This store is great, and has great employees! I have never had a bad experience here from the…read morecashiers to the groomers, everyone has been helpful, knowledgeable, and friendly. Petco used to be my "go to" pet store since it was closer. They were out of Canidae dog food for a few weeks. That's when I started going to this store. That was years ago. We buy all our dogs supplements, treats, food and toys here. Their groomers do an excellent job also!

Bought one of those dog cakes a few days before my dogs birthday. Went to open it and noticed the…read morebox was full of moths. Took it outside to investigate so my house didn't become full of bugs.. the paper crap they have all the treats sitting on was stuck to the bottom of the cake and what looked like a bunch of eggs or poop.. maybe both... will never shop here again. Absolutely disgusting.

Very helpful and knowledgeable people. They helped us with our cockatiel and hermit crabs.read more

What an awesome pet shop!…read more My wife and daughter came in here to look around and ended up falling in love with the idea of owning a Linney Parakeet. There was a new group of hatchlings that were being nurtured until ready for going to a new home. Kennedy was a standout at B&B! She knew everything about the linney breed and help assure my wife that caring for the bird would be within our capabilities as new bird owners. The purchase process, take home process, and the regular check-ins have been filled with excellent customer service. Everyone in the store is willing to help and answer questions. I also really love the frog room and though I didn't open any of the drawers (you're not supposed to without help), I realized last time that they have a ton of snakes that are just not on display. There is so much to see here and friendly and knowledgeable staff, so if you're looking for something other than a cat or dog, this is the place for you!

Very pleasant and knowledgeable staff. Their products are top-shelf but you get what you pay for…read more Over the past twenty years, I remember various companies like Purina having to recall their cat food because it was contaminated with non-edible material that caused the pets to die because their kidneys shut down. You are NOT going to have a problem like that with Thomas Tails. They actually research their products and it shows. There is a couple we pass on our street when walking the pets and my wife mentioned the Stella and Chewys food to them because they said their dog was having problems with sore joints. They tried it and when I saw him the other day he looked like a new dog! His head was up and he actually looked happier. I don't know what they were feeding him but the RAW diet makes a big difference. I don't want to sound like an infomercial but its true.

Always a pleasure doing business with this family owned pet supply store. Employees are…read moreknowledgeable and are always willing to help!

Idk if this place is even still open. I r been calling during business hours since last Friday and…read moreI haven't gotten an answer. Left a voicemail for grooming, for retail, nothing.

Went to Bentley's today with our newly adopted puppy Finn, they helped us get all of the items we…read moreneeded for our new puppy and took the time to explain why we needed certain things and why we didn't need certain things. Will definitely go back.

Every time we bring out cat here for boarding, our guy is very happy and not stressed at all. You…read morecan tell they actually like the animals and genuinely care about their well being. I appreciate what they do and will always bring our cat here when we need to do boarding!

I woukd give 0 stars if it was an option. Ive been coming to petsmart woth my 14 year old shih tzu…read morefor a couple years. They have done a good job with him. My Schedule didnt allow for his usual groomer, so i tried someone else. Big mistake. My poor 14 y.o. baby is covered in razorburn and cuts/sores from the groomer. She shouldn't be allowed to groom dogs. My dog is so uncomfortable, he cant sleep. His face is beat red, almost bleeding and so sore, when i picked him up, his foot was bleeding. I was told it should stop on its own. He has a cut on his back paw, a cut/sore on his hip, one on his butt, by both eyes. His fur is all uneven everywhere. I wish i could post pictures of what this so called groomer did to my baby. I'm in tears looking at him. I would like a refund and if he isn't feeling better, i will take him to the vet and will be asking for vet bills to be paid also.

The groomer, Sam was phenomenal and had a wonderful connection with our dear puppy, Star. She was…read morereluctant upon arrival but Sam had a remarkably soothing effect upon our nervous puppy. I will definitely return to Sam again and again and again!!! John Wilson, Woodstock, Illinois

If you're interested in purely positive training, don't work with Val. If you're looking for a…read morecompassionate and professional trainer, look elsewhere. Petco really ought to bring Val up to speed with modern force free methods that align with their brand ideology. This is only a review of the "trainer" Val--the store itself seemed fine enough and when we called in to ask a question before our puppy class, the staff member who answered was nice. Val, however, should no longer be a trainer--or should get some remedial training herself. Since Petco is advertised as 100% force free, we thought that the training itself at least couldn't cause our dog any damage. The first and only class we went to, though, was pretty terrible. We were crammed into a small training area with two other puppies. I expected it to be small, since I've been to other Petco locations with dog training, but it was uncomfortably small. Apart from the small training area, Val was condescending, arrogant, and just showed a lack of education in basic dog training concepts. Her idea of teaching 'leave it' was to hold food in front of the dog's face while shouting "leave it" at the puppy in a loud and intimidating voice. Definitely not "force free" or "positive only" and definitely not effective. We would have been fine if we were allowed to train our puppy how we wanted while socializing him around the other dogs (our main reason for enrolling) but Val insisted we train with her methods and acted offended when we said we'd rather teach that concept differently. She tried to demonstrate on our puppy but we stepped in and said we weren't comfortable with her raising her voice at our puppy. She then scoffed unprofessionally and made it seem her way was best. Val also encouraged the dog owners to talk amongst themselves in the beginning, but when we had some down time at the end of the class and were talking with another owner Val announced "I don't know if anyone's listening anymore, but I'm going to lunch". Very unprofessional, and I'm sure it was just retaliation because she was upset we challenged her training methods. As someone who isn't a 'purely positive' trainer myself, I still wouldn't use Val's method of teaching 'leave it'. Especially with a puppy, everything should be fun so training doesn't turn into something they fear or dread. Raising your voice at a dog as a first line method of 'teaching' isn't really teaching anything--you're essentially holding a treat in front of their face and yelling at them in a language they don't know. The same method can be taught without the shouting by just withholding the treat in a closed fist and rewarding when they stop mugging your hand. A cue can be added later--and not shouted at the dog.

This store is fantastic. The staff and ownership here is very enthusiastic and eager to share their…read moreknowledge. They've got everything you'll need from species specific birdseed to houses and other accessories. On this trip we left with a new feeder + feed and some high quality suet. Definitely five stars for Flying Friends.

I moved from a high rise in the City of Chicago, out here to "the country". one thing I missed in…read morethe city were various types of birds. I wanted a bird feeder, but wasn't sure what type of setup I needed, so I contacted a local birder who recommended Flying Friends. Eric at Flying Friends recommended a setup and various types of feeds. He assured me that the birds would show up and told me what species to expect. Sure enough, after a week or so, I started getting visitors. We have had lots of house sparrows, house finches, black capped chickadees, red-breasted nuthatches, and an occasional woodpecker. I'm glad I went to Flying Friends. Eric is very knowledgeable and helpful. If I had not gone there, it would have been hit or miss.

These folks steal your money, they do not deliver products. Do not order anything from these…read moreclowns unless you like not getting what you pay for. There are numerous BBB complaints on them, there are numerous bad reviews on google, ... Check out http://www.offthewallpetsucks.com for the links and details.

I had contacted this company about their set of 4 Jumpstep shelves and the carpet inserts (the…read moreinserts were to be for my own cat shelves I've built). I heard right back the next day from Angela regarding their products, and she also told me they were having a 4th of July sale. I ordered the JumpStep shelves from them, received an automated confirmation, an never heard anything else from them. I've contact them several times since and never got a single reply, and never received my order. I'm going to open a dispute with PayPal regarding this issue, but I'm doubtful I'll get anywhere from all the other information I've seen online. I can only think that these people purposefully lured customers into ordering their products to make a quick buck, since they were so quick to respond to my original inquiry. I haven't lost as much money as several other reviewers online, but being a single mom with no other financial support, I don't have much to start with. Not a happy camper.

Friendly and knowledgeable staff. Check Great selection of…read morelivestock. Check Staff using a Finding Nemo reference. Check Helped immensely with my pending saltwater tank. Check Awesome place we will be back.

This is a great business, I'm always treated like family every time I walk into this store. The…read moreowner and his daughter are the real deal and they know their stuff.