We went to the ER here. Definitely wrongly named. Should be called 'take all the time in the world…read moreroom'. They took 4 hours to have see my sister who was in horrible pain and give her a shot and a prescription which turned out to be useless. The doctor was decent. Everyone was else was either slow or rude. The person who checked us in was rude, our RN stood there and told us all about his ailments. Just all in all a crappy experience

The Emergency Department is the MOST INCOMPETENT bunch of fools I've ever seen. As I sit here…read morewaiting to see the doctor, every person in the corral (nurses station) appear to be doing everything but work. Unless the hospital has put the working tools on cell phones I could be wrong. We have been in the ER since 3PM yesterday and prescribed medications that I've been on for 20+ years have still not been administered. IMHO, Unless you are dead or dying, avoid this place.

Appointment on time, very nice person who did stress test. Clean medical facility, convenient right…read moreoff highway, easy access

I had a vaccine scheduled at 1:50pm. I thought that was the time I will be getting one so that I…read morearrived at 1:30. The lady behind the counter rudely turned me back in line to wait b/c some ppl before 1:50pm apt have not registered yet(I am sorry but the website doesn't say that. And is it such a big deal to switch ppl who came a little earlier with ppl who came later?). When a white man whose appointment was also at 1:50pm, she registered him and let him in! I (asian) and another woman (Indian as she told me) were turned down while a white man was let in. This is clearly a racial discrimination. This woman was rude the entire registration process. If she has a job that would require her to encounter all race and gender, she should not be these racially discriminatory calls. I hope HV will read this and respond. I am happy to talk to them furthermore about my treatment by this front desk staff.

Very disappointed, overall. Was not forewarned of the pain of the procedure, nor the total healing…read moretime requirement. Additionally, I was in very significant pain following the procedure, and asked for some short-term medication to get me past the first few days (so that I could work). "Tylenol" was his answer - nothing more. When I responded that Tylenol alone wasn't adequate, he offered a very terse "Go to emergency care". In short, he displayed all the empathy of Attila the Hun. For a 'letter' grade? I'd give him a 'D'. Once I'm past this experience, I won't be using his services again.

I had breast augmentation surgery by Dr. Tantillo in August 2010, and I can't say enough about how…read moreexcellent my entire experience has been. From my very first consultation to now (6 weeks post-op), I have felt 100% confident that I chose the right surgeon for the job. During my initial consultation I was given lots of information about the procedure; I also "tried on" different size implants to get an idea of what I wanted. I spoke with Dr. Tantillo about what results I was looking for, and he was very honest and straightforward about what I could expect from the surgery. He talked with me about my different options regarding the implant size, type, and placement, and incision placement, and I felt like he took the time to understand exactly what I was hoping to accomplish. I was very particular about what size I wanted to be after the surgery, and Dr. Tantillo completely accommodated my wishes. After I called and booked my surgery with Dr. Tantillo, I was mailed a booklet with LOTS of info and instructions for my procedure. I had plenty of time to look this over and write down any questions, and when I went in for my pre-op visit Dr. Tantillo sat down with me and took the time to fully answer every one of my questions. By the time I left that appointment, I was fully prepared and couldn't wait for the day of my surgery! The day of my operation was so relaxed and positive, I would do it again in a heartbeat if I had to. The nurses were so friendly; they and the anesthesiologist made me feel like I was in great hands. Dr. Tantillo talked with me before I went into the OR to go over everything once again, made a few markings on my chest, and asked if I had any last-minute questions. When I woke up, the nurse gave me some water and crackers and stayed with me, talking and making sure I was feeling ok. After resting for a bit, I was feeling completely fine and after leaving the office, I went out to lunch with my mom! I am now 6 weeks post-op, and couldn't be happier. My recovery process was a breeze, and I feel and look amazing! I am so glad I decided to have this surgery, and I know that I absolutely made the right choice in choosing Dr. Tantillo.

This is my local ER if my spouse or I need care after-hours. I like the fact that it's in the BI…read moresystem, so they can see records (with some difficulty/work-arounds) from the main BI hospital as well as outpatient clinics, labs, and urgent care centers. I recently went here late on a weeknight after urgent care had closed, because I cut my hand with kitchen shears. The check-in process was quick, the waiting room was almost empty, and I got into a room quickly. It was very quiet, so I imagine it was a slow night. The nurses and techs were really nice; the gentleman who cleaned the wound--worst pain of my life, literally--was sympathetic and caring. The doctor was pretty straight-forward, and answered my questions when I asked them (I know to advocate for myself), but there wasn't as much forthcoming information as I would have liked. For example, would bruising be normal? Swelling? Pain? It was only 3-4 stitches but it was a deep cut so I had all of that, and wasn't sure if it was normal. I also got contradictory information in the ER vs. the urgent care center [also BIDMC] where I got the stitches taken out, but I think that's more the fault of the urgent care center. The discussion was around whether to keep the wound covered until the stitches came out: the ER nurse said to cover it when possible to keep out infection and to minimize scarring; the urgent care nurse who took out the stitches 10 days later said I shouldn't have done that. [Note: I'm not docking the ER for this, because based on my research/talking to other doctors, what I did was perfectly fine. There were also other things that the urgent care didn't do right, so I'm leaning in favor of the ER. In fact, 1 month later, it's healing quite nicely with a smaller scar than had I followed the urgent care instructions.] No billing issues. I'd 100% go back again if I needed something simple done. However, for something more involved or complicated (or for someone with chronic illnesses), I'd opt for the Boston BIDMC ER to have access to a wider range of specialists.

Terrible ER experience. I had a particularly bad time from an ER nurse. I came to the ER with…read moreshortness of breath, chest tightness. I had several tests, lastly a CT. I had asked the CT techs when the results would be in they said it could be as soon as a half hour as they weren't busy and the ER wasn't busy. I asked the nurse when I was back about an hour to please check my chart to see if the results were in. He told me that they wouldn't be back and I explained that I was told they could come back in 1/2 hour and again requested he look at my chart. He became very aggressive, came right up to my face and asked if I wanted him to keep punching them in the face until they gave the results to him. He also found it important to get me to understand that he works 12 hour days. What he didn't realize was that I heard and saw him, throughout the day and evening, sitting outside my room chatting with 3 other hospital employees. As he only visited my room 4 times at most, I do not believe he was there to stay close by. I explained to him that I was uncomfortable with the IV needle that was in the crook of my elbow and that my husband, who was with me, is undergoing chemo for a very serious cancer, and I really wanted to finish and be on our way. He offered that I could check myself out. This was at 7 hours of being there without a clear explanation of findings. I said I didn't want to check myself out. He left the room and came back with discharge papers saying the doctor said I could leave. I got a call when I got home from a doctor with the CT results advising me to follow-up with my doctor. Today, reading my chart, the doctor noted that nursing checked me out without notifying him. I've had testing and procedures at BID Needham. At those times, the staff was efficient and professional. I do not recall any of them complaining about how long their days were or yelling in my face. Never mind checking me out without the doctor's directives. Time for hospital leadership to improve the ER.

The wait time is terrible, but the staff is cool and very helpful. Like super helpful, I went in…read morethere freaking out for the reason i was there. After talking to the nurse and physician, I was more at ease. They were so kind, so patient, and just really overall great. They gave me options and was really trying to accommodate me. It's really nice in there too, nice waiting area, nice rooms, parking lot in the back. I parked in the front thinking you have to use the front door but it's in the back.

Honestly had a wonderful experience. Pre-signed up for my spot online and pre-registered with all…read morepaperwork. Was seen right away. Nurse/EMT was great and fast. Got x rays, got diagnosis. Was in and out in 20 minutes with a handmade splint. Nice team all around.

The front desk and staff were great. However, they refused to bill it as a screening and instead…read morebilled it as a diagnostic procedure in which I now owe a doctors fee of $200 and a procedure fee of $834. If they had billed it as a screening (I am 54 and was due for my fist colonoscopy) as my PCP had indicated, my insurance would have fully covered it. So know how it will be billed beforehand.

I have tried, on four different occasions, to make an appointment via the website...never received…read morea callback.

This review is about the insurance process and scam. When I made the appointment with Beth Israel…read moreLahey Health at Chestnut Hill, double checked again and again, they promised they accepted my insurance as in the network. Then I called back to confirm if my insurance is accepted and in the network, I got the same answer, but when the bill came out, it showed out of network and I have to pay every penny although I have met OOPM. If I know they were not in my insurance network, I would not to visit them. Definity will not visit this hospital and would not recommend them to anyone I know.

When you end up in the hospital the quality of care you receive can make all of the difference in…read moreyour experience. The team at Beth Israel Deaconess Medical Center was well-informed, well-equipped and exhibited superior bedside manner during my stay after having emergency surgery. During my time at the hospital Dr. Anu Hazra in infectious disease was quick to ensure that I was going to recover as soon as possible. My surgical team made up of Dr. Umesh Metkar and Dr. Michael Van Hal, were extremely knowledgeable. But what put my mind at ease was not only the display of their medical expertise but the care with which they treated me as a patient. Dr. Umesh Metkar and Dr. Michael Van Hal took the time to thoroughly explain the procedure, next steps and recovery time and helped me feel more comfortable putting my faith in his surgical skills. During my recovery they checked in on my progress and continued to exhibit unrivaled professionalism, empathy and attentiveness to my care. In addition, the entire team of nurses and staff within the transplant unit mirrored the exceptional traits that Dr. Umesh Metkar and Dr. Michael Van Hal has displayed during each and every one of my interactions with them. They remained steadfast in their dedication to quality care, ensuring that my health was closely monitored and that I was made to feel as comfortable as possible. When I had any questions or issues that needed resolution the nursing staff was able to respond and come to my aid. In particular Julie, Christie, Melissa, Ligaya, Andrea, and Yelena were wonderful! The nursing staff was smart, personable and are what I would consider to be one of the biggest assets to Beth Israel Deaconess Medical Center. Should you ever need medical treatment, this is the team you want on your side. I cannot thank Dr. Umesh Metkar and Dr. Michael Van Hal, Melissa Aiesi, Ligaya Hannaford, Andrea Barbosa, and Yelena Kozhebrodskaya and of course Liz for all that they have done for me and all that they continue to do for all of their patients.

Surgery on two cancerous areas. The card was of high…read morequality . The surgeon was known to me from a previous issue. So I have had 3-5 interactions with him and the staff. The surgeon Dr Comes highly recommended and lives up to that referral . However, all of the other staff and his surgical support system staff are supern

The entire Atrius network is full of crooks and incompetent staff. The amount of fraud I have…read moreencountered with doctors and NPs billing grossly inaccurately is remarkable. I've reached out multiple times in an attempt to have them correct it but keep getting the runaround. They've performed numerous unnecessary or incorrect labs as well. To make matters worse, even when you get abnormal test results, they don't bother reaching out to explain anything The irony is, when they want to milk you and insurance for $, they'll recommend all types of unnecessary follow ups and procedures/ surgeries for something that should not be a concern. I've yet to actually see my PCP; I've only been able to see the NP. The quality( or lack thereof) of care is appalling. And if that wasn't enough, they never have specialty appointments available. If it wasn't next to impossible to find a decent doctor taking new patients, I'd never return to this disaster of a place.

I have never written a review for anything in my life. That being said, NECC is the WORST company I…read morehave ever dealt with in my entire life for anything. I went through chemotherapy in December of 2024, and the most complicated part of that was storing my sperm before that. I work in customer service myself, and this company provides the worst customer service imaginable. Neither location (lab or offices) can help you with anything. The employees at the lab are rude, short, and not helpful. If there was any other company I could have used, I would have taken that opportunity. This place is the literal worst, I am so sorry if anyone else has to use them.

EDITED TO ADD: Two parents sued NECC, after their baby (conceived with sperm from NECC) was born…read morewith cystic fibrosis, a fatal lung disease. NECC claims to test sperm donors, to determine whether they are carriers of genetic diseases, but this child was born sick. NY Times article about Jaxon Kretchmar: https://www.nytimes.com/2012/05/15/health/in-sperm-banks-a-matrix-of-untested-genetic-diseases.html They settled out of court: https://www.aldouslaw.com/featured-cases/kretchmar-v-new-england-cryogenic-center/ I found this and other horror stories about NECC at the Donor Sibling Registry ( https://donorsiblingregistry.com/ ), an organization for people who were conceived using donor sperm, and for their parents. A PDF with personal stories from NECC clients is here: https://donorsiblingregistry.com/sites/default/files/NECC_3.pdf I'm updating my review with this information, because gambling with people's lives is much more important than the fact that the NECC representative was rude and unhelpful towards me, on the phone. (For more info, see Katy M.'s filtered review from 3/22/2009.) My customer experience follows: ============================================ The woman who answered the phone was quite impatient. I inquired about rates for storing sperm (cost for one year, multiple years). At first she said there was only one option. I asked a few more questions about their facility, then asked her again. This time, she rattled off a series of options. I had to ask her multiple times to slow down so I could write it down, and she got more annoyed each time. (This information was NOT available anywhere on their website at the time I called: I checked the site map and the confusing, jardon-laden "price list".) She hurried through the call. I did not get all my questions answered. It was just not a pleasant encounter at all. I have no desire to pursue a business arrangement with these people, especially not over something so important.