Great selection of quality pet products and the owner knows his business! This is a good place for…read moreall your pet food items!

Well organized, clean store with high quality dog/cat food and treats. Knowledgeable staff. I…read morehave a picky eater and welcome this store with its wide variety of healthy diet items for canine and feline.

Free Spirit is serious about our furry friends. From the initial introduction to the daily care,…read morethey make the experience for the dog their number one priority. What I like is that all dogs go through a compatibility test. This, in my opinion, makes me feel that my dog will be around other dogs that have a great demeanor and that it's in the safest enviornment. My dog is just 2 years old, but has been going to Free Spirit since he was just a little pup. I feel his attendance here has proven to make him a better dog and a total joy for our family. He gets so excited when we ask him if he wants to go visit Miss. Kristy (the owner). He knows he's going to have fun and can't wait to get in the car. He even knows when we get to the parking lot (s-curve entrance) and gets even more excited. Whether it's for just a few hours a week or every day all day, Free Spirit is best in class and a place you can feel good about leaving your best furry friend!! Two thumbs up! 10 stars all the way!!

I'm so disappointed. We have been taking our two dogs here for almost 5 years and we've always had…read morea pretty good experience with the groomer and daycare services. However, today we go and pick up our Lab and she has a cut on her side. When we asked what happened we were told "no idea. Maybe she ran into a cabinet or table but we will check the footage from the groomers office and let you know." The manager calls me and OF COURSE the cameras are down. The manager then tells me that maybe the groomer clipped her when shaving her..... she wasn't shaved! She only had a bath! Do not take your dogs here. Such bad service and my poor dog had to pay the price.

Maybe being closed will teach Kara the "manager" not to lie and cheat people to try to get ahead in…read morelife. She drinks on the job and never shows up to work. Can't keep anything consistent and was always out of cleaning supplies. I am so glad I quit and don't have to deal with her anymore. For anyone that reads this whatever Kara says about me I don't care. All I want is people to know the truth and not get scammed by 10 lbs of makeup and a sob story.

My dog was at Charlie's Doghouse in Crystal Lake for 6 days. It was my first time boarding him…read moreever, and I did a lot of research of where I would send him because I was so nervous. Charlie's DH seemed like it had great reviews, he spent a day there and had fun passing his temperament test, and they offered a cage-free option for overnights which I 100% needed for my dog. I almost didn't go through with boarding him, I tried to find several people to stay at my home for the week, but with scheduling it didn't work out, so I went with Charlie's. I only agreed after an employee promised me that he would make sure the other employees knew how nervous I was and that they would communicate pictures and updates throughout the week as they could. I left on a Friday, I didn't hear from them all weekend. The male employee was the only one to send me pictures and some news about him after the weekend since he wasn't working that weekend, but he said he heard it was busy. I finally got a text from the manager late the last night of his stay regarding a "small scratch" she noticed. Upon picking him up, this was NOT a small and I noticed several other spots along his neck that were raised, felt like bites, and that worried me. The employee also told me that my dog got sick one night, but no one told me this during his stay? I took him to the vet this morning because I was so concerned with the bites, they had to shave his neck region, and we were SHOCKED! Please tell me this is "a small scratch".... Terrifying and I'm so sad I sent my dog here, and he went through that. His neck is shaved, he has marks all over, he's on an ointment, and an oral antibiotic. How did this go "unnoticed"? Wasn't there blood? He has short hair, most of it white in that region. I asked, the employee "doesn't know" if there was blood. Each employee I've spoken to has a different day they "noticed" the "small scratch". There had to have been blood and someone had to have seen this! Why wasn't I contacted WHEN THIS HAPPENED and WHY WASN'T HE TAKEN TO THE VET THEN? Someone is lying or this place was understaffed and unsupervised. As a rescue dog, he already has a very traumatic past, so I am exceptionally sad this happened to him and wouldn't want this happening to another dog. What if my dog was a smaller, weaker breed? Another dog could have been killed, luckily my dog wasn't! Update- I did speak to the owner on the phone this morning after the vet. She was crying and disgusted with what happen- she said she's going to try to look through video footage, but it erases every few days, but she's trying to figure out who is to blame. She said she felt very bad and was very apologetic because she said this is her dream job, and she just wants the dogs to be safe. She seemed sincerely very sorry, so while this was very bad, and I wouldn't want to send my dog back, it also sounds like it's not normal for this place. Idk... She's paying for the vet bill and the 6 day stay not that it will help my dog, but I am thankful he will be okay. I will update this in a week if the vet bill reimbursement check is sent, she has already reimbursed my dog's stay as promised. I wouldn't wish this on any dog.

Great customer service! Bring cash as they do not take credit cards , but so worth the stop at the…read moreatm. Can't wait to bring my little Bear back.

Absolutely love this place! Bella is the happiest after she gets groomed. She always smells and…read morelooks great after picking her up. Not to mention the staff is very nice and friendly I can definitely trust them with my dog! I will definitely keep coming here.

Please donate to this business they do a lot of wonderful work with animals Then make sure there is…read morefood for little fuzzballs

I love this place and am so glad I found it! Why go to Petsmart or Petco when they don't even tell…read moreyou what food is actually good for your dog? My boyfriend and I just recently started going here to get a specialized food for one of our dogs that Angels with Tails only sold. We were pleasantly surprised just during our first visit. A sweet lady, who owns both the pet store and resale shop beside it, is very knowledgeable about what your dogs should and shouldn't be eating based on their size, breed, and specialties. To test her, I suggested that we needed Canidae for our dog who has a sensitive stomach, which is the furthest thing you should be feeding your dog with that problem. Straight away, she told me not to get that and to get Nutrisca (which is why we were there). She explained why we should be feeding our dog Nutrisca and not Canidae, which no other pet store owner/worker had felt the need to explain. After showing up where we could find our dog food, she suggested a few treats/bones for our dogs to chew on. A great saleswoman and also, again, very knowledgeable about pets. Now we always go here to get our pet needs. :) I would highly recommend this place!

Very helpful and knowledgeable people. They helped us with our cockatiel and hermit crabs.read more

What an awesome pet shop!…read more My wife and daughter came in here to look around and ended up falling in love with the idea of owning a Linney Parakeet. There was a new group of hatchlings that were being nurtured until ready for going to a new home. Kennedy was a standout at B&B! She knew everything about the linney breed and help assure my wife that caring for the bird would be within our capabilities as new bird owners. The purchase process, take home process, and the regular check-ins have been filled with excellent customer service. Everyone in the store is willing to help and answer questions. I also really love the frog room and though I didn't open any of the drawers (you're not supposed to without help), I realized last time that they have a ton of snakes that are just not on display. There is so much to see here and friendly and knowledgeable staff, so if you're looking for something other than a cat or dog, this is the place for you!

I have been bringing my dog Bella here for years to have her nails done. I love that the owner is…read moreon the floor herself, and atm she is the only one there working. I've seen her over worked but she loves each animal brought in. People, if you make an appointment, it is your job to remember it. If you forget or are super late, you affect all the customers in line after you and it's ignorant so yeah. Calendars exist for a reason. I love the way they treat me and Bella.

So happy we found this place and highly recommended Wag n wheels! Our little 8 year old shish tzu…read moremix really hates getting groomed, but these ladies do an amazing job and make it look easy. They are very friendly, efficient and don't over book so that your dog is sitting in a cage for hours. Very happy with the haircuts and service.

5 star service. Samantha really did a great job on my 2 Maltese Bichon dogs. They were so happy…read moreafter they were done. Compassionate care is such a plus with my male dog who can be a feisty 8 lbs! When you walk in it smells like a natural deodorizer, not those fake disgusting scents or wet dog smell here... We already made our next appt for March!

We took our CRAZY and overly energetic German short haired pointer , Enzo, here for a good…read morecleaning. I'd much rather support local shops than the corporate places..They did an excellent job. Enzo is always filfthy from being outdoors so much and he smelled wonderful! I will definitely take him back here. The owners are extremely friendly which is always a plus. We're always afraid that Enzo will get out of hand and destroy everything (he's 2 and nuts!) and they really put us at ease and loved Enzo!