Honest Review of My Visits: I visited Smile Solutions for…read morethe first time on Monday, November 10, 2025, after scheduling an emergency appointment to repair a chipped tooth. I'll be the first to admit: going to the dentist is not exactly my favorite hobby, however life (and teeth) happens. I arrived with one goal in mind: fix the tooth. Nothing more, nothing less. Front Desk & First Impressions: The front desk receptionist was warm, friendly, and charming. The lobby was cute with light music playing which is a nice touch for someone whose nerves were already plotting an escape. The wait time was short, and I was called back quickly. The restroom was clean! Dental Assistant & Dentist: The dental assistant was very kind and personable, though I wasn't my usual chatty self since it was early and I was on a tight schedule. After X-rays, the dentist came in, introduced herself, and asked thorough preliminary questions. I especially appreciated her sensitivity in making sure my chipped tooth wasn't the result of any unsafe circumstance. Before I knew it, she reclined the chair and began working. My heart was racing, my palms were sweaty, and I was moments away from calling for a timeout-but suddenly, she was done. Quick, efficient, and practically magical. Things I Didn't Love: I wasn't a fan of the music playing during the appointment. I also didn't enjoy being approached mid-appointment by a receptionist requesting payment before treatment. While I understand the business perspective, having completed all paperwork online, checked in, and provided my insurance card, l assumed payment at the end would have been sufficient. Quality of Work: Despite the minor hiccups, I was very pleased with the actual dental work. My tooth looked great. Second Visit - Even Better I returned for a second visit on Thursday and received the same warm greeting and short wait time. This time, jazz was playing this is an immediate improvement and I have zero complaints. I met the dental hygienist, Amika, who was incredibly gentle and completed a thorough assessment of my mouth, including bitewing X-rays. I also really appreciated the diversity within the staff, which made me feel even more comfortable and welcomed. I met with Dr. Smalls again to create a dental plan that genuinely feels customized and solution focused- truly living up to the name Smile Solutions!

The absolute worst experience. DO NOT USE THIS PRACTICE. I…read morehad a crowne removed, tooth cleaned and purchased a new crowne (1K out of pocket). Still in pain, went back and treated for a high bite. Still in pain 2 weeks after, find out I need a root canal, on the same tooth after 10 xrays were taken. The practice utilized all of my insurance allowance. I was told Dr Miller, the owner that drilling thru the new cap was "more complex" than his abilites so i was referred to an outside surgeon. Yes, i was asked to cough up another 1.8K as they dont take insurance. Still in pain with no insurance and either pay 1.8K or have the new crown pulled. Great position they left me with. AVOID THIS PRACTICE if you want good dental healthcare.

Me and my husband are new patients. This office is beautifully built and very clean. That is…read moresomething that is super important to me. The staff is nice and attentive which was great. It's also family friendly so will be switching our kids over as well. Obviously we are all aware these types of visits don't always start in a timely manner which is something they can work on. But I think they do get a lot of other things right. They took great care of my husband who has been back several times for a bit of work he needs done. But he has enjoyed his experience outside of some of the wait times. Oh and there are snacks available in the waiting room too.

Dr Lam and his team of professionals are the top tier of oral care! Very helpful and…read moreknowledgeable!! The office is very modern and beautiful. Exceptional customer care and top quality service.

I'm changing my review to 1 star I would give a zero if I could. Stay FAR AWAY from Friendly Dental…read moreGROUP!!!! They are THEE definition of unprofessional! I have been to 3 offices and they all do the same stuff. They will cancel and reschedule your appointment moving it around to earlier or later in the day without your permission and give it to other people. They will make you come back just to bill for extra office visits. They did work on both sides of my mouth and I cannot chew on either side and they told me it'll go away and it never did. They did work on my son without discussing it with me OR the treatment plan with me they told me fillings but he left with SILVER CAPS. They left my daughter in a dental emergency FOR MONTHS which caused severe damage to her gums. After I paid off her braces they moved us around multiple times for the last office to say we still owed them $387?!!!!?!! They could NEVER answer this or even attempted to investigate this for me. And it was after ALL of this I reported them to their headquarters because I had enough and they only focused on my reaction (which was warranted based on this history) instead of the unethical, unprofessional, poor service they offered. Luckily for me I already moved my family to a much more professional office. DO NOT GIVE THEM YOUR BUSINESS! Check their reviews on these apps AND BBB. TERRIBLE COMPANY! They are being reported to the board!

one star, don't bother getting any dental service from this dentist because they only want your…read moremoney like they see you as money, not helping you. i spent $8,000 on my crowns, was told by the dentist a night guard would be included, liar, elsa, the front dresk woman or what ever she is said i have to pay seperate for the damn night guard, $650. they're all about money, money, money. i thought i had a nice dental place here, but hell no!!! i won't be returning ever again, thanks for nothing, elsa is horrible at her job, feel me!!!

I became a patient of Smile Cabarrus when my favorite dental hygienist upgraded her place of…read moreemployment and joined the staff there. I am happy that my entire family chose to make this our provider for dental care. The office is modern and nicely decorated. It just feels clean. The waiting area is spacious and comfortable. The rooms are private. Their equipment is up-to-date. They use current technology. The staff is friendly and knowledgeable. They listen to the patient and strive to do a great job. I see Dr. Reid Chaney. He is professional, talented, and actually has a sense of humor. He personally called me on my cell phone to check on me the last time I had two fillings repaired. Donna M. has been my hygienist for many year. I actually look forward to my dental visits because of the staff. The most adorable staff member is Adkins. Adkins is a yellow lab Facility dog there to reduce anxiety for the dental patients. She is amazingly well behaved. She is sweet and gentle. You are asked if you are okay with Adkins before being introduced in case of allergies or aversion to dogs. Adkins makes my day. I am happy to be a patient at this office. I highly recommend it.

They are great with teeth cleaning and have great customer service from my experience. I will…read morerecommend to all.

Dr. Strein and his team are fantastic! As someone who struggles with dental anxiety, the quality of…read morecare I have been shown over the years eases all my anxieties! I highly recommend to anyone looking for a new dental home!

I came to Dr Strein with a crown that had fallen off. The staff got me in right away, which I…read moreappreciate. Dr Strein was awesome. I am very fearful, but he was kind concerning that problem and made sure that I had no pain. His assistant, Brittany took very good care of me. All and all, I think that I will lose my fear of dentistry with this practice over time. So happy that I found them!

Everyone is friendly and helpful, appointments run on time and the dentist and hygienists do a…read morespectacular job! I have gone here for about 2 years and love the practice!

The Dentist and staff were very polite, understanding, caring and patient. I would recommend…read moreanyone who is nervous or has anxiety about the dentist to go here.

Not what it used to be. Time for me to find another one…read more Rocky River location has become so busy and if you need to reschedule you will need to wait 3 months minimum. They keep referring me to another location much further away from my house. You can never keep the same dentist and it makes it even moire difficult to reschedule an appointment if you request to a dentist you prefer. It is time to find another one that does not have multiple locations. It is losing the local nice friendly family dentistry feeling.

This is my second appointment and so far I would recommend this dental office. This is the first…read moretime that the dentist talked me through everything and every step of the crown procedure. It took about 1.5hrs the service was probably the best service I have ever had. I actually look forward to my next appointment.

My family and I have been going to Dr Massari-Wilson for almost 20 years. She is by far the best…read moredentist in the area. She is terrific with kids; always making them feel safe and pain free. Dr Massari and her dental assistant go through a little skit of sorts when they have to numb a child's mouth. It definitely helps them get through the fear of the shot. Dr Massari is honest, never doing more than what is needed. She explains everything she is doing. Dr Massari has a heart of gold. A day or two after any large procedure Dr Massari herself calls her patients and checks on them. Amazing! And greatly appreciated. I posted a picture of the tree room. They have other rooms such as a kite room, a beach room, etc. each room has such personality. Between the front desk, the dental hygienists, and the dental assistant; the entire staff are terrific. Many have been there from the beginning. That's a great sign for a great leader. Dr Massari IS the best!

From the owner: Massari-Wilson Family Dentistry provides family and cosmetic dentistry work and one-visit crown…read morefillings in Harrisburg, NC.

You will never stop coming here once you meet the staff!…read more Not only is the service top quality, the staff is so knowledgeable and professional. Full walk through every step of the way, your questions are answered with care and detail. The office and location are brand new, the space is so well designed. Staff treats you like family and there is truly no better feeling.

This has been the best dentist experience I've ever had. I am always so nervous and I had the most…read moregentle teeth cleaning and dr Tzioros is so so sweet. Thank you ladies we've found our dentist!!!

Dr Ney and the staff are very friendly, however if you are getting "mini implants", I caution…read moreagainst it. The quality is not there . 6 yrs ago I saw Dr Ney on an info commercial and decided to drive the hr over there to have this done.. my whole upper mouth. I spent almost 20,000 the year it took us to do this. I was assured the teeth/plate was virtually indestructible . However, about 4 yrs ago one of the teeth broke off. I took it back to the office and they fixed it for 200 dollars. About a yr ago, there was a clear film that started peeling off the gum. Then a few months ago, about 4 of the front teeth broke off all at once. I called the office and was told I could take it to another lab, which I tried to do that, but they told me they couldn't fix it. I called Dr Neys office back to let them know and was told if they had to redo it , it would be 2800 dollars. After paying almost 20,000, I could not pay anymore, especially because I had missed several months of work due to lung cancer. I wish a hundred times over, I had just put a little more money with it and went with Clear Choice because they stand behind their work.

They are awesome. I needed a cleaning and they made me feel relaxed. I just found my dentist for…read morelife!