The wait time is terrible, but the staff is cool and very helpful. Like super helpful, I went in…read morethere freaking out for the reason i was there. After talking to the nurse and physician, I was more at ease. They were so kind, so patient, and just really overall great. They gave me options and was really trying to accommodate me. It's really nice in there too, nice waiting area, nice rooms, parking lot in the back. I parked in the front thinking you have to use the front door but it's in the back.

Honestly had a wonderful experience. Pre-signed up for my spot online and pre-registered with all…read morepaperwork. Was seen right away. Nurse/EMT was great and fast. Got x rays, got diagnosis. Was in and out in 20 minutes with a handmade splint. Nice team all around.

Terrible it was 7:30 pm when we arrived and the woman at the front desk told us they were at…read morecapacity even though they didn't close until 8:30pm.l and they refused to to see us. We had to go to the ER

my finger was badly infected. . the Receptionist was nice and the Nurse was great. The Physician's…read moreAssistant was Christine Campion. Think of Champion Campion . She was friendly, very conscientious, and knowledgeable. She lanced the infection to remove the puss and gave prescriptions for infection. She called me 2 days later to follow up on how my finger was . I give her 10 stars out of 10 .. she's the best I've scene in an Urgent Care

I'm still waiting at this place! Got here at 2:45 pm and it is already 3:41 pm. My bf still didn't…read moreget to do his drug test. I've never experienced a health clinic that is so racist! All the nurses here are wasting their time at work and just getting paid. They were so ride to my bf. The chubby older woman secretary wen yelled at my bf to tell him to sit down. Then my BF held on his bladder for half an hour and had to go. This Caucasian man walked in and immediately had his drug test! Then he fill out the forms. My BF filled out his form and had to wait for almost an hour to do a drug test. When my BF said he is ready, the nurse asked him multiple times are you sure you are ready to pee? Then another nurse popped out of the room and told my BF to wait for five more minutes and asked all the other nurses and secretary to another room. Closed the door behind them and talk. Everyone was just walking around aimlessly. When I was in Houston, the room was full of 10 people waiting to do drug test and everything was so quick! The staff here are just so pathetic. Very uneducated! Miserable people.

Terrible physical therapy! They just print off exercises and…read moregive them to you. Visit is no more than 20 minutes! Yet they are happy billers with your insurance.

After complaining of abdominal pain I had the privilege of waiting 3 hrs for testing. Furthermore…read morewhen I V was pulled out I bled all over the parking lot! I guess you have to be passing out, heavily bleeding to be seen! Terrible place!

This is my local ER if my spouse or I need care after-hours. I like the fact that it's in the BI…read moresystem, so they can see records (with some difficulty/work-arounds) from the main BI hospital as well as outpatient clinics, labs, and urgent care centers. I recently went here late on a weeknight after urgent care had closed, because I cut my hand with kitchen shears. The check-in process was quick, the waiting room was almost empty, and I got into a room quickly. It was very quiet, so I imagine it was a slow night. The nurses and techs were really nice; the gentleman who cleaned the wound--worst pain of my life, literally--was sympathetic and caring. The doctor was pretty straight-forward, and answered my questions when I asked them (I know to advocate for myself), but there wasn't as much forthcoming information as I would have liked. For example, would bruising be normal? Swelling? Pain? It was only 3-4 stitches but it was a deep cut so I had all of that, and wasn't sure if it was normal. I also got contradictory information in the ER vs. the urgent care center [also BIDMC] where I got the stitches taken out, but I think that's more the fault of the urgent care center. The discussion was around whether to keep the wound covered until the stitches came out: the ER nurse said to cover it when possible to keep out infection and to minimize scarring; the urgent care nurse who took out the stitches 10 days later said I shouldn't have done that. [Note: I'm not docking the ER for this, because based on my research/talking to other doctors, what I did was perfectly fine. There were also other things that the urgent care didn't do right, so I'm leaning in favor of the ER. In fact, 1 month later, it's healing quite nicely with a smaller scar than had I followed the urgent care instructions.] No billing issues. I'd 100% go back again if I needed something simple done. However, for something more involved or complicated (or for someone with chronic illnesses), I'd opt for the Boston BIDMC ER to have access to a wider range of specialists.

Terrible ER experience. I had a particularly bad time from an ER nurse. I came to the ER with…read moreshortness of breath, chest tightness. I had several tests, lastly a CT. I had asked the CT techs when the results would be in they said it could be as soon as a half hour as they weren't busy and the ER wasn't busy. I asked the nurse when I was back about an hour to please check my chart to see if the results were in. He told me that they wouldn't be back and I explained that I was told they could come back in 1/2 hour and again requested he look at my chart. He became very aggressive, came right up to my face and asked if I wanted him to keep punching them in the face until they gave the results to him. He also found it important to get me to understand that he works 12 hour days. What he didn't realize was that I heard and saw him, throughout the day and evening, sitting outside my room chatting with 3 other hospital employees. As he only visited my room 4 times at most, I do not believe he was there to stay close by. I explained to him that I was uncomfortable with the IV needle that was in the crook of my elbow and that my husband, who was with me, is undergoing chemo for a very serious cancer, and I really wanted to finish and be on our way. He offered that I could check myself out. This was at 7 hours of being there without a clear explanation of findings. I said I didn't want to check myself out. He left the room and came back with discharge papers saying the doctor said I could leave. I got a call when I got home from a doctor with the CT results advising me to follow-up with my doctor. Today, reading my chart, the doctor noted that nursing checked me out without notifying him. I've had testing and procedures at BID Needham. At those times, the staff was efficient and professional. I do not recall any of them complaining about how long their days were or yelling in my face. Never mind checking me out without the doctor's directives. Time for hospital leadership to improve the ER.

Oh this place is excellent : If you can be a member here…read morebecome one . Beautiful facility the doctors are good down to earth and nice . I am so happy with this place . I am very grateful to be a member here .

Don't be fooled by their offers to reach out to provide feedback. I did as they suggested and…read morereferenced this post. No response. Had to follow up a week later and got an automatic reply and then 4 days later, an actual reply. But I still have to jump through hoops to read it because they only correspond through the app and my account is no longer active. In their response, they doubled down and still are requiring my payment of over $180. The reply explains how insurance and billing work and deductibles. I understand all of this. My complaint specifically is that they are charging over $700/hour for virtual health care that - in my case - didn't even address my issue. I fully understand that US health insurance is broken. But this specific issue with One Medical is that they have the audacity to charge as much as they do for a virtual visit. I am done wasting my time with the back and forth. I thought for a minute they might do the right thing and offer a discount on my payment - we all know their owner (Bezos) can surely afford it - but they didn't. Do with this information what you will.

We went to the ER here. Definitely wrongly named. Should be called 'take all the time in the world…read moreroom'. They took 4 hours to have see my sister who was in horrible pain and give her a shot and a prescription which turned out to be useless. The doctor was decent. Everyone was else was either slow or rude. The person who checked us in was rude, our RN stood there and told us all about his ailments. Just all in all a crappy experience

The Emergency Department is the MOST INCOMPETENT bunch of fools I've ever seen. As I sit here…read morewaiting to see the doctor, every person in the corral (nurses station) appear to be doing everything but work. Unless the hospital has put the working tools on cell phones I could be wrong. We have been in the ER since 3PM yesterday and prescribed medications that I've been on for 20+ years have still not been administered. IMHO, Unless you are dead or dying, avoid this place.

Excellent medical care. Been going to Wellesley site 43 yrs. Hv lab xray pharmacy right there. On…read moretome . Efficient.

worst doctors office in the history of doctors offfices. I have been going here since I was in…read morepediatrics and finally now that I'm old enough I am going to change and never come back here again. last week I came in to talk to a doctor about an authroization for PT and was referred to her secretary. This secretary (Hannah) was the nastiest woman I've ever spoken to. i over heard her tell her coworker "why is she here, she shouldn't even be in our office" because she's right- i had to come in and confront them because they don't answer the god damn phone. Then she continuted on to call me "honey" in the most condescending tone. Fast forward to this week - I'm on my third appointment for a sinus infection. The physician is trying to give me new antibiotics for it, even tho I have already gotten a yeast infection from my last round of antibiotics. This male PA then had the audacity to look me in the face and tell me "yeast infections aren't a big deal they're not that bad". This is absolutely mind blowing to me. He had never had a a vaginal yeast infection and actually they're the most painful and uncomfortable things ever - so it would be really nice if a "doctor" didnt express his feelings about something he doesn't know anything about. I am so beyond disappointed with this care and i hope at the very least, Hannah is taught to have better customer service and the PA victor doesn't mansplain about something he knows NOTHING about.

Worst experience. Hour wait after your appointment. The another hour while you're in the back in…read morethe chair waiting.

Past few days was at home with chills and fever then sore throat. Although chills lasted a day the…read moresore throat stayed. Today day 3 decided to go to Urgent Care to be seen. I looked online no wait times and put in for 11:10 appointment. - I waited til 12:30 to be seen - Someone who came in as a walk in was seen before me with an appointment! - I got in room and my concerns were a rushed questionnaire NOT a conversation Once seen everything came back negative. But did another test to be on safe side. I told them I'm deadly allergic to ibuprofen and what does the Nurse Practitioner recommend is that and gargle with salt water such a waste of 2.5 hrs of my day! I next day did a virtual visit with my actual doctor who confirmed hand foot and mouth NOT strep! Said the unguent care should've caught it right away!

Everyone has been so friendly, and professional to me while on my medical journey . Always making…read moreme feel comfortable and safe! I will always go back here for anything else I'm going to need .

Oh, I am not the only one who they cheated on. Paula G got exactly the same problem I had…read more But...It is important!!!! I went to the same urgent care last year, and got charged only $25 co-pay. This case has been dragged for five months. They coded whatever they wanted. And I was told after numerous calls with my insurance company that the location code last year was different than this year. Yes, I agreed, I think I need to appeal because they will never admit their fault!!! I am wondering - there are tons of people in a waiting room. Are they all charged an emergency room co-pay which is around $250 instead of $25? Shame on the their administration that they let this mess happens over and over again!!!! But the motto is - NOBOBY CARES!! STAY AWAY FROM THIS PLACE!!!