Worst massage I've ever had, not exaggerating. Terrible massage & unprofessional. First, I was shocked when I had to pay $10 to book the appt! This was a gift. My mom was horrified when I mentioned this "booking fee" & said the Groupon didn't mention it. I have never PAID to book any kind of appt in my life! I arrived early, found the room, stuck my head in the open door & said, "Hi, I'm you're 3:00." She didn't make eye contact & made some non-speech sounds. So I asked, "Do you want me to wait out here?" "Yeah." She got me when she was ready & said, "I need to see your Groupon." No introduction, just show me your Groupon. I held up my phone w/the bar code. She said I didn't have the right part up, that I needed to redeem it. I had redeemed it which is how I got the code. But then she held her phone up & scanned the barcode which worked. She mumbled something about her phone not working. She told me to lie on the table face down & left the room. The Groupon was for a Swedish or Deep-Tissue Massage; she never asked me which I wanted! Lots of oil & stroking the same spot on my back over & over. But I was giving her the benefit of the doubt. She stepped away from the table & I heard what sounded like wooden rods banging together. I felt a ribbed, wooden, rolling stick being aggressively rolled up & down my back. Ok, unusual but again, benefit of the doubt. I heard the wooden rods banging around again & then felt the same thing. Ok.... More banging & then it was something that felt like a large wooden crochet needle being aggressively jammed around my shoulder blade & shoulder. I found this unusual but was still going w/it. I thought maybe this new method would do something helpful. Wrong. I got home in so much pain! The pain in my shoulder was so bad that it woke me throughout the night! I had to ice it for 2 days! When she was done w/me on my stomach, she said, "Scoot down & turn over under the covers." Every massage therapist I've ever had holds the blanket up like a screen so you can easily turn over & move. But she stepped away from the table & I had to navigate this process myself w/ the sheets shifting around. I began wondering where Mindy was trained bc she rubbed ACROSS my spine multiple times - a huge no no. I was tempted to stop her & end the session so many times but kept sticking it out hoping something would improve so I could give my parents a nice report. On my back, she started rubbing the same spot on my neck REPEATEDLY w/her left hand. I wondered what she was doing with her right hand & quickly realized she was texting! Her music was on her phone which was behind my head on my left. Suddenly it was on my right - left side of neck rubbed over & over. She was rubbing her thumb from the right side of my neck across my spine to the left. Then, the music was behind me again. I hoped it was a one-time thing. Nope. This kept happening for several minutes. I kept debating saying something or just existing thru it bc I wanted to get it over with. It went on for so long that I had no choice but to say, "Do you have something you need to attend to?" She must've been stunned that I addressed her rudeness bc she made some more non-verbal noises. I said, "I don't mind waiting if you need to stop & take care of it." Of course, I would mind but I was trying to make the point that she was being rude & unprofessional. She mumbled, "Just checking them." What?! I almost laughed! 'Just checking them?!' No, apology! She at least got the hint that she needed to stop. After typing out this review, I began reading other reviews & discovered her texting during sessions wasn't unique! Not only that, she replies to these reviews in a very nasty way saying she has a business to run! Yes, Mindy, you do & if you were running it correctly, you would never text during a session! It's unprofessional! Reading her responses to other negative reviews is truly appalling. If she knew any business practice, she would handle negative reviews with grace, not spiteful anger. Thankfully, the whole dreadful experience ended soon after. She said she would get me some water while I got dressed. I have always been given a water bottle of some size, usually 8 or 16 oz. When I walked out, she handed me a Dixie cup of water. I mean, should I have expected anything more after what I had just suffered through?? Lol. I do not recommend Mindy. She is not good at what she does, & she is incredulously unprofessional. Spare yourself pain that keeps you from sleeping & causes you to type out a negative review at 4AM. I am honestly stunned that she has positive reviews. If people had as many massages as I have, they would know what a good massage is, & it isn't what Mindy offers. Even if you took the unprofessionalism away, she just does a lot of repetitive stroking & aggressive massaging across your spine!
I won't be returning & I encourage anyone reading this to avoid having an experience like mine. read more