service: the sales people will do anything an say anything to make the sale. I purchased a sofa and…read morechairs for $9,000 was told I was getting a deal on the price, looked online a week later and if I purchased online it was $4,000 cheaper. I also purchased the furniture protection warranty. I was told at the time I purchased the furniture protection warranty for $599 it was to cover ANY damage at any time for the 5 years and if they couldn't fix it a replacement would be given. I made a claim because the seams are splitting in the cushions and threads are pulling where we rub when we walk by them. I've been trying for three months for them to come fix or even take a look at the furniture. Now, after I made a claim against them with BBB they say they won't cover it because it's more than one cushion. So, they are technically committing fraud taking people's money for a warranty they never intended to honor, it violates consumer protection laws.

ok so the insurance on the furniture is fraud!!! They have…read morebeen giving me the run around and I even asked for my refund on the insurance I paid if they will not fix the furniture that I paid insur on! They are being difficult to work with and Ive been there 3 times this past week already and they don't want to help me. Also, the service lady that takes care of insurance there has not been to work this whole week supposedl! I'm frustrated and never again will buy from here! I bought so many things here and now they chose to do me wrong! Don't buy from here go to quality furniture instead.

I really can't say enough about the selections available and prices were great! Richard and his…read moreteam are very friendly and attentive and took the time to make our shopping experience a pleasure!

I was having a hard time deciding what I want, went back there a few time to be assure. My sale rep…read moredoes not want to deal with me and ran away from me when the new rep wants to connect who assisted me before. Do they really expect us to buy anything the second we step in? Let us have time to browse and see what are out there! I have bought a bedroom set on 1.8.2026 and on 1.24.2026 I have noticed the bedroom set I bought is on sale. I looked up on their website price adjustment policy and I tried calling the store but all their numbers are not working have me go there in person. I first spoke to a new sale rep and told her about the sale price, she lied that they already programmed my account to the new price but when I demanded a printout she went looking for my sale rep and whispered quietly why I am there. Instead of deducting $200 on my account my sale rep provided a store credit of $38 instead and informed they are deducting my deliver fee that's why she can only offer $38 adjustment. Instead of addressing and correcting my concerns, below is a snapshot of how they respond.

Very large selection and good value. Best to buy when they have a holiday sale to save a little…read moremore. Recommend you check them out.

WOW! CHRIS IS THE BEST!!!!!!…read more My wife and I went to look (JUST LOOKING) at furniture with my son for his new house and was helped by Chris Chapa. Chris was very knowledgeable, patient and willing to answer all (AND WE HAD A LOT) of our questions. We ended up buying an adjustable bed for ourselves and my son bought a bed and some furniture. I would give Chris 10 STARS but with Yelp,... I can only give him 5 stars. A REALLY PLEASANT FURNITURE BUYING EXPERIENCE. THANK YOU CHRIS CHAPA!!!!!

The furniture is so comfortable!! I love that they stand by the customer for any problems or…read moredefects noted. After 5 years my recliner mechanism broke and they sent out a new one with no questions asked. I recommend Lazyboy!!!

We looked at sofa, loveseat, recliner sets for about a year before purchasing at Lazy Boy Fresno…read more Although the sales process was fine, the power reclining love seat we purchased stopped working about 6 weeks after we purchased it. We have been waiting nearly 2 months for it to be fixed. We have called multiple times and had one repair person out but he couldn't fix the item because the repair ticket said it was a sofa, not a love seat. interestingly we didn't purchase a power sofa, only a power love seat, so not sure how they got that wrong - our paperwork shows the items and coverage purchased. Lazy Boy (or their service vendor - not sure who) sent repair parts to us (didn't tell us they were doing so) and then despite us letting them know we have the parts a week ago, still have not scheduled anyone to come fix the love seat. We have called the store multiple times and been told that they are sending email to the service company to schedule the repair but there isn't anything else they can do because they are not responsible for service. I reminded them that they sold the warranty and are responsible for offering their customers reliable service if they are the ones selling the service contract. They were certainly happy to take our money for the service contract. I understand that they cannot directly come make the repair, but they could certainly lean on the service company to follow up. We have only been able to use the love seat power options for 6 weeks of the 4 months we have owned it. Currently using a dirt bike stand covered with a towel for a foot rest. Not quite the Lazy Boy experience we paid for. Completely unacceptable handling of this issue. This is not our first Lazy Boy Fresno purchase but it will probably be our last because of the quality and service issues.

Anna was awesome. She took the time to review my expectations and thoroughly explain what was in…read morestock, availability of what was not and availability for delivery. She did everyone her power to ensure I left with a living room set I would be happy with. Check them out you won't be disappointed.

furniture is okay. But the worst insurance you can ever get. No point of getting insurance on…read moreanything. A waste of time And don't do nothing about it. Waste of money!!! been calling them since last year and nothing has been done!

We recently ordered furniture from Bobs Furniture in Fresno and could not be happier!…read more Jose V and his partner arrived on time and in about an hour set the bed, dining set and sleeper couch. Job well done

Check out the video. I felt like I was living in the future. Super fun browsing furniture for my…read morefriends room. I thought what he put on the list was within his price range. I forgot the persons name who helped us but he showed great selections. Everyone was kind and I loved the free ice cream. Must check out the high tech movie chair with massage chair !

love my custom leather sofa . my kids love it too. the comfort is also amazing the leather is so…read moresoft. I will be back to get my next furniture purchase.

This showroom is exceptional. Today it is rare to actually sit in what you want to purchase and…read moreknow it's a great choice. Their staff is beyond helpful, resourceful, and the creative new design lab is an upgrade compared to anything within 100 miles.

I am beyond thrilled with my new purchase! I have been watching this set, I meant it's or something…read morespecial- special is here now!!! It's a great time to stop to see what they have before it's gone... or moved south! Excellent staff, concerned for their clients and what they offer to the public is fabulous.

I brought barstools from him; non pressure sales really explained to me the difference in quality…read moreof stools that different places have. I was going drive the stools home myself to madera but he gave me a huge discount for delivery. Very solid guy to do business with. Highly recommend him