1. Mint Tobacco & Vape

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Springfield, VA

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Mint Tobacco & Vape

4.3 (4 reviews)

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5 years ago

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2 years ago

Sign says open. Door is locked. No one answer. Don't waste your time. Not sure how they have 5 star if they not open

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4 years ago

Super easy and convenient plus they open early! best for people who are out an about in the morning and late at night!

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4 years ago

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Old Virginia Tobacco Co - Display item table

Old Virginia Tobacco Co

3.3(25 reviews)
2.5 mi
•$$

I was looking for a specific cigar, went inside. Melissa helped me out. They didn't have it, but…read moreshe took my number down. She called me later and said she got some in, now who does that? Im a customer now and will drive a long way to get this kind of service. Nice work you guys!

I recently decided to give the Kingstowne location of Old Virginia Tobacco another chance after not…read morevisiting for quite some time. Unfortunately, my experience reminded me exactly why I stopped patronizing this location in the first place. My previous experiences at this store were consistently disappointing due to the rude and unwelcoming treatment I received from certain employees. On numerous occasions, I would walk into the store and barely receive a greeting or acknowledgment. What made this even more frustrating was witnessing other customers walk in and receive a completely different level of service and attention. As a paying customer, no one should be made to feel unwelcome or that their business is not valued. Recently, I attended an LFD event at the Old Town Alexandria location, where the experience was night and day compared to Kingstowne. The employees were welcoming, professional, and helpful. The owner, who was extremely friendly and accommodating, mentioned that a highly anticipated new release would soon be available at all locations. With that information, I decided to visit the Kingstowne location to purchase the new release. Unfortunately, I was met with the same dismissive attitude I had experienced in the past. To make matters worse, the product was physically in the store, sitting on a shelf in an unopened shipment, yet the employees refused to sell it to me. I subsequently visited the Old Town Alexandria location, where I was able to purchase the exact same product without any issues. The difference in customer service between these two locations is remarkable, especially considering they operate under the same business name. I work hard for my money, and I refuse to continue spending it at a business where I am made to feel unwelcome, ignored, or treated differently from other customers. Customer service should be consistent and respectful, regardless of who walks through the door. It's unfortunate because I my experiences with the owner and the Old Town staff have been nothing but positive. However, the Kingstowne location has repeatedly failed to provide even the most basic level of customer service.

Photos
Old Virginia Tobacco Co - Inside

Inside

Old Virginia Tobacco Co - Back room after you buy your cigars here

Back room after you buy your cigars here

Old Virginia Tobacco Co - Davidoff club cigarillo!

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Davidoff club cigarillo!

Mint Tobacco & Vape - tobaccoshops - Updated October 2026

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