I travel at-least 3 to 4 times a year and honestly this hotel has been the WORST hotel/suite I've ever booked.
For starters, I knew that parking would be off site but it's literally a 5 min walk from the hotel to off site parking. Honestly this aggravated me a bit at first but I was concentrating on enjoying my vacay so I thought a little cardio after drinking and eating and hanging with old friends wouldn't kill me. But then I find out the doors to the hotel building lock after a certain time, the first night I was locked out and was knocking on the door until someone came down to leave and they let me in smh. I immediately called the customer service number and complained about this issue. The next morning the manager called me and even came up to my room and gave me a scan card to get into the building. So at this point I'm basically like ok, no more issues I can just enjoy my trip and not have to worry about getting into my hotel. I proceed to again hang out with my old friends catching up having a great time @this point it's 1am almost 2 am. I'm already dreading this 5 min walk in the damn dark to the hotel but I'm not letting it get to me because I know I can at-least get into the building to my room RIGHT? HELL NO !!! I got to the front doors and scan the card the manger gave me was not working, I walk to the back of the building to the back doors at 1am almost 2am in the dark to scan the card and the door still does not open. I start panicking because at this point I'm outside by myself it's dark asf I can't get into the building. I had to call customer service and speak to someone overseas for them to text me a damn pin in order for me to be able to enter the building. My entire stay with mint house has been a complete inconvenience! Do not waste your time and money staying here. I've never had this issue traveling with a hotel and I travel often. This was unacceptable and it fucked up my trip I did not feel safe. This place is unorganized, and they have poor communication! read more