Jason Hadden took excellent care of me today, from the phone call to the acquiring of said…read morematerials. They had what I wanted and it was in stock. Excellent service

My contractor had 16' pressure treated deck boards delivered from John's lumber. They really looked…read moresad and they were filled with knots (about 10- 15 knots per board). My contractor specified that we wanted "premium" boards - but the sales guy at John's told him that "premium" was just a marketing gimmick. When I called he gave me the same excuse. When I asked about the #2 & #1 stamps on the boards - he just reiterated his stance. I then called Fingerle Lumber and asked about pressure treated premium boards - they gave me the real scoop and I ordered new boards from Fingerle. They are beautiful, and almost knot free. They are also stamped "premium". We returned the sad boards to John's. Why 2 stars? Maybe the sales guy was just uneducated or new- benefit of the doubt.

Potential customers have a right to be warned away!! On March 7th, my granite countertop was…read moreinstalled and the plumbing was not complete in my unaccomplished poorly remodeled kitchen by Top Shelf Painting & Home Improvement Specialists, in Macomb, Michigan. Alex made a verbal agreement that he would return and drill the holes to anchor in the dishwasher. After the plumbing was completed, dishwasher in place, I called Alex and explained the circumstances, he stated "who are you?? I never said that!!" and would not return to simply drill 2 holes!!

Always friendly and helpful. If they don't have what ever you need in stock they will order it for…read moreyou. Much better than a big box store.

Family owned and operated for 120 + years. How the heck can you not go out of your way to shop…read morehere. I feel so blessed that I found this place by mistake places like this need and survive on patronage. It feels like you're in a hardware store up north still with a gun counter definitely had to stop and get my hunting license for the year and even went out of my way to grab some other small items that I needed to work on some projects The place is huge there's even a Model T over in the garage that was bought by the owner's family a one owner model t stop and think about that for a moment!! It was a Bittersweet experience as the employee was stating the current owner is the last of his family. Hopefully they find a way to keep it going it would be a shame to lose what should-be be a cherished establishment since 1898 If you appreciate all the small things that made this country great and still survive in small pockets Take the 25 minutes out of your day or 30 minutes find a restaurant close by you've been wanting to go too if you need a different reason. and make the drive you won't regret it and I guarantee they will appreciate it Shame on anyone who drives past this place to go to Home Depot unless you're ordering trusses or huge building materials

It has taken me WAY too long to write this review of this amazing company. We had initially…read morecontracted Home Depot to install our Kitchen. The entire process of working with Home Depot was an absolute nightmare from the beginning. Once we FINALLY got our cabinets installed, we had their countertop people come in and measure. At that time, they said it would be 2-3 weeks max. After the 2 weeks had passed, I called the company to see when they would be scheduling the installation and was told that they did not know when we would get our countertops as the stone was still sitting on a boat. No ETA, no "I'm Sorry's" just miserable customer service. This is at the end of Nov. The process started with Home Depot in Aug. They ruined my Thanksgiving holiday and were about to ruin my Christmas holiday. I called them to tell them I wanted a refund on my countertops and that I would find another company to install them. They told me no one would have it or get it installed in time, but I could do it if I wanted. Well, I was referred to Preferred Marble and Granite and from the date of my call to instillation it was less than 1 week...AND....it was cheaper. They did a superb job with measuring, cutting and installing my countertops. I cannot recommend them enough. For any project you need done, I cannot urge you enough to work with them. They are fantastic, starting with customer service and ordering all the way through the follow-up of the finished result. You cannot go wrong with them.

Poor customer service. The sales people will not help you unless you are their costumer. We were in…read morethe store four times over the course of our kitchen remodel and every time we were left to stand and wonder if someone was going to assist. The salespeople sit at their desks in the back of the room and if they are not expecting you, they don't move or engage you. We had an issue with our granite order and had to select another slab. Our salesman would not even work with us, but directed us to the warehouse and then left. The other salespeople would not help because we were not their customers. What's a customer to do? My advice? Go somewhere else if you want good service.