are amazing and the hospital is full of all types of people donating and giving money to this place I understand why . my sister whom I have power of attorney has made it clear that she's not going to any other hospital in the future except Jupiter Medical Center and I don't blame her. read more

Its extremely disappointing someone like GINA Charge Nurse of the 5th floor June 28 can be so rude, unhelpful and ignorant that she ruins the reputation on the entire team! Hemoglobin: 4.6, Two (2) days of Blood Tests, MRI & Xray, (3) Bag Blood Transfusion June 19. Discharged June 20 w Zero Information, Zero Test Reviewed and No Visit from Gastro as promised. 1. Do I have an internal GI Bleed or a Bleeding Ulcer or was no Internal Bleed found??? 2. CT Lungs Atelectasis & Pneumonitis greater than previous, do I need to address this, if so a referral??? read more

The worse experience ever. Sat and waited for over 3 hours for radiologist to read X-ray. They put me in a hallway staring at a door - no one checked on me, no one offered water, ice ..... really really pathetic. Will never come back. Hospitals like this give the medical profession a bad name. I would rather rot at home. At least I can watch tv while rotting away. read more

I have always thought JMC was top notch, but know I can say they have slipped. I had an MRI of my ' BRAIN' ordered and THREE days later there is no report. That is 'BAD'. I understand that an inpatient would come first and it is the 'Holidays' but when I was in the medical field 'Holidays' meant very little. It was understood Patients are first. Apparently that is not the case anymore. To Bad!! Might as well just go to Cleveland Clinic !!! read more

Amazing hospital. The doctors, nurses, nurse assistants and food service were wonderful. From start to finish service was GREAT. Very attentive and caring. read more

Good experience for a first time visit. The front desk staff check in person was very helpful. The young lady who performed the vital check and the PA I met with were very professional. read more

I will just say that the "bedside manor" of most levels of the staff has much to be desired. If this is one of the world's best hospitals ... . read more

This review is specific to the billing department. I sent 2 messages via MyChart, both on 11/24/25. The automated response message states, "Please allow up to 48 hours for a reply." Today is 12/14/25 and STILL no reply. I read another review stating their billing department "no longer exists". Sure seems that way except for the fact that we were sent multiple bills. They are happy to collect your money but not answer messages I suppose. read more

Thanks Lillian! I had made 3 calls to the IT Dept concerning My Chart. Could not get into it with my credentials. The last IT person told me to check medical records to make sure everything was correct. So I went in person. My husband and I share the same email. I always thought that was the problem but IT personnel said no. Lillian in medical records agreed with me. She took me step by step to get my chart in order. The woman in the medical records office figured it out not the IT Dept read more

From the moment I walked in I was treated with kindness, respect & compassion. Thank you for your exceptional care for me & our community!

My husband died at this hospital so he cannot leave the review i should note patient experience did nothing and never responded to phone calls. They were totally useless. I do not know what their job was suppose to be. They certainly didnt care and never called back read more

I would give this hospital a 0 if I could. My husband received the worst care and died at the hands of an incompetent nurse on the 23 rd day as he was being released to rehab. After this incident no one ever came into the room again. No one answered my phone calls or explained what happened. If I hadnt been in the room to witness the incident no one would ever have told me the truth. Before that the doctor sent my husband twice for a biopsy and he forgot to follow proper procedures and only the third time did they do the biopsy. He was negligent and incompetent. I tried to file a complaint in writing but when I went to the hospital they refused to tell me who to give it to and took it at the front desk I am sure it never got to the correct person. Do not send your loved one to this hospital. I have tried to sue for malpractice but have been told he was too old and the case too complicated I swear this is the truth. read more

I had a recent visit to the E/R @ JMC on October 11, 2025. I took my neighbor there for evaluation of severe abdominal pain. We were both impressed with how clean the E/R appearance was. The staff extremely professional, kind, and caring. The MD thorough and also very professional and caring. My friend had several x-rays, and bloodwork that the MD ordered. The doctor informed us after completion of tests she would f/u with results. All good....until we are escorted out to sit in the E/R entry waiting room to wait for results! OK, now I notice several other patients escorted out as well. All of the patients with IV ports that are intact because we are not done here yet. Where the disappointment happens is how completion of the E/R visit went. Apparently, there is NO regards for the HIPPA laws at JMC. The MD came out and explained to my friend and the ENTIRE Waiting Room the results of the x-rays and blood test!! Also, the medication that was going to be ordered. Overall, this hospital deserves 5 stars, so sad the last part of treatment process was ridiculous! I am confused by the process of being worked up and escorted back out to the waiting area and no regards for medical privacy for the patients. read more

Bryan CaRoy is the worst doctor I've ever seen. he came in once to ask me what happened after a major car accident. never saw him again. then was given discharge papers from some random nurse read more

I went to Margaret Niedland for a Mammogram during breast cancer awareness month October of 2025 . I was overcharged for my visit assured that I would be reimbursed. The lady doing the appointment check-in should have known better . I am still waiting , I have sent in documentation, called many many times no one in the billing office can find any information. Jupiter is a joke . Instead of building up , maybe they should look into hiring more competent staff. Never going there again !! read more

From the emergency room visit to being admitted to the hospital for six days, my experience has been five star plus with everyone except for maintenance. I want to personally name the individuals of staff who made my stay at Jupiter Hospital so comfortable so assuring so restful I can't say enough good things about them. Listed in no particular order are the following outstanding employees: Juna, Anessa, Tara, Alexzena, Chelea, Roseline, Carol, Dr Malik, Dr Aden and his nurse Practitioner Ken. Some of the spelling may not be correct, and I may have left out one or two but overall five star all the way. My only complaints are with the mattress which was very uncomfortable and, on my last two days, I had a leak in my bathroom and with every flushthe toilet water would shoot on the floor. I called for maintenance. The nurses called for maintenance multiple times and maintenance never once showed up to evaluate or to repair the problem. This was a safety hazard because walking in there with a wet floor could've been a very problemic situation if I have slipped and fallen. One last compliment addresses the food which I found the food to be exceptionally good. Most people have complaints about hospital food, but they must have never eaten at Jupiter Hospital. I'm very fussy with my food and I found the food to be tasteful and plentiful for breakfast lunch, and dinner.. I hope I never have to return but if I ever do, I know that I will be in good hands with the staff at Jupiter medical Center. read more

I was a patient at Jupiter Medical Center for 6 days. From the ER to the time I was discharged I experienced the finest professional care I could ever hope to find in a hospital setting. If I could have given 10 stars I would have done it. read more

Absolutely horrible experiences the last few times and it just keeps getting worse. This time the sent me for scans then put me in a hallway after telling them I was feeling worse for nobody to check up on me and me trying to drag an iv to get someone's attention to be told they'll send a nurse and nobody came. read more

I do not feel confident that the nurse is really listen. They treated me like I was an imposition for being there like they were joining me a favor, not impressed by the nursing staff. read more

The emergency department is absolutely amazing. I burned my hand really badly and the doctor and nurses helped me tremendously. They couldn't have been nicer. I literally live next door to Palm Beach Gardens hospital and I refuse to go there because they are so rude. I will drive to Jupiter Medical anytime I need to go to the ER. They're absolutely amazing!! read more

There is no doubt that Jupiter Medical Center is a model of clinical excellence. From the moment I arrived for my procedure, I was treated with the utmost respect and kindness, and I was impressed by the exceptional teamwork. They didn't just provide medical care; they provided genuine emotional support. They took the time to explain every medication and procedure in a way I could understand, which immediately lowered my anxiety. I felt like more than just a patient; I felt truly cared for. From the moment that I arrived everyone was incredibly diligent and professional, yet I was  treated me with such kindness and even humor when we needed it most. Everyone from the receptionist, nurses and doctors  made a difficult time much easier for me and my family. read more

my partner recieved great care. Friendly atmosphere and it was a very clean facility. But he was released too quickly to rehibilitation. read more

I have been trying to get my bill for a visit to the urgent care back in March 2025 corrected for over 8 months now. They miscoded the insurance adjustment in my EOB as a denial and keep trying to get me to pay the portion of the bill that was adjusted down based on my insurance conracted price. My wife and I have wasted easily more than 20 hours on the phone as well as multiple in person visits to the billing office (that no longer even exists) to get it corrected. We have had BCBS (our insurance) on a 3 way call with the billing department explaining that they have the bill wrong and that there was no denial of any part of the service and telling them the correct amount to bill us and they keep just resending the original incorrect amount. Now they are threatening to send our debt to a debt collector and the only person we can get in touch with us a foriegn call center that can even pull up the original EOB. They can only see the info that was incorrectly keyed into the system by their back office team. It is so frustrating! If they can't get a simple two line item bill right, I can't imagine how messed up their bills are for a full hospital visit. I am quite sure there are many people out there getting screwed over by this incompetent billing department. I smell a class action lawsuit coming. read more

Billing department is no help at all. I had a procedure done a year ago and I disputed a charge that was never performed. Received numerous calls and letters stating I would go to collections when the billings department said the payment was put on hold. Finally said they denied my dispute. Never received any documentation of the reason for the denial. Was just told it was denied over the phone after asking for some type of documentation. They just want your money after any type of procedure and could care a less after that. This hospital has gone down rapidly. read more

Excellent care from the overcrowded ER to the 5th floor patient room. A 3 day stay. The staff was friendly, attentive and professional. 5 star experience. read more

Be very cautious when choosing this hospital for yourself or family member! I do not do very many reviews however health is so important that I knew I had to.I have a serious medical condition and the staff, nurses, doctors ET. Have ruined my health even further.These notes go from place to place and because of their ​negligence the doctors have zero to go by, but what Jupiter's nurses write! If they like you, you are accepted,if not for God knows what reason you are out of luck. They write horrible things about you and wrong reports etc. If you are truly ill please go somewhere else. BEWARE visit at your own risk! read more

Amazing hospital, granted I did have my own concierge OBGYN as my surgeon but the whole process was great. Laken Ferguson is pre-op is an ANGEL and so skilled at what she does. read more

Had two surgeries there and the staff and doctors were great! Would recommend this hospital!

As a 30 year resident and after a recent visit I have noticed a clear decline in cleansliness in the emergency room and in the nurse population. I found the nurses I encountered to be flippant and arrogant and uncaring. There is a lack of proffesionalism in manner and dress. Review your hiring practices. That's my suggestion and start allowing patients to review nurses. The nurses on the 5th floor were rude, condesending and uncaring. Lax hiring policies. read more

My experience is based on labor & delivery and postpartum maternity care. The nurses and staff are very friendly and caring. The labor and delivery staff were informative and calming. They walked me through all of the details of my delivery and kept me well informed on what to expect. The room was spacious (rather huge). After labor, they quickly moved me to the postpartum section. The labor nurses came to visit me in the postpartum unit to check on me and baby. I had an excellent experience with labor and delivery! The postpartum nurses were also friendly but lacked attention to detail. I constantly had to follow up with questions about when I could have my additional medicine (pain and stool softeners) as opposed to them being on top of things and providing it to me in a timely manner. That is part of the main the reason for the 4 star review. Also, lacked a "goody bag" for new moms. When I previously gave birth in Atlanta, they provided a toiletries bag including hair brush, tooth brush, tooth paste, shampoo, conditioner, mouth wash, lotion, and a nice black bag full of mesh underwear, pads, body and face wipes, ice packs, etc. At this hospital, they provide a tiny toiletries bag with small bottles of shampoo, condition, and lotion. I feel they were severely lacking in products to help make a mom feel more clean and comfortable after delivery. The TVs in the rooms have hookups for roku, fire stick, etc but was locked in a mode that didn't allow guests to switch input mode to use any of these devices. That was a huge bummer. They have basic cable channels- about 30 channels. The food at this hospital is actually pretty tasty! However timeliness of delivery is a huge issue. The orders often took 1.5-2 hours before arrival. We asked if we could do pickup instead of delivery, assuming we could get it quicker, but they don't allow that. I highly recommend the chocolate brownie!!!! Delicious and possibly the best brownie I've ever had. read more

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