The store is a good size and has a nice selection of blind boxes and kawaii items, especially for kids who enjoy Sanrio characters. My daughter enjoyed picking out a few items.
Unfortunately, the checkout experience was concerning . I noticed the employee scan an orange bag and asked if there was a charge. I was told it would be free since it was my first purchase and I was signing up for their rewards program. After reviewing my receipt, I realized I was actually charged $0.20 for the bag. I was also instructed to check my email to complete my rewards account using a 6-digit verification code, but no code was provided anywhere. When I tried to find contact information for the store to resolve the issue, I discovered that none is listed.
Not providing any contact information for customers is very concerning. Without a way to reach the business, even simple issues or questions cannot be resolved unless you physically return to the mall. This lack of transparency makes me hesitant to shop here again nor recommending it for others. read more