~~posted here because I know the google review may be deleted or hidden~~
I really had a wonderful experience with Essence as my psychiatrist. However, since I have been a patient of hers; I have noticed the lack of communication between myself and administration regarding appointments and sudden changes. When I went to the location in Plano, I was always met with understanding and follow-ups when I wouldn't show up to make sure I'm okay. This time, I was randomly charged for a hefty no-show fee without a call or message. I made a point to reach out beforehand to make sure they knew I couldn't make it, and Tyler didn't even bother to confirm the messages were received and charged my card. I leave my card on file because I understand and agreed to the rules, however, if I am not met halfway, and it becomes a consistent problem; then it becomes unbearable to schedule appointments each month with a provider I liked but a admin team that could care less.
Unfortunately, I reached my last straw and decided to seek help elsewhere. If you go to an MBO clinic, I suggest going to the Plano location. read more