Still 2 Stars Jan 2018 update:
Still a 2 star experience...head cashier was complaining about his arms/hands being sore from playing video games. No greeting. They never called my neighbor after her name went on a special order list. The product was never ordered or has been sitting there for months with no urgency to sell it.
This represents several visits since May 2017;
Staff appears more interested in their own conversations than customers waiting to be helped. No sense of urgency with any, "be right with you" or, "one moment". You get to stand there and listen to them complete their conversation. One on one, the service is great, once you get their attention.
The head cashier rocks out to the music and often has a "know it all" attitude. Sometimes, he greets customers, other times, not (I have never been welcomed). When I approach the counter, I have to initiate conversation as he stands there, looking at me, saying nothing. He can be very helpful and knowledgeable but is standoffish.
The manager gal is very accommodating and friendly but I have only seen her once. I do not get a warm fuzzy or positive energy from anyone else. Recently, a different cashier failed to enter the discounted price just seconds after I pointed out the coupon they taped to the item. After running my credit card and looking at the receipt, I pointed it out. His response was one of annoyance with no effort to lighten up the situation in which I was happy to wait while he corrected his error. No humbleness, no appreciation. And as I reflect over multiple visits, not much gratitude either. I am willing to spend more going local but if this keeps up, I will skip the experience and order online or go to Feed Corral. I want to leave there feeling valued and appreciated. It's too bad because they have a great selection and some unique products. Show me you can improve and I will upgrade this review. read more