Started great. Ended horribly…read more Homeowners: beware - hidden fees & poor communication. We hired Rock Solid Landscape & Irrigation to extend an existing rock bed with vinyl edging to match what we already had. The proposal and rendering illustrated vinyl edging all the way around -- but mid-project, the crew told us there would be an extra $1,500 charge to add it to the outer edges beneath our fence line. The conversation we had with the onsite crew was about bumping the bed back past the fence line (like our previous bed already was), while apparently they were referencing adding vinyl edging to the back fence line. After the rock went in and they called it "done," we were told it would now be $3,000 more just to add vinyl edging along the back side -- leaving us with rocks spilling into our neighbors' yards. This is a textbook case of hidden change fees and poor project management. Jeff, the project manager, allowed the crew to deliver and communicate a major change order without ever clarifying with us. Once complete, Jeff told us that "natural edging" was the norm for most projects - although during our initial consultation and walk through before work started, the term "natural edging" had NEVER come up. We were also told over and over that the work they were doing would match our existing bed (which has vinyl edging all the way around). Jim, the owner, backed this up with ego instead of taking responsibility for his team's miscommunication and doing right by the customer. Their lack of accountability, empathy, and detail was the downfall of this project. Alex and the crew did great physical work, but it's a shame their effort is overshadowed under such unprofessional leadership. This company has a pattern of hidden fees and misaligned expectations. Would NOT recommend.

Love rock solid, good customer service…read more Very good company and Jim is solid, thank you

Bought a house in February in Zimmerman and I don't think the sprinklers had been functioning since…read morethe 90's maybe. They were able to make repairs and adjustments to get it fully operational. Had a horrible storm that destroyed 30 big trees I had and when they were uprooted they came out to quote what a new system. These guys will do right by you and look for opportunities to save you money. Great local company! Support your local community and try them out!

Competitive pricing and customer service you just don't see anymore. I highly recommend Travis and…read morehis crew. Quality system, installed quickly. No need to look anywhere else for your sprinkler system! Call them now if in the market. You won't be disappointed.

Yesterday, the Rainmaster technician, Diego, came to turn on and repair my water system. He was…read morevery professional and explained what he was doing and the purpose of the repairs. In addition, he explained the use Rachio on my iPad and my wife's cellphone to both of us. For a rating, Diego is 5 of 5.

I had some issues with scheduling of service from Rainmaster and was initially disappointed with…read moreavailability. However, with some persistence I was put in touch with Kevin (I think he's higher up on the Rainmaster ladder) and he was quite amazing in helping me get our system serviced. They sent out two veteran techs and they did the work needed to get us up and running. I don't know where I'd be if not for Kevin but ultimately I must say he, and Rainmaster, came through for us.

we are an association of 22 members .. Best has always listened to our concerns taken the extra…read moretime to make sure that each member understands why the repair was done for the best results .. we appreciate the green grass .. our irrigation system is 22 + years old .. they are our second contractor who has corrected a lot of the errors of the first irrigation contractor who has since gone out of business .. lee magle .. sugar ridge town home association Plymouth

I called to get an estimate on my sprinkler system. They sent out a technician to fix the problems…read more When I said I just wanted to get an estimate I was charged a "Service Estimate ". This was never stated when I called or on their website. This should have been explained when I called.

Aaron and his crew were excellent. Extremely knowledgeable, skilled and professional. Cleaned up…read moreeverything, trimming was discussed along the way, providing results that were awesome. I would recommend this company strongly. Thank you, Aaron and crew!!

Took a deposit of $250 and left my yard in worse condition. Started the job and their equipment…read morebroke, leading to huge drag lines across the main part of my backyard, leaving the yard in worse condition than when they started. (I was using them to level the backyard and seed) I agreed they didn't need to come back right away for leveling, and that they could wait until sprinkler system was in place for seeding. That took a while due to delays from the sprinkler company, but when finally done I contacted them and I was asked if the owner could stop by and have access to the backyard when I wasn't home. I said that wouldn't work due to needing to go through the garage to get there (no access gate yet), but that I could be there within a 20 minute notice, or schedule something. From that point forward I was ghosted... by the OWNER! So I paid $250 to make my yard WORSE by this company. If they would have at least refunded the deposit I wouldn't be here warning others to stay away. I thought about small claims court just to prove a point, but I just don't want to take the time.