This is a very clean and well organized store with friendly staff and a an abundance of choices for…read morePets - Food, treats, supplements, toys - anything you need for your pets. I like shopping here for the Pet supplies I need for my dog.

I had 2 separate orders. I finished with first purchase as I had a separate coupon and then I…read moreadvised the bag of food for second transaction had a 10 reward and 10 off for members with purchase. I was told I had to go grab the 'code' off the tag to ensure I was a member to get offer. I explained I just gave you my phone number from previous purchase and I used my member $10 reward for that previous purchase (proves I am a member) and now I am to get out of line, run to back of store to take a picture of the code on your own store's barcode tag so I can get the reward advertised? Yes, according to Christina the cashier as well as the manager, Erik that I was supposed to get out of line and go back and take a picture in order to claim. (Not like an employee or say a manager just standing there could offer a solution by getting the code himself as my previous purchase wasnt even in bags for me yet) I regrettably do so and came back and stood in line to finish transaction and made the comment "that your system is so asinine" to which Erik stated "you don't need to use that kind of language." I had to educate this older gentleman that in no way is 'asinine' a bad word or inappropriate. I asked him if he knew what it meant with no response from him and proceeded to tell him exactly what that word meant. I received no apologies from Erik for his rude comment and was stunned by his lack of inappropriate managerial actions/words. I won't be returning to this location by supporting this particular franchised location.

You have to shop the Pet Supplies Plus store in Crystal Lake. They have everything for your pets!…read moreThe people are friendly and knowledgeable. We won't shop anywhere else!

I love this store and the grooming department. All the employees are so nice and helpful. Their…read moregrooming salon is the best. They genuinely seem to care about my dog and they always do a great job !

What an awesome pet shop!…read more My wife and daughter came in here to look around and ended up falling in love with the idea of owning a Linney Parakeet. There was a new group of hatchlings that were being nurtured until ready for going to a new home. Kennedy was a standout at B&B! She knew everything about the linney breed and help assure my wife that caring for the bird would be within our capabilities as new bird owners. The purchase process, take home process, and the regular check-ins have been filled with excellent customer service. Everyone in the store is willing to help and answer questions. I also really love the frog room and though I didn't open any of the drawers (you're not supposed to without help), I realized last time that they have a ton of snakes that are just not on display. There is so much to see here and friendly and knowledgeable staff, so if you're looking for something other than a cat or dog, this is the place for you!

wonderful staff who helped me set up my 10G nano aquarium. the fish in the store look healthy and…read morewell cared for as well as the other critters they have. staff is very knowledgeable on a plethora of fields.

Friendly and knowledgeable staff. Check Great selection of…read morelivestock. Check Staff using a Finding Nemo reference. Check Helped immensely with my pending saltwater tank. Check Awesome place we will be back.

This is a great business, I'm always treated like family every time I walk into this store. The…read moreowner and his daughter are the real deal and they know their stuff.

Very pleasant and knowledgeable staff. Their products are top-shelf but you get what you pay for…read more Over the past twenty years, I remember various companies like Purina having to recall their cat food because it was contaminated with non-edible material that caused the pets to die because their kidneys shut down. You are NOT going to have a problem like that with Thomas Tails. They actually research their products and it shows. There is a couple we pass on our street when walking the pets and my wife mentioned the Stella and Chewys food to them because they said their dog was having problems with sore joints. They tried it and when I saw him the other day he looked like a new dog! His head was up and he actually looked happier. I don't know what they were feeding him but the RAW diet makes a big difference. I don't want to sound like an infomercial but its true.

Always a pleasure doing business with this family owned pet supply store. Employees are…read moreknowledgeable and are always willing to help!

Nestled between Home Depot and Ollie's, PetSmart store, grooming, pet hotel, camps and certified…read moretraining is here! Fun browsing, learning and shopping. It did not disappoint. Thank you!!

Before making a purchase especially at locations such as this do your own research and don't just…read morelisten to whoever... It's been confirmed by my "well known" vet that companies in general including Petsmart commit fraud when their employee's give false information regarding the birds age, health, and sex! This is unethical and illegal to say the least, BEWARE! The information provided on the leg bands of the birds are not always accurate! We were fooled once but now know how to better check the status of a bird before making a purchase

This store is fantastic. The staff and ownership here is very enthusiastic and eager to share their…read moreknowledge. They've got everything you'll need from species specific birdseed to houses and other accessories. On this trip we left with a new feeder + feed and some high quality suet. Definitely five stars for Flying Friends.

I moved from a high rise in the City of Chicago, out here to "the country". one thing I missed in…read morethe city were various types of birds. I wanted a bird feeder, but wasn't sure what type of setup I needed, so I contacted a local birder who recommended Flying Friends. Eric at Flying Friends recommended a setup and various types of feeds. He assured me that the birds would show up and told me what species to expect. Sure enough, after a week or so, I started getting visitors. We have had lots of house sparrows, house finches, black capped chickadees, red-breasted nuthatches, and an occasional woodpecker. I'm glad I went to Flying Friends. Eric is very knowledgeable and helpful. If I had not gone there, it would have been hit or miss.

Our dog trainer recommended Bentley's to us. Our pups love the dog food here. It's all natural and…read morewithout additives that your pet doesn't need. We've had no bad issues with the food. The service here is fantastic. You're greeted up one entry and they'll answer all of your questions. There are tons of food choices and treats too. When you buy 12 bags of food you get the 13th free!

I really like the store . Store got great deals like buy 10 packages of dog food next is free , the…read moresame with dog treats . Until Peyton was hire and since March we got the same song all over again " your next dog food is free " until today since march we buying food every 6 weeks we got August and today again my girlfriend here your next is free . How was his supprised when he see me after 20 minutes purchase the same dog food . I say " before you say my next food is free , 20 minutes ago you say exactly the same thing. Good advice for manager better training for your employees or don't give your customers deals you can't afford . Very disappointed . After 4 years of being customer, we move our business to Crystal lake location.

Just purchased some mystery snails in a variety of colors and sizes. Great set up super friendly…read moreand knowledgeable! I will be coming back soon to purchase some shrimp!

Great place to get healthy food for your pet! The owners…read more(Don) has knowledge about nutrition to help each dogs needs! You have to shop here once and u will return , just like we did. Healthy treats , snacks etc.. Don takes time with you and your nutrition for your dog. He helped my dogs allergies just with advice , showing me my old food was not good for him! Try this place.

Great store !!! Very knowledgeable staff that will go out of their way to ensure the health and…read morehappiness of both you and your furry family ; did I mention that the prices are very reasonable and their sales are spectacular!!