The wait time is terrible, but the staff is cool and very helpful. Like super helpful, I went in…read morethere freaking out for the reason i was there. After talking to the nurse and physician, I was more at ease. They were so kind, so patient, and just really overall great. They gave me options and was really trying to accommodate me. It's really nice in there too, nice waiting area, nice rooms, parking lot in the back. I parked in the front thinking you have to use the front door but it's in the back.

Honestly had a wonderful experience. Pre-signed up for my spot online and pre-registered with all…read morepaperwork. Was seen right away. Nurse/EMT was great and fast. Got x rays, got diagnosis. Was in and out in 20 minutes with a handmade splint. Nice team all around.

We were greeted pleasantly, had the good fortune not to have to wait, and were treated to a care by…read morea nurse practitioner or physicians assistant who was extremely competent, patient, gentle, compassionate and thoughtful. He is someone I would be happy to have as my physician. Look for the good; it's there to be found and don't be discouraged by negative reviews.

We called earlier, learned it closed at 830pm, got there at 755 and was told they could take no one…read moreelse. We could have been told that on the phone ... but this was really inconvenient (and avoidable if they just said something.) And our request was simple, too, an antibiotic for possible tick bite. Hate to leave a 1 star, but poor customer service.

I'm still waiting at this place! Got here at 2:45 pm and it is already 3:41 pm. My bf still didn't…read moreget to do his drug test. I've never experienced a health clinic that is so racist! All the nurses here are wasting their time at work and just getting paid. They were so ride to my bf. The chubby older woman secretary wen yelled at my bf to tell him to sit down. Then my BF held on his bladder for half an hour and had to go. This Caucasian man walked in and immediately had his drug test! Then he fill out the forms. My BF filled out his form and had to wait for almost an hour to do a drug test. When my BF said he is ready, the nurse asked him multiple times are you sure you are ready to pee? Then another nurse popped out of the room and told my BF to wait for five more minutes and asked all the other nurses and secretary to another room. Closed the door behind them and talk. Everyone was just walking around aimlessly. When I was in Houston, the room was full of 10 people waiting to do drug test and everything was so quick! The staff here are just so pathetic. Very uneducated! Miserable people.

Terrible physical therapy! They just print off exercises and…read moregive them to you. Visit is no more than 20 minutes! Yet they are happy billers with your insurance.

After complaining of abdominal pain I had the privilege of waiting 3 hrs for testing. Furthermore…read morewhen I V was pulled out I bled all over the parking lot! I guess you have to be passing out, heavily bleeding to be seen! Terrible place!

Since Norwood Hospital was flooded and my PCP became part of Beth Israel network, I've had…read moreexcellent care at both BI Needham and other doctors in that healthcare system. I was very sick last December and was admitted to BI Needham and had a great team of doctors and nurses take care of me. The ER is inundated with patients due to the shutdown of Norwood Hospital so you can't hold that against them.

This place is horrible! The nurse in the ER was rude and condescending. I called to ask what…read morehappened to my son and she made up a stupid answer. Then this hospital location sent him home with a broken leg saying there was nothing wrong with him. Three days later he's in a Boston hospital having surgery on his knee and leg from being hit by a car. Two weeks later and he's still in the hospital recovering after surgery. I don't know who was the incompetent doctor there but the quality of care was awful! This is so unnecessary and unprofessional. I would try everything to avoid being taken to this Needham location. You may just lose a limb!

Oh this place is excellent : If you can be a member here…read morebecome one . Beautiful facility the doctors are good down to earth and nice . I am so happy with this place . I am very grateful to be a member here .

Don't be fooled by their offers to reach out to provide feedback. I did as they suggested and…read morereferenced this post. No response. Had to follow up a week later and got an automatic reply and then 4 days later, an actual reply. But I still have to jump through hoops to read it because they only correspond through the app and my account is no longer active. In their response, they doubled down and still are requiring my payment of over $180. The reply explains how insurance and billing work and deductibles. I understand all of this. My complaint specifically is that they are charging over $700/hour for virtual health care that - in my case - didn't even address my issue. I fully understand that US health insurance is broken. But this specific issue with One Medical is that they have the audacity to charge as much as they do for a virtual visit. I am done wasting my time with the back and forth. I thought for a minute they might do the right thing and offer a discount on my payment - we all know their owner (Bezos) can surely afford it - but they didn't. Do with this information what you will.

We went to the ER here. Definitely wrongly named. Should be called 'take all the time in the world…read moreroom'. They took 4 hours to have see my sister who was in horrible pain and give her a shot and a prescription which turned out to be useless. The doctor was decent. Everyone was else was either slow or rude. The person who checked us in was rude, our RN stood there and told us all about his ailments. Just all in all a crappy experience

The Emergency Department is the MOST INCOMPETENT bunch of fools I've ever seen. As I sit here…read morewaiting to see the doctor, every person in the corral (nurses station) appear to be doing everything but work. Unless the hospital has put the working tools on cell phones I could be wrong. We have been in the ER since 3PM yesterday and prescribed medications that I've been on for 20+ years have still not been administered. IMHO, Unless you are dead or dying, avoid this place.

This hospital has really good doctors. I have had good and bad experiences here…read more The hospital has several departments so it helps to have everything in a single building. They also have a lab and a radiology section for X-Rays. No MRIs though. Also, I don't think they do surgeries here. But Harvard-Vanguard has several locations so you always get to do your complicated surgeries or MRIs at the same hospital, different location. I like the Wellesley location, it's the closest from my house and has good doctors. The staff is polite and helpful. I have seen rude people sitting behind check-in, billing counters at other hospitals. But not here. The bad part is the wait time in some departments. Sometimes the specialist doctors take too long to see you despite you having a scheduled appointment. I have waited as long as 80 minutes to see the doctor. This is sad and not expected from such professional and highly qualified doctors. They need to respect the time of their patients, especially when the appointment is scheduled. I agree that something can come up and the doctor could be late. But at such time, it is the responsibility of the doctor's office staff to let the people in the waiting area know that there is an issue. During my 80min wait in the waiting room, nobody told me anything. When I went to ask multiple times, they said that I will be called soon. I have had this experience twice in one department (Orthopedic). However, don't simply go by my bad experience. I would still continue going to this hospital because of the well qualified doctors and a good network of hospitals at different locations.

Poor organization & business professionalism. Consistent…read moreerrors made in the pharmaceutical department.

Past few days was at home with chills and fever then sore throat. Although chills lasted a day the…read moresore throat stayed. Today day 3 decided to go to Urgent Care to be seen. I looked online no wait times and put in for 11:10 appointment. - I waited til 12:30 to be seen - Someone who came in as a walk in was seen before me with an appointment! - I got in room and my concerns were a rushed questionnaire NOT a conversation Once seen everything came back negative. But did another test to be on safe side. I told them I'm deadly allergic to ibuprofen and what does the Nurse Practitioner recommend is that and gargle with salt water such a waste of 2.5 hrs of my day! I next day did a virtual visit with my actual doctor who confirmed hand foot and mouth NOT strep! Said the unguent care should've caught it right away!

Worst experience. Hour wait after your appointment. The another hour while you're in the back in…read morethe chair waiting.

Excellent staff and doctor. Have been coming here regularly for years. Friendly staff. Easy to…read morebook appointments.

Everyone has been so friendly, and professional to me while on my medical journey . Always making…read moreme feel comfortable and safe! I will always go back here for anything else I'm going to need .